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Windows 2008 server freezing

Posted on 2012-03-21
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Last Modified: 2012-06-19
Hi All,

Hoping someone can shed some light on an issue we have.

We have a Windows 2008 server and a SBS 2011 server (SBS just does mail)

Now this is not "my" system as I have inherited it from the IT guys before, but the system freezes, some times it will recove after a couple of minutes and some times it does not recover and needs to be power cycled to get it back online.

I have checked the log files and can not really see the same error message every time it happens, there are error messages around the crash of the wms-myob.exe application (accounts using remote desktop to run MYOB).

There are days like yesterday that it does not happen at all then there are days like today where it has frozen and recovered once and once with no recovery.

Has anyone herd of this happening before?

Regards,

James
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Question by:nullag
11 Comments
 
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Expert Comment

by:Syed_M_Usman
ID: 37751341
Dear,

i belive you are using Windows 2008R2, and also using Remote Desktop service....
i ran into same issue where i have Win 2008R2, application server. the server stuck and i cannot open my computer, or documents.... but RDP will work and sometime application will work too... you can look below.. i tried to figure out and found below kb

http://support.microsoft.com/kb/2265716

in my case the server having 8GB memory installed, applications was taking 6GB and less was remining for harwdare and standby...
i added 8GB more and the problem solved....
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Author Comment

by:nullag
ID: 37752138
Thanks Syed_M_Usman,

At the moment the RAM is not being used (30GB installed) and yes it is 2008 R2 sp1.

I did have a look at the hotfix that you posted but it errors out advising it is not for my machine.
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Expert Comment

by:Darius Ghassem
ID: 37752313
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Author Comment

by:nullag
ID: 37756475
Thanks dariusg,

It was disabled,

Chimney Offload State               : disabled

So thats not the one :(

Regards,

James
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Expert Comment

by:Darius Ghassem
ID: 37756981
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Author Comment

by:nullag
ID: 37761814
dariusg thank you I have disabled this as well,

All,

Below is a little bit of a suspicion on the servers part.

The accounts department all remote desktop into the Server to run their MYOB software, this apparently was done in the past to increase the speed of accessing MYOB, that being said, there are 4 accounts people that all remote desktop in and open 3 - 5 instances of the MYOB exe each (for different company files) so at any given time there are like 10 - 20 myob exe's running on the server.

As an example the other day two accounts people opened MYOB on the server at the same time having about 8 sessions of the exe going and the server froze, but recovered after 2 mintes.

Like I said it is just a thought if that helps anyone.
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Expert Comment

by:jandelbasanal
ID: 37762122
I know you got enough RAM, but can you check if you set page file to any drives? some apps needs page file especially executable via network.
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Author Comment

by:nullag
ID: 37763349
Hi Jandelbasanal,

Page file is the same size as the ram allocation (30GB)
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Author Comment

by:nullag
ID: 37799138
Anyone else have any thoughts on this one, so far nothing has worked.
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Accepted Solution

by:
nullag earned 0 total points
ID: 38086059
All,

The issue was found to be Trend Micro, not being patched correctly.

Sice the patch the server has not crashed again.

Regards,
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Author Closing Comment

by:nullag
ID: 38098756
Never thought it would be related to the AV but found this was the case
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