Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Exchange 2003 - Outlook 2010 - OOF forward rule to internal address not working

Posted on 2012-03-23
5
Medium Priority
?
524 Views
Last Modified: 2012-05-01
I have a distribution group called enquiries which is mail enabled.
There is one user member of this group.

The user was out of the office and setup a rule to forward all emails sent to the distribution group to her supervisor.

However, this hasn't worked.
0
Comment
Question by:antonioking
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 16

Expert Comment

by:The_Kirschi
ID: 37756498
Can you be a little more specific on how exactly the forwarding/OOF was configured?
0
 

Author Comment

by:antonioking
ID: 37764802
OOF was set in Outlook 2010.
Forwarding was also set under the OOF options.
0
 
LVL 16

Expert Comment

by:The_Kirschi
ID: 37765081
Did you verify that the rule in the Automatic Reply Rules windows was actually checked? Maybe the rule was there but unchecked (see screenshot attached). Do you know whether the OOF message was sent at all and "Send automatic replies" option was actually selected? Another possiblity could be that the forwarding did work but mails went into a subfolder or junk mail folder of the supervisor. How did you check that the forwarding did not work? Did you check message tracking?
OOF.png
0
 

Author Comment

by:antonioking
ID: 37765116
Hi,

Recipients receive the oof message and the rule is definately checked.
I checked it didn't work, by emailing the user and checking whether the supervisor received it.
0
 
LVL 16

Accepted Solution

by:
The_Kirschi earned 2000 total points
ID: 37765181
Hi, I browsed the web a little bit and found that that indeed seems to be an issue with OOF and forwarding from distribution groups. Although I found this one - http://social.technet.microsoft.com/Forums/en-US/outlook/thread/a79f1107-e904-4a48-8801-673455fe9dd9/ - most say that it does not work and you must instead activate a "normal" rule under "Rules & Alerts" to forward mail from distribution group during OOF. At least it would be a workaround.
0

Featured Post

Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
Check out this step-by-step guide for using the newly updated Experts Exchange mobile app—released on May 30.
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question