Crystal Reports in stopped working

Posted on 2012-03-23
Last Modified: 2012-03-23
I have several CR reports set up using VS 2010 and CR 2010 for VS. They were working perfectly yesterday. Now all of them are giving me this error:

Unsupported Operation. A document processed by the JRC engine cannot be
opened in the C++ stack.

An unhandled exception occurred during the execution of the current web
request. Please review the stack trace for more information about the error and
where it originated in the code.

Exception Details:
System.Runtime.InteropServices.COMException: Unsupported Operation. A
document processed by the JRC engine cannot be opened in the C++ stack.

Line 48:     private void SetDBLogonForReport(ConnectionInfo connectionInfo)
Line 49:     {
Line 50:         TableLogOnInfos tableLogOnInfos = crystalReportViewer.LogOnInfo;
Line 51:         foreach (TableLogOnInfo tableLogOnInfo in tableLogOnInfos)
Line 52:         {

This is the code that I'm using that was working perfectly.

string reportPath = ("~/customreports/AP_TRANS_GL_POSTINGS2.rpt");
ConnectionInfo connectionInfo = new ConnectionInfo();
     connectionInfo.ServerName = "sdwinsql03v";
     connectionInfo.DatabaseName = "fin_prod";
     connectionInfo.UserID = "xxx";
     connectionInfo.Password = "xxx";
     crystalReportViewer.ReportSource = reportPath;

private void Page_Init(object sender, EventArgs e)

private void SetDBLogonForReport(ConnectionInfo connectionInfo)

         TableLogOnInfos tableLogOnInfos = crystalReportViewer.LogOnInfo;
        foreach (TableLogOnInfo tableLogOnInfo in tableLogOnInfos)
            tableLogOnInfo.ConnectionInfo = connectionInfo;

What would cause them to quit working?
Question by:Hers2keep
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 4
LVL 19

Expert Comment

ID: 37757928
What has changed since yesterday, have you changed the reports ? has someting on t database changed ?

I would check your database connection and user account to make sure it is still able to connect
LVL 100

Expert Comment

ID: 37757930
WHat changed overnight on the system?


Author Comment

ID: 37757931
I have narrowed it down to the path to the reports, however, nothing has changed since yesterday other than the authentication method on the IIS server. If I move the report into the website, it pulls up just fine. But, I can't do that as a permanent solution. I need help figuring out why the path isn't working. It's configured as a Virtual Directory in IIS pointing to the other server where the report files are actually located.
Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.


Author Comment

ID: 37757942
Only the authentication method on IIS 7.5. It was set to Anonymous, but then I wasn't able to get the logged in user's name and that's required on many reports. So I changed the authentication to Windows and Digest, which is now working correctly. I even removed the virtual directory and re-added it, but it's still not working.
LVL 19

Expert Comment

ID: 37757954
How have you changed the authentication method ? sounds like the user account running the application doesn't have permissions to the new report location.

Author Comment

ID: 37757966
Ok I am NOT a server engineer and am really flying blind here with the help of Google and Experts-Exchange. Someone in the IIS group helped me get the authentication working. I changed from Anonymous Authentication to Digest Authentication Enabled (no realm entered) and Windows Authentication, Extended Protection=Accept, Enable Kernel-mode authentication=False, Providers=NTLM, Negotiate (in that order). As far as the user account running the application, where do I find that?
LVL 19

Accepted Solution

GJParker earned 500 total points
ID: 37758083
I'm not an IIS expert but I think this will be the user account set in the applications  Application Pool, you can check and change this using the link below.

You might get better help by posting this in the IIS forum as this isn't really a crystal issue.

Author Comment

ID: 37758103
When I first posted it, I didn't know what the problem was. But now that I know that is the problem, I could repost it in IIS if the above link doesn't get me where I need to be.

Author Closing Comment

ID: 37758115
That was the problem. Once I changed the ApplicationPool identity to the user I'd given read/write access to the reports folder, it started working again. Thanks!
LVL 19

Expert Comment

ID: 37758135
Glad you got it working.

Just a note, if you;re going to be running multiple applications on this server you might want to create new ApplicationPools for each individual application.

Author Comment

ID: 37758151
There are separate app pools so far. Right now all that's running is one web app and Sharepoint 2010 Foundation and they do have separate app pools. Geesh, talk about a crash course in server engineering! This has been nuts, but I've learned a lot for sure!

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Crystal Reports: 5 Tests for Top Performance It is complete, your masterpiece report.  Not only does it meet your customer’s expectations, it blows them out the water, all they want is beautifully summarised and displayed in a myriad of ways. …
There have always been a lot of questions related to when Crystal Reports evaluates report components (such as formulas, summaries, cross-tabs, charts, to name a few examples). Crystal Reports uses a two-pass reporting process to provide greater …
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …
Attackers love to prey on accounts that have privileges. Reducing privileged accounts and protecting privileged accounts therefore is paramount. Users, groups, and service accounts need to be protected to help protect the entire Active Directory …
Suggested Courses

739 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question