"The Citrix server has reached its concurrent application limit for this application" affecting one user
Posted on 2012-03-21
I have an interesting issue where one user gets the "The Citrix server has reached its concurrent application...." when trying to run an application. The app published is a desktop and the screen goes black as if its going to start but then presents the error popup.
The environment I manage is running a 6 x server Citrix setup with the following:
1x - CAG
1x - Web Interface
1x - Data Collector
3x - XenApp Servers
We are running XenApp 6.5.
I have recreated a new profile (newuser1) for the user to get them going and this new profile is working OK.
I would like to however get to the bottom of it so I can prevent it from happening in future.
I have looked in the Event Viewer for the Web Interface and the Data Collector but can't find anything relating to this profile lets call it user1.
I tested profile "user1" on my own machine and could replicate the problem. I tested my own profile on the "user1"'s PC and it works OK so this leads me to believe its not an individual PC that's at fault.
When the "user1" signs on and the error message appears, I don't see "user1" even appear at all under the "Connected Users" for the application under the "Citrix App Center".
This is only affecting one user, and I have about 35 other users that are working OK.
Can anyone lead me in the right direction?