java pop up question for our custom site that uses java applets

Hello all,

I have an issue im not sure how to resolve. We have a custom site written for us that uses java applets and scripts. We have found that even though we are logged in successfully to the site at times some users get a pop up java screen prompting for user credentials such as username, password, and domain??

Can anyone tell me how to fix this and why its happening?
sbodnarAsked:
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for_yanCommented:
are you sure that you have this coming from Java applets  (running in your browser on your machine) or that comes form server side?
what deos this pop-up say?

You probably need to contact those who wrote this web site for you
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sbodnarAuthor Commented:
well its only some users desktops. I have attached a screen shot of the pop up for your review.
java-screen.jpg
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for_yanCommented:
look at this link wit similar problem:
in my mind not the solution but the next opinion (below the solution)
may make some sense, look at it:

http://stackoverflow.com/questions/6995436/applet-loading-authentication
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for_yanCommented:
In genarl go to
Control Panel > Java > Advanced tab > Java Plug-in > (uncheck) Enable the next generation.
and also to
Control Panel > Java > Advanced tab > Security > 
and allow more things there -and also allow caching password - so after one time it should not pop-up again
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sbodnarAuthor Commented:
When I uncheck the enable next generation plugin tab and relaunch IE it fails. The item needs to be checked off to work correctly.

Any other suggestions?
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for_yanCommented:
Go to

Control Panel > Java > Advanced tab > Security > 

and check - cache password and then chchek the box  remember my password
when it pops up firrst time
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sbodnarAuthor Commented:
do you know of any other way to completely disable this pop up?? I dont even wanna see it
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for_yanCommented:
taht one - Enable caching password is in

Control Panel > Java > Advanced tab > Security > General

and in

Control Panel > Java > Advanced tab > Security > Mixed

check
Disable verification
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for_yanCommented:
also

Control Panel > Java > Advanced tab > Java Console>
check  Show console

then we may see what it wrotes on console and
have osme more info when taht happens
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sbodnarAuthor Commented:
Java Plug-in 1.6.0_24
Using JRE version 1.6.0_24-b07 Java HotSpot(TM) Client VM
User home directory = C:\Users\user.domain

----------------------------------------------------
c:   clear console window
f:   finalize objects on finalization queue
g:   garbage collect
h:   display this help message
l:   dump classloader list
m:   print memory usage
o:   trigger logging
q:   hide console
r:   reload policy configuration
s:   dump system and deployment properties
t:   dump thread list
v:   dump thread stack
x:   clear classloader cache
0-5: set trace level to <n>
----------------------------------------------------

I edited the home directory path to not show my domain credentials
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gudii9Commented:
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sbodnarAuthor Commented:
it doesnt state a possible resolution?
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for_yanCommented:
did you try this:

Control Panel > Java > Advanced tab > Security > Mixed

check
Disable verification
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for_yanCommented:
also still try with caching - we'll see if it affects
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for_yanCommented:
this output from console - was at the moment when it popped up this window ?
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sbodnarAuthor Commented:
yes
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for_yanCommented:
that's bad - means there is no information.


so did you try those things in security ?
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sbodnarAuthor Commented:
any other suggestions anyone?
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girionisCommented:
Are you accessing the page from an IP/DNS or from localhost? If not from localhost try localhost (if on the same server) and tell us if this works.

You can also have a look here: http://oaklandsoftware.com/papers/ntlm.html if your applet uses NTLM.
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sbodnarAuthor Commented:
The way we have it setup up is we have a cache server of the intranet here. We access it through DNS at http://intranet.com

Once there we are logged in successfully but the java pop up which I have a screen shot of up above in one of my posts keeps popping up.

I do not know and scripting language to be honest wtih you and this site was written by someone else. So any help in this with a very "basic" explaination on how to address this is very helpful.
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girionisCommented:
If you have the applet on the same computer as the server and access the server by localhost does it happen? I guess you access it by a URL: http://intranet.com/index.html. If you do http://localhost/index.html does it work? It could be that the applet is properly authenticated only from the localhost.
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sbodnarAuthor Commented:
typing in localhost does nothing.
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girionisCommented:
Is it installed on localhost? When I say localhost I mean applet and server should be on the same machine.
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sbodnarAuthor Commented:
yes I believe it is
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girionisCommented:
Hmm.. weird. Does this happen on all browsers?
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sbodnarAuthor Commented:
Im not sure. We only use IE so that pretty much locks us in.
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girionisCommented:
Can you try it on ff or chrome? Just to weed out the possibility that it's a browser issue.
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sbodnarAuthor Commented:
i will and update you
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sbodnarAuthor Commented:
This was the fix to resolve the issue
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