ESET Smart Security 5

Posted on 2012-03-23
Last Modified: 2012-06-21
I have been using eSet for probably 5 years with no problems.  Back in October, I decided to upgrade to  When I did this, I shut down outlook and all other programs.  I rebooted and upgraded to

A few months later, I decided to upgrade to (I went thru the same thing as before - quit all programs and reboot).  When I did this, eSet stopped scanning my messages for spam and viruses / malware.  Well, it would catch maybe 1% of my spam instead of 95% of it.  

The emails with a malware / virus are not being moved to the Infected Folders.  However, when I click on that email, it moves it over. Before this upgrade, I would not need to do anything  If I click on a Spam email, nothing happens.  

I have been on the phone with eSet and they want me to downgrade to version 4.  They also told me that on Version 5, all software updates are automatic, which I told them that was not true.  I remember downloading the version and installing it.  I also remember downloading the version.  

I do have the install program for but when I try to install it, it installs the latest release.  

I am running Windows 7 Ultimate and MS Office 2010 Professional.  

They also had me to downgrade a pre-release, but this did not help.  So I removed that and went back to

Also, when I updated to, the program stopped adding:
__________ Information from ESET Smart Security, version of virus signature database 5933 (20110307) __________

The message was checked by ESET Smart Security.

to all incoming and outgoing messages.  ESET says everything is set up properly but nothing is working the way it should.  I am able to block websites but it makes me wonder what else is not being checked.

Has anyone else ran into this issue?
Question by:coreybryant
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LVL 26

Accepted Solution

Thomas Zucker-Scharff earned 500 total points
ID: 37757096
I was running the latest version of eset ss5 until recently. I did have the email Function turned off. I did not run into the problem you have put forward. The only reason I changed was because I was changing all machines over to gfi vipre.
LVL 29

Author Comment

ID: 37757217
Hm, I might do that.  I have one domain that gets a lot of emails daily (I know I could just remove that which I probably will do).

Does GFI catch most of the spam and is it pretty well integrated into Outlook 2010?

I have rescanned all the emails with eSet and nothing happens.  I have almost 5,000 emails in one folder.  I will admit, it has caught 5 since I posted this.  

I did work with some GFI products a long time ago and recommended them to my partner for monitoring their servers

eSet third tier opens at 9:00 and depending on what they say, I probably will switch.  

My fear is that if eSet is not catching the spam / malware / viruses in my email, what else might it be missing.
LVL 26

Expert Comment

by:Thomas Zucker-Scharff
ID: 37757261
I hear that.  Vipre is well integrated into just about everything.  I am no expert on GFI products or Vipre in particular, but it has been quite a boon.  I do like the ESET admin console better, but the way vipre integrates into the os is cleaner.  

Note that you will need to completely uninstall ESET before installing Vipre.  This is do to the fact that ESET SS5 seems to hook fairly deeply into the OS to the extent that if Vipre does it's normal rip procedure (which works with nearly everything else) your machines will lose their network connectivity.  I was on the phone with GFI support for some time to resolve this.  The only resolution was to use the uninstall link on the machine where eset is installed and then have vipre push the client to the machine.  You could do this using a GPO which forces the uninstall on login.
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LVL 29

Author Comment

ID: 37757799
Thanks!  I have an utility from eSet that completely wipes it out.  I need to boot the computer into safe mode for that.

I will install eSet Smart Security 4 to see if that helps.  The rep said this would help to prove if it is a bug or not.  

I'll get that going while I run an errand and then see what happens.  Chances are I will just get a refund and go with GFI if they cannot give me a definite answer.

It is a bit moronic that I cannot install (I have that install program) but when it runs, it downloads the more "up-to-date" version.
LVL 29

Author Comment

ID: 37758342
Well downgrading seems to have at least worked.  It has marked almost 1300 spam emails and 150 Infected Items.
LVL 26

Expert Comment

by:Thomas Zucker-Scharff
ID: 37758361
Sounds like you have a temporary fix. Can the support people make sure it's permanent?
LVL 29

Author Comment

ID: 37758633
Well, I cancelled the account.  At first they did not want to refund my money (I ordered it on 20 Feb).  Fortunately though, they saw that I had opened my job ticket the very next day and they are going to refund my money and I am going to switch to GFI

I still have a lot of spam which I am hoping GFI will take care of.  I was with them for 5 years and I hated to change but with them not taking responsibility for the bug, I saw no reason to stay with them

Thanks again for the suggestion to GFI!
LVL 26

Expert Comment

by:Thomas Zucker-Scharff
ID: 37758667
Good luck - keep us posted!

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