I have been using eSet for probably 5 years with no problems. Back in October, I decided to upgrade to 22.214.171.124. When I did this, I shut down outlook and all other programs. I rebooted and upgraded to 126.96.36.199.
A few months later, I decided to upgrade to 188.8.131.52 (I went thru the same thing as before - quit all programs and reboot). When I did this, eSet stopped scanning my messages for spam and viruses / malware. Well, it would catch maybe 1% of my spam instead of 95% of it.
The emails with a malware / virus are not being moved to the Infected Folders. However, when I click on that email, it moves it over. Before this upgrade, I would not need to do anything If I click on a Spam email, nothing happens.
I have been on the phone with eSet and they want me to downgrade to version 4. They also told me that on Version 5, all software updates are automatic, which I told them that was not true. I remember downloading the 184.108.40.206 version and installing it. I also remember downloading the 220.127.116.11 version.
I do have the install program for 18.104.22.168 but when I try to install it, it installs the latest release.
I am running Windows 7 Ultimate and MS Office 2010 Professional.
They also had me to downgrade a pre-release, but this did not help. So I removed that and went back to 22.214.171.124
Also, when I updated to 126.96.36.199, the program stopped adding:
__________ Information from ESET Smart Security, version of virus signature database 5933 (20110307) __________
The message was checked by ESET Smart Security.
to all incoming and outgoing messages. ESET says everything is set up properly but nothing is working the way it should. I am able to block websites but it makes me wonder what else is not being checked.
Has anyone else ran into this issue?