?
Solved

RDP on dual monitors - screen update delay

Posted on 2012-03-21
6
Medium Priority
?
312 Views
Last Modified: 2012-05-16
We have a Win Server 2008 R2 running a software package with an SQL Backend.

All clients run RDP to the server (terminal services) & they are all running the latest version of RDP.

If the software is used under RDP on systems running Windows XP & dual monitors, the parts list in the software takes minutes to update (and doesn’t display the list until all items have been rendered / updated). If we use it on just a single monitor on the same PC, the software works fine.

However, if the software is run under RDP on any other system, there is now issue & the list populates within 5 seconds. We have used it on WinXP systems with single screens OK, and on a vista PC running dual screens & it runs fine as well.

We have changed colour depth & resolution etc, with no luck. Any help would be appreciated.
0
Comment
Question by:me_likey_sbs
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
6 Comments
 
LVL 4

Expert Comment

by:Praveenraj04
ID: 37751062
Hi,

Please log in with another user profile and try the same and see whether same problem persists.  Because if you say that the Dual Card driver is set correctly and latest version of Driver installed in the machine means it should be a problem with the User profile or may be a admin access issue.

Please check and revert to us.

Thanks,
P. Praveen Raj
0
 

Author Comment

by:me_likey_sbs
ID: 37763707
Hi Raj,

thanks for reply. Yes we have tried different users & the issue remains so it isnt a user issue. What do you mean by "the Dual Card driver is set correctly"?
0
 
LVL 4

Expert Comment

by:Praveenraj04
ID: 37766374
Hi,

Once you insert Graphic Card in the Machine you need to install the Graphic Driver which provided by the manufacturer of Graphic Card.  And you have to set the graphic mode to default.

Please let me known what the model of the Graphic Card.

Thanks,
P. Praveen Raj
0
 

Accepted Solution

by:
me_likey_sbs earned 0 total points
ID: 37850173
Hi,

Just to inform, the fix for the above issue was a colour depth setting on the client's desktop.

It was set to 32Bit colour. Even when the RDP session was set to 256 colours, the issue remained. Once we reduced the colour depth on the client desktop, the RDP session ran fine.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Background Information Recently I have fixed file server permission issues for one of my client. The client has 1800 users and one Windows Server 2008 R2 domain joined file server with 12 TB of data, 250+ shared folders and the folder structure i…
For anyone that has accidentally used newSID with Server 2008 R2 (like I did) and hasn't been able to get the server running again because you were unlucky (as I was) and had no backups - I was able to get things working by doing a Registry Hive rec…
This tutorial will walk an individual through the steps necessary to enable the VMware\Hyper-V licensed feature of Backup Exec 2012. In addition, how to add a VMware server and configure a backup job. The first step is to acquire the necessary licen…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Suggested Courses

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question