Solved

ZTE Mobile broadband

Posted on 2012-03-22
9
1,827 Views
Last Modified: 2012-03-31
Hi,

The thing is, I got 2 laptops which I need to run Mobile broadband on, but the software that the modem provides is not working on the 2 laptops. So I tested it on my own laptop, and it works great… I started to look at the applications that is installed on the 2 other laptop where the software isn’t working, and I found applications that might block for the software to run, like Norton.. I uninstalled the applications that I thought could be the problem. Still not able to run Mobile Broadband at all.. In the event viewer I get fault on MCSERVER.exe when trying to start Mobile broadband application:

Navn på program med fejl: mcserver.exe, version: 1.0.0.0, tidsstempel: 0x4e5c9bf2
Navn på modul med fejl: dbus-1.dll, version: 0.0.0.0, tidsstempel: 0x4dc36502
Undtagelseskode: 0xc0000005
Forskydning med fejl 0x00014121
Proces-id 0x1120
Programmets starttidspunkt 0x01cd080028e0cbb8
Programsti: C:\Program Files (x86)\Mobile BroadbandZTE\Bin\mcserver.exe
Modulsti: C:\Program Files (x86)\Mobile BroadbandZTE\Bin\dbus-1.dll
Rapport-id: 6b5b788a-73f3-11e1-9342-60d819fa2ddc

The modem is a ZTE MF820D and running OS is Windows 7 pro 64 bit
Sorry about the Danish language, I can translate if you need it

I know the easiest solution is to try and reinstall Windows 7, but It will take 4-5 hours and my co-worker will not be able to work.. :-(

Anyone got a solution ?? I have been google for at least an hour after solutions and the mobile broadband company doesn’t wanna help out, although it’s their product :|

best regards
0
Comment
Question by:kimmartensen
9 Comments
 
LVL 35

Expert Comment

by:Ernie Beek
ID: 37751673
It might have to do with DEP, have a look at: http://www.updatexp.com/0xC0000005.html (it's a winXP article but might apply to win7).
Perhaps that might help you.
0
 
LVL 30

Expert Comment

by:IanTh
ID: 37751751
in english its
Name of program errors: mcserver.exe, version: 1.0.0.0, time stamp: 0x4e5c9bf2
 Name of the module with the error: dbus-1.dll, version: 0.0.0.0, time stamp: 0x4dc36502
 Exception Code: 0xc0000005
 Offset with error 0x00014121
 The process id 0x1120
 The program's start time 0x01cd080028e0cbb8
 Program path: C: \ Program Files (x86) \ Mobile BroadbandZTE \ Bin \ mcserver.exe
 Modulsti: C: \ Program Files (x86) \ Mobile BroadbandZTE \ bin \ dbus-1.dll
 Report ID: 6b5b788a-73f3-11e1-9342-60d819fa2ddc
0
 
LVL 30

Expert Comment

by:IanTh
ID: 37751764
exception 5 is a permission problem
0
Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

 

Author Comment

by:kimmartensen
ID: 37752649
HI erniebeek

I will try it.
0
 

Author Comment

by:kimmartensen
ID: 37752733
IanTh

Thanks for translation ;-)

Permission problem??

The user is administrator.
0
 
LVL 44

Expert Comment

by:Darr247
ID: 37753936
The  user can have admin level and still get ownership problems if the program wasn't installed for everyone to use instead of only for the user that installed it.

If the adapter/modem shows up in devmgmt.msc without any yellow triangles (i.e. the drivers are installed and recognized), I would bypass the connection software altogether and make a dialup connection for it in Internet Options on the Connections tab.
0
 

Accepted Solution

by:
kimmartensen earned 0 total points
ID: 37757359
Hi guys,

Thank you for good answers.. I guess I was lucky to find the solution myself. The program which caused the problem with ZTE Mobile broadband software is Intel Wifi software. Somehow it blocks the ZTE Software... So its working now and the co-workers are happy :-)

Have a nice weekend
0
 
LVL 30

Expert Comment

by:IanTh
ID: 37757648
windows 7 c: drive is locked down by default
0
 

Author Closing Comment

by:kimmartensen
ID: 37790406
I did find the solution myself :-)
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Undelete files from a formatted drive 28 72
Event log and black screen 22 42
Windows 7 backup in Windows 8 - can't find 23 66
How to change the path of My Documents 2 21
One of the features I've come to appreciate about Windows 7 and Windows Server 2008 R2 is the ability to pin applications to the task bar. As useful a feature as I've found this, it does have some quirks.  For example, have you ever tried pinning an…
Sometimes you have to pull out old tricks to get a new firewall to work… While we were installing a new Sonicwall at a customers site we found that sites they were able to visit before were not working.  It seemed random and we could not understa…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.

813 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now