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Cannot play .MOV files on Mac OSX Lion (10.6.8)

Posted on 2012-03-22
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Last Modified: 2012-06-27
Hi Guys,
A friend of mine cannot play .mov files on his Mac (10.6.8). He is using Quicktime 10 and he gets this error message....

"The document part1.mov could not be opened. The movie is not in a format that quicktime player understands"

Do I need a quicktime codec to play mov files?
I can't seem to find the right one on Apple.com

Can anyone help?
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Question by:DonKwizote
8 Comments
 
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Expert Comment

by:Sigurdur Armannsson
ID: 37753362
Does it play on other macs? Could it be damaged?
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Author Comment

by:DonKwizote
ID: 37753434
Yes, it plays on other Macs.
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Expert Comment

by:pulantai
ID: 37753514
You may try open source media player such as VLC player.
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Author Comment

by:DonKwizote
ID: 37753918
I thought of that but as it plays on other Macs using Quicktime, I need to find out why.

Does anyone have any idea?
I'm sure it codecs I need to download but not sure which ones.
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LVL 2

Expert Comment

by:Lonbox
ID: 37754055
There have been issues with QT X playing .mov files

Since the introduction of Snow Leopard (QuickTime X) installs in the Applications folder and QuickTime Player 7.6.6 is moved to the Utilities folder.

If a user doesn't have QuickTime Player installed and they open a file in QuickTime X that it can't play (but may work in 7.6.6) they get a dialog window alert and the option to download Player 7.6.6.
Try opening the file with the previous version of QT ,

Alternatively
It may be a "missing codec". Since .mov files can contain dozens of different codecs you'll need to find out what you're missing.

Perian and Flip4Mac (both free) would be my first starting point.
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Author Comment

by:DonKwizote
ID: 37756238
Thanks, I will give Perian and Flip4Mac a try.
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Accepted Solution

by:
DonKwizote earned 0 total points
ID: 37920345
I installed Final Cut Pro that allows me to play .MOV files
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Author Closing Comment

by:DonKwizote
ID: 37936133
The solution I found was the most accurate
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