Solved

Outlook 2010 - Shared mailbox showing folders that have not been shared!

Posted on 2012-03-23
5
1,382 Views
Last Modified: 2012-07-08
Outlook 2010
Exchange 2010
Windows 7

I have to have access to a number of user's mailbox folders (Inbox, Sent and Deleted).

I was achieving this, through Exchange Manager, by giving myself 'Full Access Permissions' on the various accounts and thus 'Auto-Mapping' their mailboxes to mine.

However, this meant that when those users' mailbox were added to my Outlook it brought in 'EVERY' folder in their mailbox (i.e. everything below mailbox - username). This meant that booting up and opening Outlook each morning was taking longer a longer as Outlook had to 'update' all the mailboxes and their folders!

So I removed the 'Full Access Permission' in Exchange Manager and got each user to 'Share' only those folders I needed access to (Inbox, Sent Items & Deleted).

They did this by:

Right-click on [mailbox - usersname]
Change sharing permissions
Added me to the list
Ticked the [folder visible]

Then for each folder to be shared:

Right-click on the folder
Change sharing permissions
Added me to the list
Permission level = [reviewer]

Then in my Outlook 2010

File => Info => Account Settings => E-mail => Change => More settings => Advanced

and added each user (10 in total)

Here is the issue:

4 of the users just show the 3 shared folders requested
6 of the users show their complete mailbox - every folder!

I have double checked with the 6 users that i have NO sharing permissions set for any other folders apart from the 3 expected!

What is going wrong here?

Thanks for your time and attention

Neil
0
Comment
Question by:NELMO
  • 3
5 Comments
 
LVL 3

Expert Comment

by:jrlingam
ID: 37756861
Please check whether your name is added in the delegates list for the 6 mailoboxes. Because delegate permissions have higher precedence than sharing.

Tools --> Options --> Delegates.

PLease cross-check once again whether you have removed the full access permissions for the remaining six users. If yes, please ask them to remove and re-add the sharing once again.
This might work.

Kindly update.
0
 

Author Comment

by:NELMO
ID: 37757087
Thanks for the reply jrlingam

I am not set as a delegate for any of the users.
As a test on one user I have just set [mailbox-username] as visible but removed ALL permissions from other folders - I still get to see the folders + the mail inside.

I have no permission to these folders
I notice the twin blue arrow icons on the folders suggesting sharing. But the user has no sharing setting in place to me, in Outlook or Exchange?

This shows Chris's 3 folders displaying correctly with Clive's showing all folders. Both users were set up in exactly the same way!

Chris i show it should look
Thanks again

Neil
0
 

Accepted Solution

by:
NELMO earned 0 total points
ID: 38025998
I have tried removing the outlook profile and then recreating it, but this did not solve the problem.

However, every 12-18 months we like to do a full format/reinstall of user computers. Some of those having the problem above were included and after the reinstall everything is working fine.

All problem accounts are now working correctly.

Unsure as to why a format rather than a recreation of the outlook profile solved the problem, but solved it is.

This issue can now be closed.

Thanks for your time.
0
 

Author Closing Comment

by:NELMO
ID: 38164000
Solved myself
0

Featured Post

Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Large Outlook files lead to various unwanted errors and corruption issues. Furthermore, large outlook files can also make Outlook take longer to start-up, search, navigate, and shut-down. So, In this article, i will discuss a method to make your Out…
In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question