Cannot play .MOV files on Mac OSX Lion (10.6.8)

Hi Guys,
A friend of mine cannot play .mov files on his Mac (10.6.8). He is using Quicktime 10 and he gets this error message....

"The document part1.mov could not be opened. The movie is not in a format that quicktime player understands"

Do I need a quicktime codec to play mov files?
I can't seem to find the right one on Apple.com

Can anyone help?
DonKwizoteAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Sigurdur ArmannssonDesigner Commented:
Does it play on other macs? Could it be damaged?
0
DonKwizoteAuthor Commented:
Yes, it plays on other Macs.
0
pulantaiCommented:
You may try open source media player such as VLC player.
0
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

DonKwizoteAuthor Commented:
I thought of that but as it plays on other Macs using Quicktime, I need to find out why.

Does anyone have any idea?
I'm sure it codecs I need to download but not sure which ones.
0
LonboxCommented:
There have been issues with QT X playing .mov files

Since the introduction of Snow Leopard (QuickTime X) installs in the Applications folder and QuickTime Player 7.6.6 is moved to the Utilities folder.

If a user doesn't have QuickTime Player installed and they open a file in QuickTime X that it can't play (but may work in 7.6.6) they get a dialog window alert and the option to download Player 7.6.6.
Try opening the file with the previous version of QT ,

Alternatively
It may be a "missing codec". Since .mov files can contain dozens of different codecs you'll need to find out what you're missing.

Perian and Flip4Mac (both free) would be my first starting point.
0
DonKwizoteAuthor Commented:
Thanks, I will give Perian and Flip4Mac a try.
0
DonKwizoteAuthor Commented:
I installed Final Cut Pro that allows me to play .MOV files
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
DonKwizoteAuthor Commented:
The solution I found was the most accurate
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Apple OS

From novice to tech pro — start learning today.