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Client Cannot Paste a Copied Document to a Webmail Email Form

Posted on 2012-03-21
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Last Modified: 2012-03-22
I have a client who just retired a 7 year old computer and purchased a new one.  He is a die hard AOL user.  When he attempts to copy a document from his computer and paste it in a new email form on AOL (webmail), it doesn't work.  He said that it worked on his old computer. (XP)  He also is telling me that it will not work on Yahoo either.

I have never seen this issue before, so any suggestions would be welcomed!

Thanks!
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Question by:Chaord49
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Expert Comment

by:jcimarron
ID: 37753374
Chaord49--How is he copying and pasting?  I have a webmail service (though not AOL) and copy/paste text all the time in New Messages.  Can he still copy/paste into Notepad or Wordpad?
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Author Comment

by:Chaord49
ID: 37753854
Yes, he can copy and paste documents.
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Expert Comment

by:jcimarron
ID: 37754054
Chaord49--I would think having to save first would apply to other copied sources.
http://answers.yahoo.com/question/index?qid=20090116171818AAIgSdn
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Author Comment

by:Chaord49
ID: 37754102
All right.... more information!  I just logged on remotely to the client computer.  I have no problem pasting word documents, etc. onto a webmail form.  He was having an issue with a 1200 line Excel spreadsheet.  When I attempted to copy and paste the document, IE9 froze and ceased working.  So, it seems that if there is a large table involved, there are issues with this function.

Everything that I attempted to copy and paste were all saved documents on the local machine.
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Expert Comment

by:jcimarron
ID: 37754309
Try a small Excel document.
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Author Comment

by:Chaord49
ID: 37754746
A small Excel document works just fine.  A word document works as well.  What he doesn't understand is why he could do this using IE8 and Windows XP, and it does not work with Windows 7 and IE9.
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Accepted Solution

by:
jcimarron earned 1500 total points
ID: 37755027
Chaord49--Regret I cannot help with the understanding, but seems the size of the Excel file is the problem.
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Author Comment

by:Chaord49
ID: 37755038
Yes....  that is what it appears to be..  Thank you!
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Author Closing Comment

by:Chaord49
ID: 37755048
This was a "rule out" situation.  We both narrowed it down to the size of the Excel document.  I still don't understand the "why" part.... apparently, it has to do with IE9.
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Expert Comment

by:jcimarron
ID: 37755316
Chaord49--Glad to have helped!
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