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ZTE Mobile broadband

Posted on 2012-03-22
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Last Modified: 2012-03-31
Hi,

The thing is, I got 2 laptops which I need to run Mobile broadband on, but the software that the modem provides is not working on the 2 laptops. So I tested it on my own laptop, and it works great… I started to look at the applications that is installed on the 2 other laptop where the software isn’t working, and I found applications that might block for the software to run, like Norton.. I uninstalled the applications that I thought could be the problem. Still not able to run Mobile Broadband at all.. In the event viewer I get fault on MCSERVER.exe when trying to start Mobile broadband application:

Navn på program med fejl: mcserver.exe, version: 1.0.0.0, tidsstempel: 0x4e5c9bf2
Navn på modul med fejl: dbus-1.dll, version: 0.0.0.0, tidsstempel: 0x4dc36502
Undtagelseskode: 0xc0000005
Forskydning med fejl 0x00014121
Proces-id 0x1120
Programmets starttidspunkt 0x01cd080028e0cbb8
Programsti: C:\Program Files (x86)\Mobile BroadbandZTE\Bin\mcserver.exe
Modulsti: C:\Program Files (x86)\Mobile BroadbandZTE\Bin\dbus-1.dll
Rapport-id: 6b5b788a-73f3-11e1-9342-60d819fa2ddc

The modem is a ZTE MF820D and running OS is Windows 7 pro 64 bit
Sorry about the Danish language, I can translate if you need it

I know the easiest solution is to try and reinstall Windows 7, but It will take 4-5 hours and my co-worker will not be able to work.. :-(

Anyone got a solution ?? I have been google for at least an hour after solutions and the mobile broadband company doesn’t wanna help out, although it’s their product :|

best regards
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Question by:kimmartensen
9 Comments
 
LVL 35

Expert Comment

by:Ernie Beek
ID: 37751673
It might have to do with DEP, have a look at: http://www.updatexp.com/0xC0000005.html (it's a winXP article but might apply to win7).
Perhaps that might help you.
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LVL 30

Expert Comment

by:IanTh
ID: 37751751
in english its
Name of program errors: mcserver.exe, version: 1.0.0.0, time stamp: 0x4e5c9bf2
 Name of the module with the error: dbus-1.dll, version: 0.0.0.0, time stamp: 0x4dc36502
 Exception Code: 0xc0000005
 Offset with error 0x00014121
 The process id 0x1120
 The program's start time 0x01cd080028e0cbb8
 Program path: C: \ Program Files (x86) \ Mobile BroadbandZTE \ Bin \ mcserver.exe
 Modulsti: C: \ Program Files (x86) \ Mobile BroadbandZTE \ bin \ dbus-1.dll
 Report ID: 6b5b788a-73f3-11e1-9342-60d819fa2ddc
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LVL 30

Expert Comment

by:IanTh
ID: 37751764
exception 5 is a permission problem
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Author Comment

by:kimmartensen
ID: 37752649
HI erniebeek

I will try it.
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Author Comment

by:kimmartensen
ID: 37752733
IanTh

Thanks for translation ;-)

Permission problem??

The user is administrator.
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LVL 44

Expert Comment

by:Darr247
ID: 37753936
The  user can have admin level and still get ownership problems if the program wasn't installed for everyone to use instead of only for the user that installed it.

If the adapter/modem shows up in devmgmt.msc without any yellow triangles (i.e. the drivers are installed and recognized), I would bypass the connection software altogether and make a dialup connection for it in Internet Options on the Connections tab.
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Accepted Solution

by:
kimmartensen earned 0 total points
ID: 37757359
Hi guys,

Thank you for good answers.. I guess I was lucky to find the solution myself. The program which caused the problem with ZTE Mobile broadband software is Intel Wifi software. Somehow it blocks the ZTE Software... So its working now and the co-workers are happy :-)

Have a nice weekend
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LVL 30

Expert Comment

by:IanTh
ID: 37757648
windows 7 c: drive is locked down by default
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Author Closing Comment

by:kimmartensen
ID: 37790406
I did find the solution myself :-)
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