Solved

Unable to respond to email

Posted on 2012-03-23
5
406 Views
Last Modified: 2012-06-27
On our SBS 2003 server I have set up a 2nd domain for email delivery.

Only a few people in the organization need both the original email (@domain1) and the new email (@domain2) addresses.

I have verified that sending and receiving email from external sources to these addresses works correctly.

For those employees that only need the new address (@domain2), I simply added the new address to the "E-Mail Addresses" tab in ADUC and made it their primary SMTP account. Now, when they send email from Outlook, it uses the @domain2 domain by default. Great!

The only problem I have now is that when these people send emails to recipients in the other domain (to @domain1) users, they receive the email. But if someone from @domain1 tries to email a user @domain2, the recipient never receives the email.

It hasn't been long enough to receive an NDR, so I'm not sure what the error will be exactly. Any idea what's going on?

The Exchange queue shows the test messages in the Local Delivery queue...just waiting.
0
Comment
Question by:DVation191
  • 3
  • 2
5 Comments
 
LVL 12

Accepted Solution

by:
DLeaver earned 500 total points
Comment Utility
Just to confirm as you don't state it - have you added the relevent recipient policy in Exchange?
0
 
LVL 20

Author Comment

by:DVation191
Comment Utility
I have @domain2.com listed in the "E-Mail Addresses" tab of the Default Policy. I believe I have this set correctly since external email is delivered properly.
0
 
LVL 12

Assisted Solution

by:DLeaver
DLeaver earned 500 total points
Comment Utility
Both domains that are being accepted into the Exchange should have a recipient policy, but I was just trying to establish whether one existed

Can run a message tracking on the Exchange 2003 box to trace an email sent from domain 1 user to a domain 2 user and let us know what output you get

Thanks
0
 
LVL 20

Author Comment

by:DVation191
Comment Utility
Thanks for the input DLeaver. I have no idea what happened, but over the weekend, we're suddenly able to send mail to this domain now. Sometimes these delays are a mystery to me in Exchange - but it works!
0
 
LVL 12

Expert Comment

by:DLeaver
Comment Utility
No worries, thanks for the points
0

Featured Post

Why spend so long doing email signature updates?

Do you spend loads of your time carrying out email signature updates? Not very interesting are they? Don’t let signature updates get you down. Let Exclaimer Cloud - Signatures for Office 365 make managing email signatures a breeze.

Join & Write a Comment

Sometimes Outlook might have problems sending a message. There may be various causes- corrupted PST, AV scanner etc. The message, instead of going to the Sent Items folder, sits in the Outbox indefinitely. To remove it you can use a free tool cal…
Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

7 Experts available now in Live!

Get 1:1 Help Now