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Cannot play .MOV files on Mac OSX Lion (10.6.8)

Posted on 2012-03-22
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Last Modified: 2012-06-27
Hi Guys,
A friend of mine cannot play .mov files on his Mac (10.6.8). He is using Quicktime 10 and he gets this error message....

"The document part1.mov could not be opened. The movie is not in a format that quicktime player understands"

Do I need a quicktime codec to play mov files?
I can't seem to find the right one on Apple.com

Can anyone help?
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Question by:DonKwizote
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Expert Comment

by:Sigurdur Armannsson
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Does it play on other macs? Could it be damaged?
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Author Comment

by:DonKwizote
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Yes, it plays on other Macs.
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Expert Comment

by:pulantai
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You may try open source media player such as VLC player.
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Author Comment

by:DonKwizote
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I thought of that but as it plays on other Macs using Quicktime, I need to find out why.

Does anyone have any idea?
I'm sure it codecs I need to download but not sure which ones.
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Expert Comment

by:Lonbox
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There have been issues with QT X playing .mov files

Since the introduction of Snow Leopard (QuickTime X) installs in the Applications folder and QuickTime Player 7.6.6 is moved to the Utilities folder.

If a user doesn't have QuickTime Player installed and they open a file in QuickTime X that it can't play (but may work in 7.6.6) they get a dialog window alert and the option to download Player 7.6.6.
Try opening the file with the previous version of QT ,

Alternatively
It may be a "missing codec". Since .mov files can contain dozens of different codecs you'll need to find out what you're missing.

Perian and Flip4Mac (both free) would be my first starting point.
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Author Comment

by:DonKwizote
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Thanks, I will give Perian and Flip4Mac a try.
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Accepted Solution

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DonKwizote earned 0 total points
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I installed Final Cut Pro that allows me to play .MOV files
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Author Closing Comment

by:DonKwizote
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The solution I found was the most accurate
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