[2 days left] What’s wrong with your cloud strategy? Learn why multicloud solutions matter with Nimble Storage.Register Now

x
?
Solved

certificate cannot be verified when installing Java (part of Blackberry Enterprise Server requirement)

Posted on 2012-03-22
20
Medium Priority
?
749 Views
Last Modified: 2012-03-28
I think I'm missing a root certificate.  Any ideas what it is or where I can locate it?  Can someone shed some light?   Please view screen capture.

thanks!
Capture.JPG
0
Comment
Question by:SloanIT
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 10
  • 10
20 Comments
 
LVL 47

Expert Comment

by:for_yan
ID: 37751212
which version of Java were you isnstalling? was it  version 6_31 ?
0
 

Author Comment

by:SloanIT
ID: 37751220
The one that comes with BES Express is 6_18.  I have also tried 6_31, which produces the same error.
0
 
LVL 47

Expert Comment

by:for_yan
ID: 37751223
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 
LVL 47

Expert Comment

by:for_yan
ID: 37751229
In general I'm pretty sure you can proceed - I've heard this warining with recent java from many people, but never hearad any real problems associated with installation of java from any oracle site or java.com
0
 

Author Comment

by:SloanIT
ID: 37751231
basically, as part of the installation of BES Express, it tries to install 6_18.  When the error comes up, the entire BES installation bombs out due to this error.
0
 
LVL 47

Expert Comment

by:for_yan
ID: 37751237
It asks you if you want to proceed - what happens if you say proceeed - see your screen ?
0
 

Author Comment

by:SloanIT
ID: 37751238
As a test, I have installed Java 6_31 on another Windows 2008 server and there are no errors.
0
 
LVL 47

Expert Comment

by:for_yan
ID: 37751244
I think you can disable this check if you go to Internet Options - Advanced - Security
and disable all items releted to check cerificates
0
 

Author Comment

by:SloanIT
ID: 37751246
As for Java 6_31, I can proceed and it will complete the installation.  When I go through the BESx installation, once I tell it to proceed, the BESx installation bombs out.
0
 

Author Comment

by:SloanIT
ID: 37751266
i will give the internet options security setting a try shortly.  Going to bed now.   This is troublesome as I have been trying to solve this for couple of days already.
0
 
LVL 47

Expert Comment

by:for_yan
ID: 37751268
what is your OS , is it windos 7 ?
0
 

Author Comment

by:SloanIT
ID: 37751270
Windows server 2008 R2 SP1
0
 
LVL 47

Expert Comment

by:for_yan
ID: 37751276
In the Internet Options - Advanced - Security - also check the box:

Allow software to run and install eveen if signature is invalid

After installation of BES  - better uncheck this checkbox
0
 
LVL 47

Expert Comment

by:for_yan
ID: 37751284
also check if in the installation of BES there is a possibility to bypass java installation if
you already have Java Installed
0
 

Author Comment

by:SloanIT
ID: 37751294
I thought that by installing 6_31 from the java.com website will allow BESx to detect that there is a version of Java installed, which is why I installed it, but it didn't help.  BESx insists on Java 6_18.  Dumbest thing I've ever seen, but it is what it is.
0
 
LVL 47

Expert Comment

by:for_yan
ID: 37751317
Then still try to disablke security in iternet options - maybe that would help
0
 

Author Comment

by:SloanIT
ID: 37751326
I will try soon.  Someone else is doing work on the server now so I have to wait until I gain access again to test out your suggestion.  I will keep you posted once I do that.  But I doubt it will be that soon since I'm about to drop dead due to lack of sleep.
0
 
LVL 47

Expert Comment

by:for_yan
ID: 37751342
Sure, certainly no rush - rather have some sleep
0
 

Accepted Solution

by:
SloanIT earned 0 total points
ID: 37759640
Hi for_yan, the IE solution you suggested did not work.  

though, I found that this Java error is related to the Root CA's not updated.  I searched all over and read many threads.  I even went to Verisign to obtain the Root certificate and imported them to the server.  It was searching for a needle in a haystack.  The server was fully updated using Windows Updates.  Ultimately, I stumbled acrossed a thread where someone suggested to run the rootsupd.exe.  According to the KB931125, it was applicable to Windows XP SP3 only and that Windows 2008 Root CA updates can be applied through Windows updates only -- This is misinformation.  I ran the Rootsupd.exe on the KB931125 and it resolved the problem right away.  I hope that anyone having this issue will stumble on this thread to find that KB31125 does indeed work for Windows 2008 R2 SP1.  

Boy, did I get the run around from MS!
0
 

Author Closing Comment

by:SloanIT
ID: 37775777
Took a long time and found Misinformation across the board.
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You might have come across a situation when you have Exchange 2013 server in two different sites (Production and DR). After adding the Database copy in ECP console it displays Database copy status unknown for the DR exchange server. Issue is strange…
Resolving an irritating Remote Desktop connection that stops your saved credentials from being used.
This tutorial will walk an individual through the steps necessary to join and promote the first Windows Server 2012 domain controller into an Active Directory environment running on Windows Server 2008. Determine the location of the FSMO roles by lo…
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…
Suggested Courses

656 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question