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The default hardware protection key is not present.  1. Insert the key into either the printer port or the USB port on the server computer.   2. Restart the server  3. Log back into the system.”

Posted on 2012-03-22
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Last Modified: 2012-03-23
Getting an error message on GP. Looking for some assistance. Here's the error message, any ideas??

The default hardware protection key is not present.  1. Insert the key into either the printer port or the USB port on the server computer.   2. Restart the server  3. Log back into the system.”

"C:\Program Files (x86)\Microsoft Dynamics\GP2010\Dynamics.exe" Dynamics.set
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Question by:DerekJOlson
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Author Comment

by:DerekJOlson
ID: 37754669
Getting an error message on GP. Looking for some assistance. Here's the error message, any ideas??

The default hardware protection key is not present.  1. Insert the key into either the printer port or the USB port on the server computer.   2. Restart the server  3. Log back into the system.”

"C:\Program Files (x86)\Microsoft Dynamics\GP2010\Dynamics.exe" Dynamics.set
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Accepted Solution

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Steve Endow earned 2000 total points
ID: 37754865
Hi,

This is not a standard Dynamics GP message.

This is likely a message from a hardware-based license device, such as a HASP key, which enforces licensing using a USB key or parallel port key.

http://www.safenet-inc.com/software-monetization/sentinel-software-licensing-products/

Do you have any third party products or modules in use with GP?  I've never heard of one that uses a hardware license key, but that's my guess.

If this is a new GP workstation or server, check the GP server or other workstations for a physical key plugged into the back of the computer.

Thanks,

Steve Endow
Dynamics GP Certified Trainer
Dynamics GP Certified IT Professional
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Author Comment

by:DerekJOlson
ID: 37754922
Thanks for the prompt reply, I'll send this back to application support. doh. I'll let you know what they find out.
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Author Closing Comment

by:DerekJOlson
ID: 37757899
Thanks!!! You were right on track. Appreciate it. It ended up being a security system application that was loaded onto the system.
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