Samsung S2 phone with MS Exchange Active Sync
Hi Guys,
We are using Samsung S2 phones as well as the Samsung Galaxy Tab 10.1
In and out of the offices the phones and tabs are working well to receive / send mail via MS Exchange Active Sync connector.
However, when roaming, even when connected to a "hot-spot" whilst having internet access, users are having difficulty connecting to Exchange mail.
As far as I know Active Sync uses only ports 80 and 443.
I am not sure where else to look for the problem and will appreciate any advice or direction.
Thanks
Rupert
We are using Samsung S2 phones as well as the Samsung Galaxy Tab 10.1
In and out of the offices the phones and tabs are working well to receive / send mail via MS Exchange Active Sync connector.
However, when roaming, even when connected to a "hot-spot" whilst having internet access, users are having difficulty connecting to Exchange mail.
As far as I know Active Sync uses only ports 80 and 443.
I am not sure where else to look for the problem and will appreciate any advice or direction.
Thanks
Rupert
Skiff_Rat
Under the default policy settings for ActiveSync under Organization Configuration => client access, make sure that the "Allow Direct Push when roaming" check box is checked.
ASKER
The "allow direct push when roaming" is checked.
I also confirmed that all other checkboxes are enabled.
Include past calender entries = All
Include past e-mail entries = All
I am currently on Version 8.3 (Build 83.6), which I believe is service pack 3.
I am not sure whether this could be phone related, but users are also complaining about receiving e-mails in batches at times. This is locally (not roaming).
They are also having trouble downloading attachments.
Could this be related to slow internet speeds on the Exchange server?
I also confirmed that all other checkboxes are enabled.
Include past calender entries = All
Include past e-mail entries = All
I am currently on Version 8.3 (Build 83.6), which I believe is service pack 3.
I am not sure whether this could be phone related, but users are also complaining about receiving e-mails in batches at times. This is locally (not roaming).
They are also having trouble downloading attachments.
Could this be related to slow internet speeds on the Exchange server?
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ASKER
GSM switch-over seem to be the only solution for now ...