Solved

Word 2007:  Catastrophic failure opening documents with links to Excel

Posted on 2012-03-21
4
1,790 Views
Last Modified: 2012-06-07
We have three major documents that include exhibits provided via links to Excel workbooks/worksheets.  The documents were working fine last year.

We have a new file server and with re-mapped network drives pointing to the folder with the documents and the folder with the workbooks.  Word is configured with Trusted Locations to these folders and subfolders.

When we attempt to open these files, Word stops responding.  Shutting down Word produces an error message indicating a Catastrophic Failure with a problem on line 2 and a varying column location - depending on the file we try to open.

I have run Word diagnostics and it fixed on problem.  Running it again, it fixed one problem again.  Not sure what that means.

I have run Word in safe mode with the same failure issue.

Any ideas?
0
Comment
Question by:cmmcginn
  • 2
4 Comments
 
LVL 30

Expert Comment

by:hnasr
ID: 37752769
To rule out the possible corrupted word document.
Using a copy of the existing word document, remove links to excel docs but one and check.
Try linking  that one excel documentt to a new word document and check.
0
 

Author Comment

by:cmmcginn
ID: 37753578
Well, we have three documents for the same client, each with links to Excel exhibits.  All three have this problem.  Documents without links are fine.  A true file corruption is unlikely.

We cannot open any of the documents containing links, so I cannot remove any links.

All of this was working fine in August, 2011.  Nothing has been done with these files since then, so I conclude that an Office update or an OS update may have something to do with it.

I'm about to escalate this to Microsoft Tech Support.

Thank you for your help.
0
 
LVL 41

Accepted Solution

by:
dlmille earned 500 total points
ID: 37755360
A related article with utility that assists in planting excel data/charts/images into Word templates you may find useful for future use.  It is a way to avoid link problems and bloated Word documents from embedding excel objects.

http://www.experts-exchange.com/Software/Office_Productivity/Office_Suites/MS_Office/Excel/A_8933-How-to-quickly-and-accurately-populate-Word-documents-with-Excel-data-charts-and-images-including-Automated-Bookmark-generation.html

If you think its helpful, a YES vote is appreciated!

Dave
0
 

Author Closing Comment

by:cmmcginn
ID: 38060505
The actual solution was to open each corrupted file in Windows 7 Wordpad (which can open Word documents), save them in RTF format, then open the RTF files in Word and reformat them - fixing all the lost formatting

I paid for a Microsft support call and this was their solution. They don't have utilities they can use to fix corrupted documents or try to figure out what happened to them.

How these files became corrupted was never determined.
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Microsoft 365 versus MicroSoft 2013/2016 8 74
Excel 2016 Not Responding Issues 6 56
Excel 2016 formulas 5 44
WORD 2013 "Link to Previous" Footer not working 3 28
This collection of functions covers all the normal rounding methods of just about any numeric value.
In this article we discuss how to recover the missing Outlook 2011 for Mac data like Emails and Contacts manually.
The viewer will learn how to simulate a series of coin tosses with the rand() function and learn how to make these “tosses” depend on a predetermined probability. Flipping Coins in Excel: Enter =RAND() into cell A2: Recalculate the random variable…
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…

813 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now