Solved

RDP on dual monitors - screen update delay

Posted on 2012-03-21
6
288 Views
Last Modified: 2012-05-16
We have a Win Server 2008 R2 running a software package with an SQL Backend.

All clients run RDP to the server (terminal services) & they are all running the latest version of RDP.

If the software is used under RDP on systems running Windows XP & dual monitors, the parts list in the software takes minutes to update (and doesn’t display the list until all items have been rendered / updated). If we use it on just a single monitor on the same PC, the software works fine.

However, if the software is run under RDP on any other system, there is now issue & the list populates within 5 seconds. We have used it on WinXP systems with single screens OK, and on a vista PC running dual screens & it runs fine as well.

We have changed colour depth & resolution etc, with no luck. Any help would be appreciated.
0
Comment
Question by:me_likey_sbs
  • 2
  • 2
6 Comments
 
LVL 4

Expert Comment

by:Praveenraj04
ID: 37751062
Hi,

Please log in with another user profile and try the same and see whether same problem persists.  Because if you say that the Dual Card driver is set correctly and latest version of Driver installed in the machine means it should be a problem with the User profile or may be a admin access issue.

Please check and revert to us.

Thanks,
P. Praveen Raj
0
 

Author Comment

by:me_likey_sbs
ID: 37763707
Hi Raj,

thanks for reply. Yes we have tried different users & the issue remains so it isnt a user issue. What do you mean by "the Dual Card driver is set correctly"?
0
 
LVL 4

Expert Comment

by:Praveenraj04
ID: 37766374
Hi,

Once you insert Graphic Card in the Machine you need to install the Graphic Driver which provided by the manufacturer of Graphic Card.  And you have to set the graphic mode to default.

Please let me known what the model of the Graphic Card.

Thanks,
P. Praveen Raj
0
 

Accepted Solution

by:
me_likey_sbs earned 0 total points
ID: 37850173
Hi,

Just to inform, the fix for the above issue was a colour depth setting on the client's desktop.

It was set to 32Bit colour. Even when the RDP session was set to 256 colours, the issue remained. Once we reduced the colour depth on the client desktop, the RDP session ran fine.
0

Featured Post

ScreenConnect 6.0 Free Trial

Discover new time-saving features in one game-changing release, ScreenConnect 6.0, based on partner feedback. New features include a redesigned UI, app configurations and chat acknowledgement to improve customer engagement!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

For both online and offline retail, the cross-channel business is the most recent pattern in the B2C trade space.
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles to another domain controller. Log onto the new domain controller with a user account t…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question