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certificate cannot be verified when installing Java (part of Blackberry Enterprise Server requirement)

Posted on 2012-03-22
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Last Modified: 2012-03-28
I think I'm missing a root certificate.  Any ideas what it is or where I can locate it?  Can someone shed some light?   Please view screen capture.

thanks!
Capture.JPG
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Question by:SloanIT
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by:for_yan
ID: 37751212
which version of Java were you isnstalling? was it  version 6_31 ?
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Author Comment

by:SloanIT
ID: 37751220
The one that comes with BES Express is 6_18.  I have also tried 6_31, which produces the same error.
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by:for_yan
ID: 37751223
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by:for_yan
ID: 37751229
In general I'm pretty sure you can proceed - I've heard this warining with recent java from many people, but never hearad any real problems associated with installation of java from any oracle site or java.com
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Author Comment

by:SloanIT
ID: 37751231
basically, as part of the installation of BES Express, it tries to install 6_18.  When the error comes up, the entire BES installation bombs out due to this error.
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Expert Comment

by:for_yan
ID: 37751237
It asks you if you want to proceed - what happens if you say proceeed - see your screen ?
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Author Comment

by:SloanIT
ID: 37751238
As a test, I have installed Java 6_31 on another Windows 2008 server and there are no errors.
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Expert Comment

by:for_yan
ID: 37751244
I think you can disable this check if you go to Internet Options - Advanced - Security
and disable all items releted to check cerificates
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Author Comment

by:SloanIT
ID: 37751246
As for Java 6_31, I can proceed and it will complete the installation.  When I go through the BESx installation, once I tell it to proceed, the BESx installation bombs out.
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Author Comment

by:SloanIT
ID: 37751266
i will give the internet options security setting a try shortly.  Going to bed now.   This is troublesome as I have been trying to solve this for couple of days already.
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by:for_yan
ID: 37751268
what is your OS , is it windos 7 ?
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Author Comment

by:SloanIT
ID: 37751270
Windows server 2008 R2 SP1
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Expert Comment

by:for_yan
ID: 37751276
In the Internet Options - Advanced - Security - also check the box:

Allow software to run and install eveen if signature is invalid

After installation of BES  - better uncheck this checkbox
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Expert Comment

by:for_yan
ID: 37751284
also check if in the installation of BES there is a possibility to bypass java installation if
you already have Java Installed
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Author Comment

by:SloanIT
ID: 37751294
I thought that by installing 6_31 from the java.com website will allow BESx to detect that there is a version of Java installed, which is why I installed it, but it didn't help.  BESx insists on Java 6_18.  Dumbest thing I've ever seen, but it is what it is.
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Expert Comment

by:for_yan
ID: 37751317
Then still try to disablke security in iternet options - maybe that would help
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Author Comment

by:SloanIT
ID: 37751326
I will try soon.  Someone else is doing work on the server now so I have to wait until I gain access again to test out your suggestion.  I will keep you posted once I do that.  But I doubt it will be that soon since I'm about to drop dead due to lack of sleep.
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Expert Comment

by:for_yan
ID: 37751342
Sure, certainly no rush - rather have some sleep
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Accepted Solution

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SloanIT earned 0 total points
ID: 37759640
Hi for_yan, the IE solution you suggested did not work.  

though, I found that this Java error is related to the Root CA's not updated.  I searched all over and read many threads.  I even went to Verisign to obtain the Root certificate and imported them to the server.  It was searching for a needle in a haystack.  The server was fully updated using Windows Updates.  Ultimately, I stumbled acrossed a thread where someone suggested to run the rootsupd.exe.  According to the KB931125, it was applicable to Windows XP SP3 only and that Windows 2008 Root CA updates can be applied through Windows updates only -- This is misinformation.  I ran the Rootsupd.exe on the KB931125 and it resolved the problem right away.  I hope that anyone having this issue will stumble on this thread to find that KB31125 does indeed work for Windows 2008 R2 SP1.  

Boy, did I get the run around from MS!
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Author Closing Comment

by:SloanIT
ID: 37775777
Took a long time and found Misinformation across the board.
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