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Adobe Illustrator "Hanging" issues

Posted on 2012-03-21
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3,430 Views
Last Modified: 2012-03-30
Running this on Windows 7 x64-bit Professional edition.
Has anyone run into an issue where Illustrator keeps hanging on them?

Here is the Event Viewer Log

Faulting application name: Illustrator.exe, version: 15.0.2.399, time stamp: 0x4ce0f2fc
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x751de2d4
Faulting process id: 0x1480
Faulting application start time: 0x01ccfe1e73941c25
Faulting application path: C:\Program Files (x86)\Adobe\Adobe Illustrator CS5\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: unknown
Report Id: cef5c3bb-6c48-11e1-b57d-180373e41551
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Question by:tgarrity
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5 Comments
 
LVL 26

Expert Comment

by:David Brugge
ID: 37755647
Hi t

I'm sorry that we missed this question. This new format at Experts-Exchange only keeps your question in view for a couple of days, then when we go there to check, it says that there are no new questions. I'm going to report this problem and see if it can't get fixed.

In the mean time, I'm not sure that I can track down the cause of the problem because there are just so many things that can cause this, but we'll give it a try.

The first thing to ask is if you have noticed any sort of pattern to this behavior. Does it happen at or soon after start up, does it seem to happen only when you do certain actions or use certain tools, or does it seem to be completely random?

Then next thing to look for are conflicts. What programs are running in the background? There are a few that can conflict with certain Adobe products.

The last thing to ask is if this is installed on a local machine, or are you using this across a network?

If you are still having problems, let us know and I promise that we'll be a good bit quicker with a response.
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LVL 1

Author Comment

by:tgarrity
ID: 37757043
This issue is occurring in our marketing department.  I have learned that the person using this program like to have other Adobe products open at the same time (Photoshop, and flash).  We are running ESET NOD32 anti-vius. And the software is being run locally on his PC.

Thanks,
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LVL 26

Accepted Solution

by:
David Brugge earned 500 total points
ID: 37759927
Most causes of Illustrator hanging is either a conflict with a background application or a corrupt font.

Checking for a corrupt font is the easiest thing to do. Download a free copy of Fix Fonts Folder, and use it to scan your installed fonts. If any fonts are corrupted, the program will alert you and give you the option to repair them.

The next order of business is not hard, it's just time consuming. You will want to use the MSCONGIF utility to turn off some of the "Services" that run in the background. Go here for instructions. If, after turning off all of the third party services, the problem goes away, you will need to narrow down your search to find the culprit.

Most advice columns tell you to turn the services back on one at a time. Here's a better idea. Instead of turning them back on one by one, turn half of them on and then restart and test. If the problem returns, you know it is in this half (and you can most likely ignore the other half ) To narrow the search down more, turn half of these services back off and test again. You've now tested 75% of the services. Continue testing half of the remaining services. Done correctly, you should never have to restart your computer more than seven times no matter how many services you have to test.

If it is not a bad font or one of the services, let me know and we'll try some more things.
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LVL 1

Author Comment

by:tgarrity
ID: 37765824
OK, thanks! Please allow me a day to test.
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Author Closing Comment

by:tgarrity
ID: 37787371
OK, i found out that this problem was acutally due to a corrupted Quicktime install.
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