External USB drive freezes windows XP

I have a dell laptop e6400 with windows xp and latest patches. When I connect an external hard drive to any USB port on the laptop, xp recognizes the drive assigns and assigns a letter.
When I double click the drive letter xp freezes and  I have to disconnect the hard drive and hard boot the laptop. I tried another external drive and get the same results. Sometimes the laptop freezes when I connect the USB external drive. I also connected a drive to the fire wire port and had the same issue. Both external drives operate fine on other computers with XP and windows 7. I tried uninstalling the USB drivers in device manager but still have the same results.

Does anyone have any suggestions.
MS2-FinanceAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Raymond PengSystems EngineerCommented:
How many mapped drives do you have? Try disconnecting from all mapped drives is possible

try going to start > run > compmgmt.msc


Go to disk management under storage > Right click on the removable drive and select a free letter.  Try accessing again.

Are you plugged into a power outlet when using the laptop?  Check BIOS and enable USB devices as well.
0
JerCommented:
Do you have your AV or security apps monitoring your ports?  If so, you may want to try disabling them and test.
0
David-HowardCommented:
If you have not updated the chipset software on your Dell please visit their site and do so.
You only need to enter your system service tag or express service code. You can also search by model. You will then be directed to the download page. From there simply select the OS (XP in this case).
I've resolved numerous USB failures by updating the chipset.
http://www.dell.com/support/drivers/us/en/19?c=us&l=en&s=dhs
0
Cloud Class® Course: Python 3 Fundamentals

This course will teach participants about installing and configuring Python, syntax, importing, statements, types, strings, booleans, files, lists, tuples, comprehensions, functions, and classes.

DrMadAxeCommented:
"
I've resolved numerous USB failures by updating the chipset.
http://www.dell.com/support/drivers/us/en/19?c=us&l=en&s=dhs "

I agree with David.

Updating the chipset can do a lot.

Even something as simple as trying another USB port or changing out the cable too can help. Computers are weird animals.  Some ports work for some devices and others dont. Ive seen many USB devices act crappy on one USB port and perfect on another.

Also look up the manufacturer of the hard drive too to see if they have a specific driver to run it. I know that Maxtor One Touch has its own software that goes with it for backing up but also includes a driver for it. Maybe checking the manufacturers website is also an option if you still get the same results after trying the other options mentioned.

Hope it helps!
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
nobusCommented:
do these drives have their own power supply ?  that can cause problems also
you can always test with a Powered usb hub like :  http://www.belkin.com/IWCatProductPage.process?Product_Id=158910
0
MS2-FinanceAuthor Commented:
I tried this solution in the past but did not have any success. When I downloaded the driver I would receive an error during the install. So I thought I would try your link and redownload the Ricoh driver. It installed fine and fixed the porblem.

Thanks everyone for responding
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Laptops Notebooks

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.