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Printing problems PCL5 , PCL6

Posted on 2012-03-23
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Last Modified: 2012-03-29
Hello,

I have some printing issues at one of my clients. They have all win 7 64 bit machines.
Server sbs2003 x86. Printer drivers are installed localy on computers. Printer ricoh aficio mp c2500
When I install the PLC5 printer driver they have problems with flickering screens in excel 2010. Very strange. When i change the driver to a PCL6 driver the problems are gone but they cant print in colour anymore.

Does anybody had this problem before ?

Thx
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Question by:techneitsolutions
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by:CincyItSolutions
ID: 37763931
Sometimes Microsoft will "over-ride" what you have your print queue set up to print. Try looking at the page setup options in excel (page layout > page setup > click the small arrow in the bottow right hand corner of the page setup tab). Under the page tab, and then options to make sure color is selected. If it is not, change the setting here and save the change when prompted.
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David_Ingledew earned 500 total points
ID: 37765040
Check the firmware on the copier?
When you say they can't print in colour is that at driver level, or if they do select colour it only prints in B/W?

Also, are you using the specific 2500 driver, or trying the universal driver?
http://support.ricoh.com/bb/html/dr_ut_e/rc2/model/p_i/p_ien.htm
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