Solved

iPhone -> Outlook Contact Sync On PC

Posted on 2012-03-24
2
742 Views
Last Modified: 2012-03-25
Hello,

We have an Exchange Server 2003 and a user who has an iPhone.  When AT&T transferred her contacts to her new iPhone, they did not link it to her Exchange account, causing all contacts she imported & all contacts she entered to be stored locally on the iPhone, and only on the iPhone.

When I realized this happened, I attempted to extract the messages from the iPhone, merge them with her Exchange contacts, and get everything working in order and syncing.

This user has many instances where she stores two mobile phone numbers for a contact.  She also stores some "odd" phone numbers using custom iPhone contact labels.

When I extracted all of the messages, I used iTunes sync to a new Outlook 2010 profile via direct cable sync.  What I didn't realize at the time, when the iPhone syncs without Outlook this way, it does odd things when Outlook doesn't have phone number fields for particular pieces of data.  For instance, all of the 2nd mobile numbers are simply gone.  Some oddly labeled phone numbers have been assigned random phone fields in Outlook (such as Pager).

I have an original backup of the phone before I attempted any syncing, so I can get the information back, but am unsure if there is even a way to straighten this out.  The user has over 2000 contacts.  Is there anyway to improve the syncing with our Exchange (Outlook), so these data fields are not being lost?  

If I go into Outlook and tell it to display "all phone fields" or "all contact fields", the data is still missing.  

Any thoughts?
Thanks
0
Comment
Question by:compsol1993
2 Comments
 
LVL 26

Accepted Solution

by:
akahan earned 500 total points
ID: 37761853
You're not going to be able to systematically transfer all the data in the iPhone contacts to Outlook.  Outlook has certain fields and if the iPhone has entries in fields that don't correspond to Outlook fields, generally speaking you're going to lose those entries.

You can set things up so that you'll save SOME of the entries, but you won't be able to consistently save all of them.   It's all explained pretty well here, but you probably won't be happy with the answer:

https://discussions.apple.com/thread/3574407?start=0&tstart=0
0
 

Author Closing Comment

by:compsol1993
ID: 37763766
Kind of what I feared, but thanks for the clarification and help.
0

Featured Post

Courses: Start Training Online With Pros, Today

Brush up on the basics or master the advanced techniques required to earn essential industry certifications, with Courses. Enroll in a course and start learning today. Training topics range from Android App Dev to the Xen Virtualization Platform.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
A brief look into what is, how to use, and how to make GIFs
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

785 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question