One of the users has a DELL PC running Windows XP PRO SP3. Antivirus is Trend Mirco. The user reported that he received a blue screen. Since the PC was slow, I decided to format and reinstall the OS. I used the recovery CD and formatted and reinstalled windows XP. When I was installing the drivers (Either Audio or Chipset - from the Vendor CD), the blue screen came up. I ran an windows update + SP3. After booting, I got a blue screen again. I have taken the snap shot of the BSOD and attached the dmp files. Could you tell me if this is a hardware issue or a software which is running haywire.