Client Cannot Paste a Copied Document to a Webmail Email Form

I have a client who just retired a 7 year old computer and purchased a new one.  He is a die hard AOL user.  When he attempts to copy a document from his computer and paste it in a new email form on AOL (webmail), it doesn't work.  He said that it worked on his old computer. (XP)  He also is telling me that it will not work on Yahoo either.

I have never seen this issue before, so any suggestions would be welcomed!

Thanks!
Chaord49Asked:
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jcimarronCommented:
Chaord49--How is he copying and pasting?  I have a webmail service (though not AOL) and copy/paste text all the time in New Messages.  Can he still copy/paste into Notepad or Wordpad?
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Chaord49Author Commented:
Yes, he can copy and paste documents.
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jcimarronCommented:
Chaord49--I would think having to save first would apply to other copied sources.
http://answers.yahoo.com/question/index?qid=20090116171818AAIgSdn
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Chaord49Author Commented:
All right.... more information!  I just logged on remotely to the client computer.  I have no problem pasting word documents, etc. onto a webmail form.  He was having an issue with a 1200 line Excel spreadsheet.  When I attempted to copy and paste the document, IE9 froze and ceased working.  So, it seems that if there is a large table involved, there are issues with this function.

Everything that I attempted to copy and paste were all saved documents on the local machine.
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jcimarronCommented:
Try a small Excel document.
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Chaord49Author Commented:
A small Excel document works just fine.  A word document works as well.  What he doesn't understand is why he could do this using IE8 and Windows XP, and it does not work with Windows 7 and IE9.
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jcimarronCommented:
Chaord49--Regret I cannot help with the understanding, but seems the size of the Excel file is the problem.
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Chaord49Author Commented:
Yes....  that is what it appears to be..  Thank you!
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Chaord49Author Commented:
This was a "rule out" situation.  We both narrowed it down to the size of the Excel document.  I still don't understand the "why" part.... apparently, it has to do with IE9.
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jcimarronCommented:
Chaord49--Glad to have helped!
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