Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

iPhone -> Outlook Contact Sync On PC

Posted on 2012-03-24
2
Medium Priority
?
769 Views
Last Modified: 2012-03-25
Hello,

We have an Exchange Server 2003 and a user who has an iPhone.  When AT&T transferred her contacts to her new iPhone, they did not link it to her Exchange account, causing all contacts she imported & all contacts she entered to be stored locally on the iPhone, and only on the iPhone.

When I realized this happened, I attempted to extract the messages from the iPhone, merge them with her Exchange contacts, and get everything working in order and syncing.

This user has many instances where she stores two mobile phone numbers for a contact.  She also stores some "odd" phone numbers using custom iPhone contact labels.

When I extracted all of the messages, I used iTunes sync to a new Outlook 2010 profile via direct cable sync.  What I didn't realize at the time, when the iPhone syncs without Outlook this way, it does odd things when Outlook doesn't have phone number fields for particular pieces of data.  For instance, all of the 2nd mobile numbers are simply gone.  Some oddly labeled phone numbers have been assigned random phone fields in Outlook (such as Pager).

I have an original backup of the phone before I attempted any syncing, so I can get the information back, but am unsure if there is even a way to straighten this out.  The user has over 2000 contacts.  Is there anyway to improve the syncing with our Exchange (Outlook), so these data fields are not being lost?  

If I go into Outlook and tell it to display "all phone fields" or "all contact fields", the data is still missing.  

Any thoughts?
Thanks
0
Comment
Question by:compsol1993
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 26

Accepted Solution

by:
akahan earned 2000 total points
ID: 37761853
You're not going to be able to systematically transfer all the data in the iPhone contacts to Outlook.  Outlook has certain fields and if the iPhone has entries in fields that don't correspond to Outlook fields, generally speaking you're going to lose those entries.

You can set things up so that you'll save SOME of the entries, but you won't be able to consistently save all of them.   It's all explained pretty well here, but you probably won't be happy with the answer:

https://discussions.apple.com/thread/3574407?start=0&tstart=0
0
 

Author Closing Comment

by:compsol1993
ID: 37763766
Kind of what I feared, but thanks for the clarification and help.
0

Featured Post

Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

By default Outlook 2016 displays only one time zone in the Calendar. The following article explains how to display two time zones in one calendar view.
Want to know how to use Exchange Server Eseutil command? Go through this article as it gives you the know-how.
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
Suggested Courses

604 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question