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Issue with sharing a whiteboard in Lync and certificate issue with webcon01

Posted on 2012-03-22
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Last Modified: 2012-04-16
Some of our users are having issues seeing someone's shared whiteboard.  It boots them out and they get the following in their uccapilog.   Ultimately imo I think it is due to when we go to webcon01.domain.org, it has a certificate error.  I believe this is due to the webcon01.domain.org name not being the SAN part of the certificate.    If we get a new certificate, how can we apply it to the webcon01.domain.org url?    

<reportError xmlns="http://schemas.microsoft.com/2006/09/sip/error-reporting"><error toUri="sip:matt.har@domain.org;gruu;opaque=app:conf:focus:id:YQ7BJK4C" callId="b7fc7ce43b00481192c01f1cc297e11d" fromTag="33dcf229c8" toTag="A1150080" requestType="" contentType="" responseCode="0"><diagHeader>54007;reason="The certificate presented by the Web Conferencing Server or Proxy could not be validated.";ClientType=Lync;Build=4.0.7577.4061;Branch=lcs_se_w14_main;ContentMCU="sip:Matt.Har@fakedomain.org;gruu;opaque=app:conf:data-conf:id:YQ7BJK4C";ConferenceUri="sip:matt.har@domain.org;gruu;opaque=app:conf:focus:id:YQ7BJK4C";ServerFQDN="webcon01.domain.org";ServerPort="443";ConnectionMethod="DataProxy";ServerIPAddress="10.130.6.155";ClientIPAddress="10.140.13.187";ConnectionType="Wired";InitializationFailedInfo="Exception while probing server: placeware::InvalidCertificateException: InitializeSecurityContext returned SEC_E_UNTRUSTED_ROOT (e:\lcssource\se\w14\main\dev\client\application\conversations\psom\kernel\sslsocket.cpp: placeware::SslSocket::connectInternal(), 548)"</diagHeader><progressReports/></error></reportError>
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Question by:PoorNonProfit
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Expert Comment

by:Dan Arseneau
ID: 37754446
Topology wizard takes care of most certificate SAN entries that are required based on the topology you built.  webcon01.domain.org needs to be in as a SAN entry if it is a Simple URL.
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Author Comment

by:PoorNonProfit
ID: 37754528
Well, looking at the server, I see multiple certificates (looks like someone might of got cert happy).  One of them has webcon01 as a SAN entry and another cert does not.   When I go to https://webcon01.domain.org and download the cert, it is pointing to the cert without the webcon01 SAN entry.    How can I get it to point to the correct cert.

Thanks
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Accepted Solution

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PoorNonProfit earned 0 total points
ID: 37832324
This issue has been resolved.  It was a certificate issue on the local computer.   I deleted it and added one from a working machine.  That fixed the issue.
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Author Closing Comment

by:PoorNonProfit
ID: 37850287
I am accepting my solution as it is the correct solution and no one else hinted towards a similar resolution.
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