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xen app hosted client - can not uninstall - repair - or reinstall

Posted on 2012-03-23
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Last Modified: 2012-03-23
I need help.  I cannot remove/repair/reinstall citrix client xenapphosted_11.0.150 in a couple window 7_x64 boxes.

We have been using this client for quite some time without issue with use with a few old presentaion servers.  While testing a XenApp Fundamentals 6 server I installed Citrix Receiver 13.1.0.89 on a couple machines (that already had xenapphosted client installed) to help test the new fundamentals box.  Installing the receiver seems to have broken the xenapphosted client.  I uninstalled the receiver with out issue, but the xenapphosted client will not uninstall.

I have searched online, and found various how to's (mostly from citrx) on how to manually remove the xenappclient.  None have worked so far.  

Does anyone have any knowledge on how I can manually remove all traces of xenapphosted client, so I can reinstall it again?  Or have any advice on what I should do so I can reinstall the xenapphosted client to make it funcional again?

On one machine, I followed citrix's instructions to delete many dir's & files on the pc, removed many reg key, but no luck.  I do not see the client listed in the add/remove programs area anymore, but when I try to install the xenapphosted client now I receive a error "The installation ended prematurely because of an error".

This was also the error I would see when I originally tried to uninstall the program from the add/remove programs.

Checking the event log after this error reveals 2 entries.

Log Name:      Application
Source:        MsiInstaller
Date:          3/23/2012 8:54:47 AM
Event ID:      1035
Task Category: None
Level:         Information
Keywords:      Classic
User:          LCL\administrator
Computer:      roseville035.LCL.local
Description:
Windows Installer reconfigured the product. Product Name: Citrix XenApp Plugin for Hosted Apps. Product Version: 11.0.150.5357. Product Language: 1033. Manufacturer: Citrix Systems, Inc.. Reconfiguration success or error status: 1603.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MsiInstaller" />
    <EventID Qualifiers="0">1035</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-03-23T15:54:47.000000000Z" />
    <EventRecordID>9443</EventRecordID>
    <Channel>Application</Channel>
    <Computer>roseville035.LCL.local</Computer>
    <Security UserID="S-1-5-21-2894409614-133777507-268611223-500" />
  </System>
  <EventData>
    <Data>Citrix XenApp Plugin for Hosted Apps</Data>
    <Data>11.0.150.5357</Data>
    <Data>1033</Data>
    <Data>1603</Data>
    <Data>Citrix Systems, Inc.</Data>
    <Data>(NULL)</Data>
    <Data>
    </Data>
    <Binary>7B43314343463245392D343835312D343738332D383037362D4439433346374444443438377D3030303035633933643631393264663864313435343536366466653865323163626130363030303030393034</Binary>
  </EventData>
</Event>

and


Log Name:      Application
Source:        MsiInstaller
Date:          3/23/2012 8:54:47 AM
Event ID:      11729
Task Category: None
Level:         Information
Keywords:      Classic
User:          LCL\administrator
Computer:      roseville035.LCL.local
Description:
Product: Citrix XenApp Plugin for Hosted Apps -- Configuration failed.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MsiInstaller" />
    <EventID Qualifiers="0">11729</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-03-23T15:54:47.000000000Z" />
    <EventRecordID>9442</EventRecordID>
    <Channel>Application</Channel>
    <Computer>roseville035.LCL.local</Computer>
    <Security UserID="S-1-5-21-2894409614-133777507-268611223-500" />
  </System>
  <EventData>
    <Data>Product: Citrix XenApp Plugin for Hosted Apps -- Configuration failed.</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>
    </Data>
    <Binary>7B43314343463245392D343835312D343738332D383037362D4439433346374444443438377D</Binary>
  </EventData>
</Event>

Help me Obi-Wan Kenobi, you are my only hope.....

Any thoughts on this would be great!

Thanks!

Bob
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Question by:BobD1134
1 Comment
 

Accepted Solution

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BobD1134 earned 0 total points
ID: 37758268
I was able to get this working with help from a piece of software called Revo Uninstaller Pro. I downloaded this (30 day trial), installed it, and tried to uninstall the xenapphosted client.

IT WORKED!!!

I was able to then reinstall the xenapphosted. One snag was I need to add a reg key to remove a client lock down issue, but I had seen this before & my notes helped me past this.

The Revo worked so I purchased 3 licenses for the software in great thanks to them.

Thanks!

Bob
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