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Samsung S2 phone with MS Exchange Active Sync

Posted on 2012-03-21
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Last Modified: 2012-04-29
Hi Guys,

We are using Samsung S2 phones as well as the Samsung Galaxy Tab 10.1
In and out of the offices the phones and tabs are working well to receive / send mail via MS Exchange Active Sync connector.

However, when roaming, even when connected to a "hot-spot" whilst having internet access, users are having difficulty connecting to Exchange mail.

As far as I know Active Sync uses only ports 80 and 443.

I am not sure where else to look for the problem and will appreciate any advice or direction.

Thanks
Rupert
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Comment
Question by:Rupert Eghardt
  • 3
4 Comments
 

Expert Comment

by:Skiff_Rat
ID: 37749704
Under the default policy settings for ActiveSync under Organization Configuration => client access, make sure that the "Allow Direct Push when roaming" check box is checked.
0
 

Author Comment

by:Rupert Eghardt
ID: 37756347
The "allow direct push when roaming" is checked.
I also confirmed that all other checkboxes are enabled.  
Include past calender entries = All
Include past e-mail entries = All

I am currently on Version 8.3 (Build 83.6), which I believe is service pack 3.

I am not sure whether this could be phone related, but users are also complaining about receiving e-mails in batches at times.  This is locally (not roaming).  

They are also having trouble downloading attachments.

Could this be related to slow internet speeds on the Exchange server?
0
 

Accepted Solution

by:
Rupert Eghardt earned 0 total points
ID: 37809972
Found another web-article that suggests one move the phone's connection to permanent GSM.
This is not ideal, but seems to be more stable.
Exchange server settings are all correct.
Completely not happy with the way the Samsung S2 handles corporate e-mails/setup.
0
 

Author Closing Comment

by:Rupert Eghardt
ID: 37907555
GSM switch-over seem to be the only solution for now ...
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