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New network printers not recognized in Adobe Acrobat X

Posted on 2012-03-23
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Last Modified: 2012-06-27
I recently installed two new printers on the network. On a Windows 7 PC, Microsoft Office apps and all other applications recognizes them when going to Print.

However, Adobe Acrobat X is still showing the old network printers when going to File > Print. Very strange but I would like to know what to look for? I do not have the Adobe Acrobat license key so I would not want to uninstall it if need be.
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Question by:XAnalyzer
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Author Comment

by:XAnalyzer
ID: 37758456
As a matter of fact I can't remove or add the new network printers as Default - Get the error "Operation could not be completed error 0x0000709). Double check the printer name and make sure that the printer is conected to the network."
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Expert Comment

by:gfunny
ID: 37758924
first of all acrobat x is a free download. If you cant remove the printers .. check to make sure the print spooler is still running. You might want to restart the print spooler, remove the printers from the local machine, re-add them manually "\\server name\printer name" or "\\ip address\printer name" you might need to share them before doing this.

let me know how this works for you
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Author Comment

by:XAnalyzer
ID: 37759140
first of all, acrobat x is NOT a free download. I think you are confusing this with adobe reader x. second, I do not see the old printers listed any more so it's hard to remove something that is not there.

thanks but this didn't help :(
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Accepted Solution

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masnrock earned 500 total points
ID: 37760988
You can try restarting the print spooler service, or just rebooting the computer entirely. Assuming that does not work, it could be an issue involving DNS... what system are you using for DNS resolution on your network? And are you using a print server or IP printing?

Assuming you're using a print server, this MS article could be the cure for your ails:
http://support.microsoft.com/kb/2546625
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