Word 2007: Catastrophic failure opening documents with links to Excel
Posted on 2012-03-21
We have three major documents that include exhibits provided via links to Excel workbooks/worksheets. The documents were working fine last year.
We have a new file server and with re-mapped network drives pointing to the folder with the documents and the folder with the workbooks. Word is configured with Trusted Locations to these folders and subfolders.
When we attempt to open these files, Word stops responding. Shutting down Word produces an error message indicating a Catastrophic Failure with a problem on line 2 and a varying column location - depending on the file we try to open.
I have run Word diagnostics and it fixed on problem. Running it again, it fixed one problem again. Not sure what that means.
I have run Word in safe mode with the same failure issue.