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MS DTC fails on 2003 exchange cluster

Posted on 2012-03-23
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Last Modified: 2012-06-21
I am trying to readd a node to an Exchange 2003 cluster. After adding the node, I try to install Exchange 2003. When I try to install Exchange, I get a message saying that it can't install Exchange System Administration since MS DTC is not running in the cluster. So, I try to create the resource, add its dependencies, bring it online, and it fails. I tried to add it through the command line, and I see when I add the Quorum as a dependency, I get this message:
C:\Documents and Settings\m>cluster clustername res "MSDTC Res
ource" /ADDDEP:"Quorum_Q"


System error 1722 has occurred (0x000006ba).
The RPC server is unavailable.


I verified the RPC server is running on both servers. I have the following messages in event viewer (please see attached)
Any advice would be appreciated.
Event-ID-4389.txt
Event-ID-1069.txt
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Question by:TomWaddle
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Expert Comment

by:TheGeezer2010
ID: 37756542
Are you configuring it in its own resource group ? :-

http://support.microsoft.com/kb/301600
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Author Comment

by:TomWaddle
ID: 37756568
No. It's with the other resources. FYI, this is how it ran prior to evicting the node. Also, that KB has the following entry for Exchange:

if you have a light-use DTC scenario such as a cluster dedicated to Exchange Server, proceed and use the Cluster group. On dedicated Exchange Server clusters, the MS DTC resource should be placed in the default cluster group.
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Expert Comment

by:TheGeezer2010
ID: 37756577
Is it a problem for you to configure in separate RG ? If it installs and works then it is work round. I personally have always configured in separate RG.
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Author Comment

by:TomWaddle
ID: 37756846
It isn't a problem; I was just trying to set it up the same way it was before.
When I get to this part, I'm not sure what to enter:
In TCP/IP Address Parameters, select the public network, type the unique static IP address for MS DTC, and then click Next.
I'm guessing I need to request a static IP for this?
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Expert Comment

by:TheGeezer2010
ID: 37757066
Yes you will need a static IP, since it doesn't actually do much there is no need to register in DNS.
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Author Comment

by:TomWaddle
ID: 37760021
I'm in the process of following the KB and I'm at:
Create a "Physical disk" resource.

Note You may already have a physical disk resource created. If so, you will have to move this physical disk resource into the MS DTC group and go to the next step.

I have a physical disk for the quorum, Exchange_data, and Exchange_logs. Do I need to move all physical disks to the MSDTC group or just the quorum?
What will happen if I move these items to this group while they are online?
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Expert Comment

by:TheGeezer2010
ID: 37763072
I think this is referring to s SEPARATE physical disk resource - eg a small LUN which you can allocate to the MSDTC resource ? If you are using the same resource then you are back at square one.

Do you want to use a separete disk resource for the MSDTC as I usually do, or do you want us to try to troubleshoot your original issue ?

I would also recommend you download and install the Cluster Diagnortics Tool, as this can give you a very easy way to troubleshoot cluster issues :-

http://technet.microsoft.com/en-us/library/cc780572%28v=ws.10%29.aspx
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Author Comment

by:TomWaddle
ID: 37763544
I found the problem; however, I'm unable to reference the fix until I get back to work.
What I can say is there is a registry entry for the cluster that indicates whether MS DTC is running in a clustered state or not. If the value is anything other than 1, then MS DTC won't run. I changed the value to 1 for both nodes, started MS DTC on the active node, and it is now running. I was also able to run this resource with all the other resources in the cluster. I'll post the link when I return to work.
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Expert Comment

by:TheGeezer2010
ID: 37763577
Well done - glad you found fix !!
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Accepted Solution

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TomWaddle earned 0 total points
ID: 37769943
Here's the KB that helped me fix my issue:
http://support.microsoft.com/kb/290637
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Expert Comment

by:TheGeezer2010
ID: 37769962
Nice one - so you are running Windows 2000 Server ?
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Author Comment

by:TomWaddle
ID: 37770019
Server 2003
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Expert Comment

by:TheGeezer2010
ID: 37770072
That is strange since the article applies to products no longer supported ?
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Author Comment

by:TomWaddle
ID: 37770195
It's referring to Microsoft COM+ 1.0
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Expert Comment

by:TheGeezer2010
ID: 37770275
Ah - thanks for clearing that up !
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Author Closing Comment

by:TomWaddle
ID: 37790558
This solution was able to get my cluster up and running.
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