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Netvault Restore Fails after ESXi 5.0 Upgrade

Posted on 2012-03-22
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Last Modified: 2012-03-23
Hello

We recently upgraded our vcenter server and 5 out of 11 of our hosts to version 5.0 from 4.1

Everything seems to have gone fine during the upgrade.

Today i am testing the backups and although i can backup VM's as a whole, and individual files, i can not restore anything.

The error log for the netvault restore job is as follows:

Module/Thread   Id    Code Time Message
VMWRESTR:05584  267       0 131439 Host moref is 'ha-host'
VMWVIM  :05584   98       0 131439 Api version of web service is '5.0'
VMWRESTR:05584  384       0 131439 Skipping creating vmx folder for VM
VMWRESTR:05584  406       0 131439 Skip creating folder for disk file '[DATASTORE_02] Andrew-Full-Backup/Andrew-Full-Backup.vmdk'
VMWRESTR:05584  406       0 131439 Skip creating folder for disk file '[DATASTORE_02] Andrew-Full-Backup/Andrew-Full-Backup_1.vmdk'
VMWVIM  :05584  100       0 131439 Creating a property filter for obtaining task status updates
VMWVIM  :05584  101       0 131439 Created a filter to track task status
VMWUTIL :05584  126       0 131439 FALSE = AskedToAbort
VMWVIM  :05584  106       0 131439 Sending a request for task status updates
VMWVIM  :05584  107       0 131439 Got an update with version '1' for task
VMWVIM  :05584  108       0 131439 Found an update for the expected filter
VMWVIM  :05584  109       0 131439 Got an update of type 1 for the expected task object with 4 property changes
VMWVIM  :05584  110       0 131439 Property name is info.cancelable and change type is 2
VMWVIM  :05584  111       0 131439 Property value type is 12
VMWVIM  :05584  112       0 131439 Property value is 0
VMWVIM  :05584  110       0 131439 Property name is info.error and change type is 2
VMWVIM  :05584  119       0 131439 Property value is empty
VMWVIM  :05584  110       0 131439 Property name is info.result and change type is 2
VMWVIM  :05584  119       0 131439 Property value is empty
VMWVIM  :05584  110       0 131439 Property name is info.state and change type is 2
VMWVIM  :05584  111       0 131439 Property value type is 40
VMWVIM  :05584  113       0 131439 Property value is 1
VMWVIM  :05584  106       0 131439 Sending a request for task status updates
VMWVIM  :05584  107       0 131440 Got an update with version '2' for task
VMWVIM  :05584  108       0 131440 Found an update for the expected filter
VMWVIM  :05584  109       0 131440 Got an update of type 0 for the expected task object with 4 property changes
VMWVIM  :05584  110       0 131440 Property name is info.cancelable and change type is 2
VMWVIM  :05584  111       0 131440 Property value type is 12
VMWVIM  :05584  112       0 131440 Property value is 0
VMWVIM  :05584  110       0 131440 Property name is info.error and change type is 2
VMWVIM  :05584  111       0 131440 Property value type is 233
VMWVIM  :05584  116       0 131440 Fault string is 'Access to resource settings on the host is restricted to the server '172.26.249.131' which is managing it.'
VMWVIM  :05584  117       0 131440 Fault type is 2627
VMWVIM  :05584  110       0 131440 Property name is info.result and change type is 2
VMWVIM  :05584  119       0 131440 Property value is empty
VMWVIM  :05584  110       0 131440 Property name is info.state and change type is 2
VMWVIM  :05584  111       0 131440 Property value type is 40
VMWVIM  :05584  113       0 131440 Property value is 3
VMWVIM  :05584  103       0 131440 Destroying the property filter
VMWVIM  :05584  104       0 131440 Destroyed the filter
VMWVIM  :05584  605       0 131440 Failed wait for CreateVM_Task
VMWVIM  :05584  617       0 131440 Failed to create VM from config info
VMWRESTR:05584  105       0 131440 Failed to add VM to server inventory


Any idea what is going wrong?  I'm concerned now that we have upgraded half our hosts all the VM's have been backed up but we would be unable to restore anything

Help would be great!

Thanks
ScreenHunter-12-Mar.-22-14.25.jpg
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Question by:Tony
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7 Comments
 
LVL 118
ID: 37752455
Escalate to Vendor ASAP.
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Author Comment

by:Tony
ID: 37752479
I've noticed that there is a new Firewall option in the security profile configuration of the hosts that have been upgraded.

It isn't there on the 4.1 hosts

Could this be whats causing the issue?
ScreenHunter-12-Mar.-22-14.43.jpg
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LVL 118
ID: 37752531
its possible. Firewall is included with ESXi 5.0.
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Author Comment

by:Tony
ID: 37752548
Is there a way to disable the firewall?

It says that its allowing all IP addresses but would be good to just disable it
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Author Comment

by:Tony
ID: 37756912
Just spoke to the vendor and we ran through a few tests

Normally when we restore a VM we restore it to a different ESXi server than it was originally on.

However with version 5.0 it looks like you cannot restore directly to a host, you have to restore to the Vcenter server and then that chooese which host to put the VM on.  In this case it put it back to its original host

Are you able to confirm that this is correct for version 5.0?

Thanks
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Accepted Solution

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Andrew Hancock (VMware vExpert / EE MVE) earned 500 total points
ID: 37756922
This is correct, if hosts are managed by vCenter, all restores must be performed through the management server.

This is the same when using VMware Convertor, you must convert to vCenter server, and not the individual host.

You can remove from vCenter and restore direct.
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Author Closing Comment

by:Tony
ID: 37756974
Thanks very much, most helpful
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