Solved

With a NEC DSX80 how can I change it that the IVR will pickup right away?

Posted on 2012-03-22
3
284 Views
Last Modified: 2012-04-09
I have a NEC DSX80.

How can I change it that the IVR will pickup right away?

Also where in the v2 software is the option to modify what the IVR choices are?


Thanks
0
Comment
Question by:strugglingalong
  • 2
3 Comments
 
LVL 17

Expert Comment

by:JRSCGI
ID: 37759396
I believe you are talking about the auto attendant features.
You would use immediate forwarding to get an assigned line or DID extension to ring promptly for pickup.
To change the menu choices, see the attached, starting about page 436.  Forms are in the back, too.
nec-dsx-software-manual.pdf
0
 

Author Comment

by:strugglingalong
ID: 37761836
Thank you, but I dont want it to wring directly for pick up, I want it to go directly to the auto attendent.
0
 
LVL 17

Accepted Solution

by:
JRSCGI earned 500 total points
ID: 37762211
Understood - you forward the extension to the pilot number for the voice mail and create an auto attendant in the VM programming for the exention number.  Then the calls will be "picked up" (answered) by the voice mail system and will play the auto attendant greeting message.  With the programming associated with the menu choices you control the subsequent processes.

Pickup was a poor choice of words, sorry.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Messaging apps are amazing tools with the power to do a lot of good, but the truth is the process of collaborating with coworkers requires relationships established through meaningful communication - the kind of communication that only happens face-…
This paper addresses the security of Sennheiser DECT Contact Center and Office (CC&O) headsets. It describes the DECT security chain comprised of “Pairing”, “Per Call Authentication” and “Encryption”, which are all part of the standard DECT protocol.
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now