David_Blumberg
asked on
Cisco IP Phone Issues
We have around 50 phones on our network and are having an interesting issue. There are two users on the network that are both using CP-7962 phones and when they call everyone inside and outside they have no problems except when calling each other. I have checked IP and they are different. When calling each other it does not dial and instead goes directly to the other person's voicemail.
Cisco Unity Express V7.0
Cisco Unity Express V7.0
CME?
ASKER
Not sure what you mean but it's running cme 7.0 on a 2821 integrated services router
There are two callmanager versions, not just CME, so I wanted to be sure what software you were dealing with. Are they sharing the same ephone-dn? If those are different, are they single-line, dual-line or octo-line?
Hi it would make sense to see a SIP trace of the call. Can you provide one with wireshark.
Just one side is needed. make a call between both participants to trigger the error condition.
There are a few ideas that come to my mind: Call forwarding for a specific user. Call barring. Or the config of one phone only has a certain codec allowed, which is not allowed for the other hence the box answers the call. eg the following scenario
User A codecs G.729 for voice
User B codec G.722 for voice
The voicebox may have g.711 and works for both participants.
There could be some mismatch for one phone.
Just one side is needed. make a call between both participants to trigger the error condition.
There are a few ideas that come to my mind: Call forwarding for a specific user. Call barring. Or the config of one phone only has a certain codec allowed, which is not allowed for the other hence the box answers the call. eg the following scenario
User A codecs G.729 for voice
User B codec G.722 for voice
The voicebox may have g.711 and works for both participants.
There could be some mismatch for one phone.
ASKER
Here is the config (minus other phones and network info that is non-essential
!
!
aaa authentication login default local
aaa authentication login userauth local
aaa authorization network groupauth local
!
!
aaa session-id common
clock timezone EST -5
clock summer-time EDT recurring
!
dot11 syslog
ip source-route
!
!
ip cef
no ip dhcp use vrf connected
ip dhcp excluded-address 172.20.10.1 172.20.10.49
ip dhcp excluded-address 172.20.0.1 172.20.0.49
ip dhcp excluded-address 172.20.10.106
!
ip dhcp pool voice
network 172.20.10.0 255.255.255.0
option 150 ip 172.20.10.1
dns-server 66.155.216.122 207.59.153.242 66.251.35.130
domain-name xxx.com
default-router 172.20.10.1
!
ip inspect name firewall https
ip inspect name firewall ftp
ip inspect name firewall tcp
ip inspect name firewall dns
ip inspect name firewall ipsec-msft
ip inspect name firewall isakmp
ip inspect name firewall udp
ip inspect name firewall pptp
ip inspect name firewall pop3
ip inspect name firewall icmp
no ipv6 cef
!
multilink bundle-name authenticated
!
!
!
!
!
!
!
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
no supplementary-service sip moved-temporarily
no supplementary-service sip refer
sip
bind control source-interface Loopback0
bind media source-interface Loopback0
no update-callerid
!
!
!
!
!
!
!
!
!
!
voice class custom-cptone jointone
dualtone conference
frequency 600 600
cadence 200 50 200 50
!
voice class custom-cptone leavetone
dualtone conference
frequency 900 900
cadence 200 50 200 50
!
!
!
!
!
!
!
!
!
voice translation-rule 100
rule 15 /^9/ //
!
!
voice translation-profile sip-outbound
translate calling 101
translate called 100
!
!
voice-card 0
dspfarm
dsp services dspfa
!
!
username administrator privilege 15 secret 5 $1$X7lC$QG3RLFKOgRtgL9H1.7
archive
log config
hidekeys
!
crypto keyring dmvpnspokes
pre-shared-key address 0.0.0.0 0.0.0.0 key ButlerPSK!
!
crypto isakmp policy 10
encr 3des
hash md5
authentication pre-share
group 2
!
crypto isakmp client configuration group RemoteAccess
key ButlerPSK
pool vpn-pool
acl 190
netmask 255.255.255.0
crypto isakmp profile DMVPN
keyring dmvpnspokes
match identity address 0.0.0.0
crypto isakmp profile VPNClient
match identity group RemoteAccess
client authentication list userauth
isakmp authorization list groupauth
client configuration address respond
!
!
crypto ipsec transform-set ESP-3DES-MD5 esp-3des esp-md5-hmac
!
crypto dynamic-map outside-dyn-map 10
description To 192.168.2.0/24
set transform-set ESP-3DES-MD5
set isakmp-profile DMVPN
match address 150
crypto dynamic-map outside-dyn-map 65535
set transform-set ESP-3DES-MD5
set isakmp-profile VPNClient
!
!
crypto map outside-map 65535 ipsec-isakmp dynamic outside-dyn-map
!
!
!
!
class-map match-any voice-rtp
match protocol rtp
match ip dscp ef
class-map match-any call-control
match protocol sip
match ip dscp af41
!
!
policy-map voip
class voice-rtp
bandwidth percent 80
class call-control
bandwidth percent 5
class class-default
fair-queue
!
!
!
!
!
interface GigabitEthernet0/0.20
description Voice
encapsulation dot1Q 60
ip address 172.20.10.1 255.255.255.0
ip nat inside
ip virtual-reassembly
ip policy route-map policymap
!
interface Service-Engine0/0
ip unnumbered GigabitEthernet0/0.20
ip nat inside
ip virtual-reassembly
service-module ip address 172.20.10.2 255.255.255.0
service-module ip default-gateway 172.20.10.1
!
!
interface Serial0/0/0
no ip address
encapsulation frame-relay IETF
max-reserved-bandwidth 100
service-policy output voip
!
-relay interface-dlci 502 IETF
!
ip local pool vpn-pool 192.168.10.1 192.168.10.19
ip forward-protocol nd
ip route 172.20.10.2 255.255.255.255 Service-Engine0/0
!
access-list 10 permit 172.20.0.0 0.0.255.255
access-list 100 deny ip 192.168.0.0 0.0.255.255 192.168.0.0 0.0.255.255
access-list 100 deny ip 172.20.0.0 0.0.255.255 192.168.0.0 0.0.255.255
access-list 100 deny ip 172.20.0.0 0.0.255.255 172.20.0.0 0.0.255.255
access-list 100 permit ip 172.20.0.0 0.0.255.255 any
access-list 100 permit ip 192.168.0.0 0.0.255.255 any
access-list 101 permit tcp 192.168.1.0 0.0.0.255 any eq www
access-list 101 permit udp 192.168.1.0 0.0.0.255 any eq domain
access-list 111 permit tcp any any eq www
access-list 111 permit udp any any eq domain
access-list 150 remark L2L IPSec Rule
access-list 150 permit ip 192.168.0.0 0.0.15.255 192.168.2.0 0.0.0.255
access-list 150 permit ip 172.20.0.0 0.0.255.255 192.168.2.0 0.0.0.255
access-list 190 remark Client IPSec Rule
access-list 190 permit ip 192.168.0.0 0.0.15.255 192.168.10.0 0.0.0.255
access-list 190 permit ip 172.20.0.0 0.0.255.255 192.168.10.0
access-list 199 deny ip any any log
!
!
!
!
route-map outside-nat permit 10
match ip address 100
match interface Serial0/0/0.501
!
route-map WWWOnly permit 10
match ip address 101
!
route-map policymap permit 10
match ip address 111
set ip default next-hop 98.191.81.33
!
!
!
tftp-server flash:Analog1.raw
tftp-server flash:Analog2.raw
tftp-server flash:AreYouThere.raw
tftp-server flash:AreYouThereF.raw
tftp-server flash:Bass.raw
tftp-server flash:CallBack.raw
tftp-server flash:Chime.raw
tftp-server flash:Classic1.raw
tftp-server flash:Classic2.raw
tftp-server flash:ClockShop.raw
tftp-server flash:CTU.raw
tftp-server flash:DarkSide.raw
tftp-server flash:DistinctiveRingList.
tftp-server flash:Drums1.raw
tftp-server flash:Drums2.raw
tftp-server flash:FilmScore.raw
tftp-server flash:HarpSynth.raw
tftp-server flash:HelpMe.raw
tftp-server flash:Jamaica.raw
tftp-server flash:KotoEffect.raw
tftp-server flash:MusicBox.raw
tftp-server flash:Piano1.raw
tftp-server flash:Piano2.raw
tftp-server flash:Pop.raw
tftp-server flash:Pulse1.raw
tftp-server flash:Ring1.raw
tftp-server flash:Ring2.raw
tftp-server flash:Ring3.raw
tftp-server flash:Ring4.raw
tftp-server flash:Ring5.raw
tftp-server flash:Ring6.raw
tftp-server flash:Ring7.raw
tftp-server flash:RingList.xml
tftp-server flash:Sax1.raw
tftp-server flash:Sax2.raw
tftp-server flash:Vibe.raw
tftp-server flash:apps37sccp.1-3-2-0.b
tftp-server flash:apps45.8-4-1-23.sbn
tftp-server flash:B016-1-0-3.SBN
tftp-server flash:cnu45.8-4-1-23.sbn
tftp-server flash:cvm45sccp.8-4-1-23.s
tftp-server flash:dsp45.8-4-1-23.sbn
tftp-server flash:jar45sccp.8-4-1-23.s
tftp-server flash:SCCP45.8-4-2S.loads
tftp-server flash:term45.default.loads
tftp-server flash:term65.default.loads
tftp-server flash:apps75.8-4-1-23.sbn
tftp-server flash:cnu75.8-4-1-23.sbn
tftp-server flash:cvm75sccp.8-4-1-23.s
tftp-server flash:dsp75.8-4-1-23.sbn
tftp-server flash:jar75sccp.8-4-1-23.s
tftp-server flash:SCCP75.8-4-2S.loads
tftp-server flash:term75.default.loads
!
control-plane
!
!
!
ccm-manager fax protocol cisco
!
mgcp fax t38 ecm
!
sccp local GigabitEthernet0/0.20
sccp ccm 172.20.10.1 identifier 1 version 7.0
sccp
!
sccp ccm group 1
associate ccm 1 priority 1
associate profile 2 register xcodedsp
associate profile 1 register confdsp
!
dspfarm profile 2 transcode
codec g711ulaw
codec g711alaw
codec g729ar8
codec g729abr8
codec ilbc
maximum sessions 6
associate application SCCP
!
dspfarm profile 1 conference
codec g711ulaw
codec g711alaw
maximum conference-participants 16
maximum sessions 4
conference-join custom-cptone jointone
conference-leave custom-cptone leavetone
associate application SCCP
!
!
dial-peer voice 5000 voip
description Voicemail
destination-pattern 50.
session protocol sipv2
session target ipv4:172.20.10.2
session transport udp
dtmf-relay rtp-nte
codec g711ulaw
!
dial-peer voice 1000 voip
description Default dial-peer
translation-profile outgoing sip-outbound
destination-pattern 9T
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 1001 voip
description Local dial-peer
translation-profile outgoing sip-outbound
destination-pattern 9[2-9]......
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 1002 voip
description Long Distance dial-peer
translation-profile outgoing sip-outbound
destination-pattern 91..........
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 1003 voip
description 411/911 dial-peer
translation-profile outgoing sip-outbound
destination-pattern 9[49]11
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 2000 voip
description xxx
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
incoming called-number xxx
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 2001 voip
description xxx
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
incoming called-number xxx
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 2002 voip
description PMO
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
incoming called-number xxx
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 2003 voip
description Leasing Office
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
incoming called-number xxx
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 2004 voip
description Leasing Fax
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
incoming called-number xxx
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 2005 voip
description 2nd Floor Fax
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
incoming called-number xxx
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 2006 voip
description 12th Floor Fax
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
incoming called-number xxx
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 2007 voip
description PMO Fax
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
incoming called-number xxx
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 2008 voip
description Leasing 2nd Number
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
incoming called-number xxx
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 2009 voip
description Backup Line 1
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
incoming called-number xxx
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 2010 voip
description Backup Line 2
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
incoming called-number xxx
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 2011 voip
description Backup Line 3
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
incoming called-number xxx
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 2012 voip
description Backup Line 4
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
incoming called-number xxx
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 2013 voip
description Backup Line 5
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
incoming called-number xxx
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 2014 voip
description PMO Backup Line
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
incoming called-number xxx
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 5001 voip
description MWI dial-peer
session protocol sipv2
session target ipv4:172.20.10.2
session transport udp
incoming called-number 800[01]...
dtmf-relay rtp-nte
codec g711ulaw
!
!
presence
presence call-list
!
!
!
telephony-service
sdspfarm units 2
sdspfarm transcode sessions 6
sdspfarm tag 1 confdsp
sdspfarm tag 2 xcodedsp
authentication credential administrator xxx
em logout 0:0 0:0 0:0
codec g722-64
max-ephones 58
max-dn 192
ip source-address 172.20.10.1 port 2000
max-redirect 20
service phone g722CodecSupport 2
service dnis overlay
service dnis dir-lookup
timeouts interdigit 15
system message Xxx
url services http://172.20.10.2/voiceview/common/login.do
url authentication http://172.20.10.1/CCMCIP/authenticate.asp
load 7916-12 B016-1-0-3
load 7916-24 B016-1-0-3
load 7937 apps37sccp.1-3-2-0
load 7945 SCCP45.8-4-2S
load 7965 SCCP45.8-4-2S
load 7975 SCCP75.8-4-2S
time-zone 12
voicemail 500
max-conferences 8 gain -6
moh music-on-hold.au
web admin system name admin secret 5 $1$dc7X$/j0/k3ELp0QNeI7U5V
dn-webedit
time-webedit
transfer-system full-consult
transfer-pattern 9T
secondary-dialtone 9
after-hours pstn-prefix 4 1
night-service code *1111
night-service weekday 17:30 08:30
create cnf-files version-stamp 7960 Sep 13 2010 08:50:39
!
!
ephone-template 1
conference drop-mode local
conference add-mode creator
softkeys hold Newcall Resume Select Join
softkeys idle Redial Cfwdall Dnd Pickup Gpickup
softkeys seized Redial Cfwdall Endcall Gpickup Meetme Pickup
softkeys connected Hold Trnsfer Confrn Endcall TrnsfVM Park ConfList Select Join
!
!
ephone-dn 1
number 8000...
mwi on
!
!
ephone-dn 2
number 8001...
mwi off
!
!
!
ephone-dn 31 dual-line
number 311 no-reg primary
label User 1
description 311
name User 1
call-forward busy 500
call-forward noan 500 timeout 20
!
!
!
ephone-dn 90
number 301 no-reg primary
pickup-group 575
label user 2
description user 2
name user 2
call-forward busy 500
call-forward noan 500 timeout 20
hold-alert 30 originator
!
!
ephone-dn 91
number *301 no-reg primary
label Intercom
name user 2
intercom *301 no-mute label "Intercom"
!
!
0
!
ephone-dn 131
number *311 no-reg primary
label Intercom
name user 1
intercom * no-mute
!
!
!
!
!
ephone 21
device-security-mode none
mac-address 0026.9944.25CF
ephone-template 1
username "user2"
codec g722-64
type 7962
button 1:90 2:100 3m23 4m24
button 5m30 6:91
!
!
!
!
!
ephone 31
device-security-mode none
description user 1
mac-address 0027.0D3E.CAB7
ephone-template 1
username "user 1" password
codec g722-64
type 7975
button 1:31 2:131 3m23 4m24
button 5m90
!
!
!
line con 0
line aux 0
line 194
no activation-character
no exec
transport preferred none
transport input all
transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
line vty 0 4
privilege level 15
transport input telnet
line vty 5 15
privilege level 15
transport input ssh
!
scheduler allocate 20000 1000
ntp update-calendar
ntp server 192.168.1.5
end
rtr-but-tower-2821# exit
!
!
aaa authentication login default local
aaa authentication login userauth local
aaa authorization network groupauth local
!
!
aaa session-id common
clock timezone EST -5
clock summer-time EDT recurring
!
dot11 syslog
ip source-route
!
!
ip cef
no ip dhcp use vrf connected
ip dhcp excluded-address 172.20.10.1 172.20.10.49
ip dhcp excluded-address 172.20.0.1 172.20.0.49
ip dhcp excluded-address 172.20.10.106
!
ip dhcp pool voice
network 172.20.10.0 255.255.255.0
option 150 ip 172.20.10.1
dns-server 66.155.216.122 207.59.153.242 66.251.35.130
domain-name xxx.com
default-router 172.20.10.1
!
ip inspect name firewall https
ip inspect name firewall ftp
ip inspect name firewall tcp
ip inspect name firewall dns
ip inspect name firewall ipsec-msft
ip inspect name firewall isakmp
ip inspect name firewall udp
ip inspect name firewall pptp
ip inspect name firewall pop3
ip inspect name firewall icmp
no ipv6 cef
!
multilink bundle-name authenticated
!
!
!
!
!
!
!
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
no supplementary-service sip moved-temporarily
no supplementary-service sip refer
sip
bind control source-interface Loopback0
bind media source-interface Loopback0
no update-callerid
!
!
!
!
!
!
!
!
!
!
voice class custom-cptone jointone
dualtone conference
frequency 600 600
cadence 200 50 200 50
!
voice class custom-cptone leavetone
dualtone conference
frequency 900 900
cadence 200 50 200 50
!
!
!
!
!
!
!
!
!
voice translation-rule 100
rule 15 /^9/ //
!
!
voice translation-profile sip-outbound
translate calling 101
translate called 100
!
!
voice-card 0
dspfarm
dsp services dspfa
!
!
username administrator privilege 15 secret 5 $1$X7lC$QG3RLFKOgRtgL9H1.7
archive
log config
hidekeys
!
crypto keyring dmvpnspokes
pre-shared-key address 0.0.0.0 0.0.0.0 key ButlerPSK!
!
crypto isakmp policy 10
encr 3des
hash md5
authentication pre-share
group 2
!
crypto isakmp client configuration group RemoteAccess
key ButlerPSK
pool vpn-pool
acl 190
netmask 255.255.255.0
crypto isakmp profile DMVPN
keyring dmvpnspokes
match identity address 0.0.0.0
crypto isakmp profile VPNClient
match identity group RemoteAccess
client authentication list userauth
isakmp authorization list groupauth
client configuration address respond
!
!
crypto ipsec transform-set ESP-3DES-MD5 esp-3des esp-md5-hmac
!
crypto dynamic-map outside-dyn-map 10
description To 192.168.2.0/24
set transform-set ESP-3DES-MD5
set isakmp-profile DMVPN
match address 150
crypto dynamic-map outside-dyn-map 65535
set transform-set ESP-3DES-MD5
set isakmp-profile VPNClient
!
!
crypto map outside-map 65535 ipsec-isakmp dynamic outside-dyn-map
!
!
!
!
class-map match-any voice-rtp
match protocol rtp
match ip dscp ef
class-map match-any call-control
match protocol sip
match ip dscp af41
!
!
policy-map voip
class voice-rtp
bandwidth percent 80
class call-control
bandwidth percent 5
class class-default
fair-queue
!
!
!
!
!
interface GigabitEthernet0/0.20
description Voice
encapsulation dot1Q 60
ip address 172.20.10.1 255.255.255.0
ip nat inside
ip virtual-reassembly
ip policy route-map policymap
!
interface Service-Engine0/0
ip unnumbered GigabitEthernet0/0.20
ip nat inside
ip virtual-reassembly
service-module ip address 172.20.10.2 255.255.255.0
service-module ip default-gateway 172.20.10.1
!
!
interface Serial0/0/0
no ip address
encapsulation frame-relay IETF
max-reserved-bandwidth 100
service-policy output voip
!
-relay interface-dlci 502 IETF
!
ip local pool vpn-pool 192.168.10.1 192.168.10.19
ip forward-protocol nd
ip route 172.20.10.2 255.255.255.255 Service-Engine0/0
!
access-list 10 permit 172.20.0.0 0.0.255.255
access-list 100 deny ip 192.168.0.0 0.0.255.255 192.168.0.0 0.0.255.255
access-list 100 deny ip 172.20.0.0 0.0.255.255 192.168.0.0 0.0.255.255
access-list 100 deny ip 172.20.0.0 0.0.255.255 172.20.0.0 0.0.255.255
access-list 100 permit ip 172.20.0.0 0.0.255.255 any
access-list 100 permit ip 192.168.0.0 0.0.255.255 any
access-list 101 permit tcp 192.168.1.0 0.0.0.255 any eq www
access-list 101 permit udp 192.168.1.0 0.0.0.255 any eq domain
access-list 111 permit tcp any any eq www
access-list 111 permit udp any any eq domain
access-list 150 remark L2L IPSec Rule
access-list 150 permit ip 192.168.0.0 0.0.15.255 192.168.2.0 0.0.0.255
access-list 150 permit ip 172.20.0.0 0.0.255.255 192.168.2.0 0.0.0.255
access-list 190 remark Client IPSec Rule
access-list 190 permit ip 192.168.0.0 0.0.15.255 192.168.10.0 0.0.0.255
access-list 190 permit ip 172.20.0.0 0.0.255.255 192.168.10.0
access-list 199 deny ip any any log
!
!
!
!
route-map outside-nat permit 10
match ip address 100
match interface Serial0/0/0.501
!
route-map WWWOnly permit 10
match ip address 101
!
route-map policymap permit 10
match ip address 111
set ip default next-hop 98.191.81.33
!
!
!
tftp-server flash:Analog1.raw
tftp-server flash:Analog2.raw
tftp-server flash:AreYouThere.raw
tftp-server flash:AreYouThereF.raw
tftp-server flash:Bass.raw
tftp-server flash:CallBack.raw
tftp-server flash:Chime.raw
tftp-server flash:Classic1.raw
tftp-server flash:Classic2.raw
tftp-server flash:ClockShop.raw
tftp-server flash:CTU.raw
tftp-server flash:DarkSide.raw
tftp-server flash:DistinctiveRingList.
tftp-server flash:Drums1.raw
tftp-server flash:Drums2.raw
tftp-server flash:FilmScore.raw
tftp-server flash:HarpSynth.raw
tftp-server flash:HelpMe.raw
tftp-server flash:Jamaica.raw
tftp-server flash:KotoEffect.raw
tftp-server flash:MusicBox.raw
tftp-server flash:Piano1.raw
tftp-server flash:Piano2.raw
tftp-server flash:Pop.raw
tftp-server flash:Pulse1.raw
tftp-server flash:Ring1.raw
tftp-server flash:Ring2.raw
tftp-server flash:Ring3.raw
tftp-server flash:Ring4.raw
tftp-server flash:Ring5.raw
tftp-server flash:Ring6.raw
tftp-server flash:Ring7.raw
tftp-server flash:RingList.xml
tftp-server flash:Sax1.raw
tftp-server flash:Sax2.raw
tftp-server flash:Vibe.raw
tftp-server flash:apps37sccp.1-3-2-0.b
tftp-server flash:apps45.8-4-1-23.sbn
tftp-server flash:B016-1-0-3.SBN
tftp-server flash:cnu45.8-4-1-23.sbn
tftp-server flash:cvm45sccp.8-4-1-23.s
tftp-server flash:dsp45.8-4-1-23.sbn
tftp-server flash:jar45sccp.8-4-1-23.s
tftp-server flash:SCCP45.8-4-2S.loads
tftp-server flash:term45.default.loads
tftp-server flash:term65.default.loads
tftp-server flash:apps75.8-4-1-23.sbn
tftp-server flash:cnu75.8-4-1-23.sbn
tftp-server flash:cvm75sccp.8-4-1-23.s
tftp-server flash:dsp75.8-4-1-23.sbn
tftp-server flash:jar75sccp.8-4-1-23.s
tftp-server flash:SCCP75.8-4-2S.loads
tftp-server flash:term75.default.loads
!
control-plane
!
!
!
ccm-manager fax protocol cisco
!
mgcp fax t38 ecm
!
sccp local GigabitEthernet0/0.20
sccp ccm 172.20.10.1 identifier 1 version 7.0
sccp
!
sccp ccm group 1
associate ccm 1 priority 1
associate profile 2 register xcodedsp
associate profile 1 register confdsp
!
dspfarm profile 2 transcode
codec g711ulaw
codec g711alaw
codec g729ar8
codec g729abr8
codec ilbc
maximum sessions 6
associate application SCCP
!
dspfarm profile 1 conference
codec g711ulaw
codec g711alaw
maximum conference-participants 16
maximum sessions 4
conference-join custom-cptone jointone
conference-leave custom-cptone leavetone
associate application SCCP
!
!
dial-peer voice 5000 voip
description Voicemail
destination-pattern 50.
session protocol sipv2
session target ipv4:172.20.10.2
session transport udp
dtmf-relay rtp-nte
codec g711ulaw
!
dial-peer voice 1000 voip
description Default dial-peer
translation-profile outgoing sip-outbound
destination-pattern 9T
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 1001 voip
description Local dial-peer
translation-profile outgoing sip-outbound
destination-pattern 9[2-9]......
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 1002 voip
description Long Distance dial-peer
translation-profile outgoing sip-outbound
destination-pattern 91..........
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 1003 voip
description 411/911 dial-peer
translation-profile outgoing sip-outbound
destination-pattern 9[49]11
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 2000 voip
description xxx
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
incoming called-number xxx
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 2001 voip
description xxx
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
incoming called-number xxx
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 2002 voip
description PMO
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
incoming called-number xxx
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 2003 voip
description Leasing Office
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
incoming called-number xxx
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 2004 voip
description Leasing Fax
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
incoming called-number xxx
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 2005 voip
description 2nd Floor Fax
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
incoming called-number xxx
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 2006 voip
description 12th Floor Fax
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
incoming called-number xxx
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 2007 voip
description PMO Fax
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
incoming called-number xxx
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 2008 voip
description Leasing 2nd Number
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
incoming called-number xxx
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 2009 voip
description Backup Line 1
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
incoming called-number xxx
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 2010 voip
description Backup Line 2
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
incoming called-number xxx
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 2011 voip
description Backup Line 3
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
incoming called-number xxx
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 2012 voip
description Backup Line 4
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
incoming called-number xxx
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 2013 voip
description Backup Line 5
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
incoming called-number xxx
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 2014 voip
description PMO Backup Line
session protocol sipv2
session target ipv4:10.255.255.5
session transport udp
incoming called-number xxx
dtmf-relay rtp-nte
codec g711ulaw
ip qos dscp af41 signaling
!
dial-peer voice 5001 voip
description MWI dial-peer
session protocol sipv2
session target ipv4:172.20.10.2
session transport udp
incoming called-number 800[01]...
dtmf-relay rtp-nte
codec g711ulaw
!
!
presence
presence call-list
!
!
!
telephony-service
sdspfarm units 2
sdspfarm transcode sessions 6
sdspfarm tag 1 confdsp
sdspfarm tag 2 xcodedsp
authentication credential administrator xxx
em logout 0:0 0:0 0:0
codec g722-64
max-ephones 58
max-dn 192
ip source-address 172.20.10.1 port 2000
max-redirect 20
service phone g722CodecSupport 2
service dnis overlay
service dnis dir-lookup
timeouts interdigit 15
system message Xxx
url services http://172.20.10.2/voiceview/common/login.do
url authentication http://172.20.10.1/CCMCIP/authenticate.asp
load 7916-12 B016-1-0-3
load 7916-24 B016-1-0-3
load 7937 apps37sccp.1-3-2-0
load 7945 SCCP45.8-4-2S
load 7965 SCCP45.8-4-2S
load 7975 SCCP75.8-4-2S
time-zone 12
voicemail 500
max-conferences 8 gain -6
moh music-on-hold.au
web admin system name admin secret 5 $1$dc7X$/j0/k3ELp0QNeI7U5V
dn-webedit
time-webedit
transfer-system full-consult
transfer-pattern 9T
secondary-dialtone 9
after-hours pstn-prefix 4 1
night-service code *1111
night-service weekday 17:30 08:30
create cnf-files version-stamp 7960 Sep 13 2010 08:50:39
!
!
ephone-template 1
conference drop-mode local
conference add-mode creator
softkeys hold Newcall Resume Select Join
softkeys idle Redial Cfwdall Dnd Pickup Gpickup
softkeys seized Redial Cfwdall Endcall Gpickup Meetme Pickup
softkeys connected Hold Trnsfer Confrn Endcall TrnsfVM Park ConfList Select Join
!
!
ephone-dn 1
number 8000...
mwi on
!
!
ephone-dn 2
number 8001...
mwi off
!
!
!
ephone-dn 31 dual-line
number 311 no-reg primary
label User 1
description 311
name User 1
call-forward busy 500
call-forward noan 500 timeout 20
!
!
!
ephone-dn 90
number 301 no-reg primary
pickup-group 575
label user 2
description user 2
name user 2
call-forward busy 500
call-forward noan 500 timeout 20
hold-alert 30 originator
!
!
ephone-dn 91
number *301 no-reg primary
label Intercom
name user 2
intercom *301 no-mute label "Intercom"
!
!
0
!
ephone-dn 131
number *311 no-reg primary
label Intercom
name user 1
intercom * no-mute
!
!
!
!
!
ephone 21
device-security-mode none
mac-address 0026.9944.25CF
ephone-template 1
username "user2"
codec g722-64
type 7962
button 1:90 2:100 3m23 4m24
button 5m30 6:91
!
!
!
!
!
ephone 31
device-security-mode none
description user 1
mac-address 0027.0D3E.CAB7
ephone-template 1
username "user 1" password
codec g722-64
type 7975
button 1:31 2:131 3m23 4m24
button 5m90
!
!
!
line con 0
line aux 0
line 194
no activation-character
no exec
transport preferred none
transport input all
transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
line vty 0 4
privilege level 15
transport input telnet
line vty 5 15
privilege level 15
transport input ssh
!
scheduler allocate 20000 1000
ntp update-calendar
ntp server 192.168.1.5
end
rtr-but-tower-2821# exit
well,
i dont know your whole infrastructure. but i see that ephone21,31 have only g722 enabled.
But in your global config under dspfarm i see no transcoding rule for that codec. Make a call between the two phones and provide a trace. Sip and RTP should be included if possible.
Best would be a working case and a non-working case. Wading through your config only brings forth guesswork.
i dont know your whole infrastructure. but i see that ephone21,31 have only g722 enabled.
But in your global config under dspfarm i see no transcoding rule for that codec. Make a call between the two phones and provide a trace. Sip and RTP should be included if possible.
Best would be a working case and a non-working case. Wading through your config only brings forth guesswork.
ASKER
What is the best way to do a trace if we dont have sniffer pro?
debug ccsip messages
ASKER
When enabled the debug ccsip messages did not show anything
add <term mon> if you are telneting or sshing into the device
ASKER
enclosed, thank you
cisco.log
cisco.log
The call connects and then is disconnected by one of the phoens:
BYE sip:352xxxxxxx@10.255.255.
Reviewing cause 16 reveals that
Indicates that the call is being cleared because one of the users involved with the call has requested that the call be cleared.
http://www.cisco.com/en/US/docs/ios/12_3/vvf_c/voice_troubleshooting/old/vts_appa.html#wp1007443
Why don't you try a firmware upgrade?
BYE sip:352xxxxxxx@10.255.255.
Reviewing cause 16 reveals that
Indicates that the call is being cleared because one of the users involved with the call has requested that the call be cleared.
http://www.cisco.com/en/US/docs/ios/12_3/vvf_c/voice_troubleshooting/old/vts_appa.html#wp1007443
Why don't you try a firmware upgrade?
ASKER
The call was cleared because you could not hear anything, user1 calling anyone but user2 hears fine and vice versa.
ASKER CERTIFIED SOLUTION
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ASKER
Could it from this:
rtr-but-tower-2821#
Mar 22 16:41:48.006: %SEC-6-IPACCESSLOGP: list 199 denied tcp 94.245.127.15(55132) -> xxx.xxx.xxx.xxx(46099), 2 packets
Mar 22 16:42:48.008: %SEC-6-IPACCESSLOGP: list 199 denied tcp 94.245.127.15(27464) -> xxx.xxx.xxx.xxx(46099), 2 packets
rtr-but-tower-2821#exit
That is causing the issues, here is access-list config
access-list 199 permit esp any any
access-list 199 permit udp any host "router ip address" eq isakmp
access-list 199 permit udp any host "router ip address" eq non500-isakmp
access-list 199 permit tcp any host "router ip address" eq 22
access-list 199 permit tcp any host "router ip address" eq telnet
access-list 199 permit tcp any host "router ip address" eq 8080
access-list 199 permit tcp any host "router ip address" ack
access-list 199 permit tcp any host "router ip address" established
access-list 199 permit udp any eq domain host "router ip address"
access-list 199 permit tcp any host "email server ip address" eq smtp
access-list 199 permit tcp any host "email server ip address" eq 3389
access-list 199 permit tcp any host "email server ip address" eq 443
access-list 199 permit tcp any host "email server ip address" eq 143
access-list 199 permit icmp any any
access-list 199 deny ip any any log
!
rtr-but-tower-2821#
Mar 22 16:41:48.006: %SEC-6-IPACCESSLOGP: list 199 denied tcp 94.245.127.15(55132) -> xxx.xxx.xxx.xxx(46099), 2 packets
Mar 22 16:42:48.008: %SEC-6-IPACCESSLOGP: list 199 denied tcp 94.245.127.15(27464) -> xxx.xxx.xxx.xxx(46099), 2 packets
rtr-but-tower-2821#exit
That is causing the issues, here is access-list config
access-list 199 permit esp any any
access-list 199 permit udp any host "router ip address" eq isakmp
access-list 199 permit udp any host "router ip address" eq non500-isakmp
access-list 199 permit tcp any host "router ip address" eq 22
access-list 199 permit tcp any host "router ip address" eq telnet
access-list 199 permit tcp any host "router ip address" eq 8080
access-list 199 permit tcp any host "router ip address" ack
access-list 199 permit tcp any host "router ip address" established
access-list 199 permit udp any eq domain host "router ip address"
access-list 199 permit tcp any host "email server ip address" eq smtp
access-list 199 permit tcp any host "email server ip address" eq 3389
access-list 199 permit tcp any host "email server ip address" eq 443
access-list 199 permit tcp any host "email server ip address" eq 143
access-list 199 permit icmp any any
access-list 199 deny ip any any log
!
ASKER
Yohei0815: both of these phones are on the same switch on the internal network and all other phones work as well.