Solved

Dell Desktop Stuck On ATA AHCI BIOS Screen

Posted on 2012-03-24
5
1,003 Views
Last Modified: 2016-11-23
We have had a Dell XPS 210 for several years now with only a few issues.  

The front USB ports failed and so did the DVD drive.  But it worked and performed well.

We are now ready to use it for a new purpose so we reinstalled Windows 7 Professional (via USB DVD drive) and now it will not get passed the Serial ATA AHCI BIOS screen (right after the Dell logo screen).  We can't even access the BIOS.

All it says it "Controller Bus #00, Device #1F, Function #2: 02 Ports, 02 Devices."

We have left it all night and it just stays there with a flashing cursor on the screen.

Any thoughts before I go on a Google search / scavenger hunt?
0
Comment
Question by:gta2011
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
5 Comments
 
LVL 29

Expert Comment

by:masnrock
ID: 37760508
There are a few possibilities....

One of them would be try changing the BIOS battery. But I would also try testing each piece of hardware to make sure it works properly (namely the hard drive). Did you already disconnect or remove the DVD drive to be sure that it would be interfere with anything since you already know that it failed?
0
 
LVL 39

Expert Comment

by:Aaron Tomosky
ID: 37760899
Unplug the fail DVD drive and the front USB connections. Anything "failed" can lock up the system.
0
 
LVL 92

Expert Comment

by:nobus
ID: 37762268
use the minimum setup for troubleshooting, as described in this guide  :
http://www.experts-exchange.com/Hardware/Components/Motherboards/A_1945.html                  (Short-overview-of-how-to-troubleshoot-bad-hardware-when-a-pc-does-not-post)

in case the disk shows problems - this helps also :
http://www.experts-exchange.com/Storage/Hard_Drives/A_3000-The-bad-hard-disk-problem.html

btw -  why not replace the DVD drive?  you have one for 20$
0
 
LVL 69

Accepted Solution

by:
Callandor earned 500 total points
ID: 37765646
Installing Win7 should not cause the BIOS lockup that you see.  I think the hard drive has failed and you should try a different one.
0
 
LVL 92

Expert Comment

by:nobus
ID: 37766282
how are things going?
0

Featured Post

Comparison of Amazon Drive, Google Drive, OneDrive

What is Best for Backup: Amazon Drive, Google Drive or MS OneDrive? In this free whitepaper we look at their performance, pricing, and platform availability to help you decide which cloud drive is right for your situation. Download and read the results of our testing for free!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
As cyber crime continues to grow in both numbers and sophistication, a troubling trend of optimization has emerged over the last year.
This video teaches viewers how to encrypt an external drive that requires a password to read and edit the drive. All tasks are done in Disk Utility. Plug in the external drive you wish to encrypt: Make sure all previous data on the drive has been …
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question