Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Client Cannot Paste a Copied Document to a Webmail Email Form

Posted on 2012-03-21
10
Medium Priority
?
405 Views
Last Modified: 2012-03-22
I have a client who just retired a 7 year old computer and purchased a new one.  He is a die hard AOL user.  When he attempts to copy a document from his computer and paste it in a new email form on AOL (webmail), it doesn't work.  He said that it worked on his old computer. (XP)  He also is telling me that it will not work on Yahoo either.

I have never seen this issue before, so any suggestions would be welcomed!

Thanks!
0
Comment
Question by:Chaord49
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 5
10 Comments
 
LVL 50

Expert Comment

by:jcimarron
ID: 37753374
Chaord49--How is he copying and pasting?  I have a webmail service (though not AOL) and copy/paste text all the time in New Messages.  Can he still copy/paste into Notepad or Wordpad?
0
 

Author Comment

by:Chaord49
ID: 37753854
Yes, he can copy and paste documents.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 37754054
Chaord49--I would think having to save first would apply to other copied sources.
http://answers.yahoo.com/question/index?qid=20090116171818AAIgSdn
0
Create the perfect environment for any meeting

You might have a modern environment with all sorts of high-tech equipment, but what makes it worthwhile is how you seamlessly bring together the presentation with audio, video and lighting. The ATEN Control System provides integrated control and system automation.

 

Author Comment

by:Chaord49
ID: 37754102
All right.... more information!  I just logged on remotely to the client computer.  I have no problem pasting word documents, etc. onto a webmail form.  He was having an issue with a 1200 line Excel spreadsheet.  When I attempted to copy and paste the document, IE9 froze and ceased working.  So, it seems that if there is a large table involved, there are issues with this function.

Everything that I attempted to copy and paste were all saved documents on the local machine.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 37754309
Try a small Excel document.
0
 

Author Comment

by:Chaord49
ID: 37754746
A small Excel document works just fine.  A word document works as well.  What he doesn't understand is why he could do this using IE8 and Windows XP, and it does not work with Windows 7 and IE9.
0
 
LVL 50

Accepted Solution

by:
jcimarron earned 1500 total points
ID: 37755027
Chaord49--Regret I cannot help with the understanding, but seems the size of the Excel file is the problem.
0
 

Author Comment

by:Chaord49
ID: 37755038
Yes....  that is what it appears to be..  Thank you!
0
 

Author Closing Comment

by:Chaord49
ID: 37755048
This was a "rule out" situation.  We both narrowed it down to the size of the Excel document.  I still don't understand the "why" part.... apparently, it has to do with IE9.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 37755316
Chaord49--Glad to have helped!
0

Featured Post

New benefit for Premium Members - Upgrade now!

Ready to get started with anonymous questions today? It's easy! Learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A small collection of useful tips and tricks for Windows 10 users that I decided to write as a result of recent questions that were asked and answered at Experts Exchange. Two short video tutorials included. Enjoy..
Windows 10 Creator Update has just been released and I have it working very well on my laptop. Read below for issues, fixes and ideas.
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…

670 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question