• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 920
  • Last Modified:

Cannot play .MOV files on Mac OSX Lion (10.6.8)

Hi Guys,
A friend of mine cannot play .mov files on his Mac (10.6.8). He is using Quicktime 10 and he gets this error message....

"The document part1.mov could not be opened. The movie is not in a format that quicktime player understands"

Do I need a quicktime codec to play mov files?
I can't seem to find the right one on Apple.com

Can anyone help?
1 Solution
Sigurdur ArmannssonDesignerCommented:
Does it play on other macs? Could it be damaged?
DonKwizoteAuthor Commented:
Yes, it plays on other Macs.
You may try open source media player such as VLC player.
Easily Design & Build Your Next Website

Squarespace’s all-in-one platform gives you everything you need to express yourself creatively online, whether it is with a domain, website, or online store. Get started with your free trial today, and when ready, take 10% off your first purchase with offer code 'EXPERTS'.

DonKwizoteAuthor Commented:
I thought of that but as it plays on other Macs using Quicktime, I need to find out why.

Does anyone have any idea?
I'm sure it codecs I need to download but not sure which ones.
There have been issues with QT X playing .mov files

Since the introduction of Snow Leopard (QuickTime X) installs in the Applications folder and QuickTime Player 7.6.6 is moved to the Utilities folder.

If a user doesn't have QuickTime Player installed and they open a file in QuickTime X that it can't play (but may work in 7.6.6) they get a dialog window alert and the option to download Player 7.6.6.
Try opening the file with the previous version of QT ,

It may be a "missing codec". Since .mov files can contain dozens of different codecs you'll need to find out what you're missing.

Perian and Flip4Mac (both free) would be my first starting point.
DonKwizoteAuthor Commented:
Thanks, I will give Perian and Flip4Mac a try.
DonKwizoteAuthor Commented:
I installed Final Cut Pro that allows me to play .MOV files
DonKwizoteAuthor Commented:
The solution I found was the most accurate
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Get your problem seen by more experts

Be seen. Boost your question’s priority for more expert views and faster solutions

Tackle projects and never again get stuck behind a technical roadblock.
Join Now