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outlook prompting logon after password change

Posted on 2012-03-22
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Last Modified: 2012-04-11
after SOME users change their passwords, outlook 2010 keeps promting the logon box. They put password in and it keeps prompting. Even after a outlook profile rebuild its happening. Any ideas

server is ex2010
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Question by:DEFclub
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LVL 47

Expert Comment

by:apache09
ID: 37754554
Some users....

Are these laptop users?
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Author Comment

by:DEFclub
ID: 37754565
yes some users not all. The ones having the issues are on the network w/ laptops..
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Accepted Solution

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apache09 earned 2000 total points
ID: 37754677
Have seen similar issues before

Have the user connect laptop directly to networlk and log onto domain
OPen their outlook
Turn off cached Exchange mode

Go into Active Directory
Set their account to change password on next logon

Check to see if they have aromaing profile setup
If they do, turn it off for now.

Now have the user log off and back on
Have them change their password at the prompt
Then go into outlook

Do they still get prompted for password?
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Author Comment

by:DEFclub
ID: 37757675
did all you advised - still prompting for password
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Author Closing Comment

by:DEFclub
ID: 37833603
thxs
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