Access is Denied - Archiving Outlook 2010

Posted on 2012-03-23
Medium Priority
Last Modified: 2012-04-01

I have a user who is receiving the following messages when archiving either manually or through auto-archive:

Error while archiving folder "Sent Items" in store "<Users E-mail account>". Access is denied. Verify the disk is not full or write-protected and that the file is not being used.

The above error is repeated for each folder in Outlook (Inbox, All sub-folders of Inbox etc...)

I've checked permissions on both the .ost file (Running in cached exchange mode) and the .pst file that is being used to archive to and the user account has full access to both.

Any ideas before I just try and rebuild a new Outlook profile for the user?

Question by:Cryptoparrot
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LVL 12

Expert Comment

by:Imtiaz Hasham
ID: 37758100
sorry, just to confirm, this is on the online archive and not on a PST, correct?
LVL 16

Expert Comment

by:Raymond Peng
ID: 37758564
Is the PST file local or on the network?  Can you confirm no one else is accessing the PST file?
Is the file set to read only?

Author Comment

ID: 37759148
Thanks for the responses:

The user is accessing MS Outlook through a Remote Desktop Services server that's hosted and based outside our offices in a DC. He recently created an archive .pst file with the intention of adding to this file with subsequent archives through either auto archive or manual archive.

Now whenever he tries to run an archive to add to that .pst file he gets the errors returned as per the first post. The.pst file is stored in his user profile in his documents all within the local drive on the RDS server - so we can consider it to be local I suppose. Nobody else has access to the .pst file and his user profile has full control (and ownership) over the .pst file so there shouldn't be any problems with the permissions as far as I can see.
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Accepted Solution

Cryptoparrot earned 0 total points
ID: 37772375
Just an update on this -

I got chance to logon with the affected users profile and had a poke around their Outlook. It seemed whenever one of the .pst archives was opened then Outlook would display a message similar to "Outlook is checking data file integrity" on the bottom toolbar.

I assumed this was causing the problem and used scanpst to rebuild a new .pst file and since then the problem has gone.
LVL 16

Expert Comment

by:Raymond Peng
ID: 37772416
ah - yea once you get that message Outlook is checking data file integrity" , it helps pinpoint the prob =D glad it's working out.

Author Comment

ID: 37773168
Yep, I only managed to get some hands on time with the profile today so that's the first I'd seen of it, otherwise I would have mentioned it in my opening post. Guess it was an impossible task without that message! - thanks for the help anyway.

Author Closing Comment

ID: 37792805
Couldn't provide the neccesary information to solve the problem until after I'd posted the question, once I had seen the error message the solution was quite simple.

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