Cordleess Phone Cannot Connect to Specific Number

Problem with Vtech DECT 6.0 Dual Handset Cordless 6041 Phone
cannot connect to specific number

both phones work perfectly except to a specific # in Michigan (gets a normal busy after about 60 seconds of silence). The land line phone connects to same number just fine from same jacks. Have reset all I know how to reset. Phone company says they never heard of such a thing. I have unregistered and re-registered both handsets to no avail.

I've tried everything else......... thought I'd try you guys.
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Amit KhilnaneyCommented:
Try Pulse dial

The dial type is preset to touch tone. If you have pulse (rotary) service,
the dial type must be changed.
• Press MENU/SELECT to display menu when in idle mode.
• Press or to reach Setup BS. Press MENU/SELECT.
• Press or to reach Dial type . Press MENU/SELECT.
• A checkmark is shown next to the current selection. Press or
to choose between tone and Pulse . Press MENU/SELECT.
• The screen displays Stored and you’ll hear a confirmation beep.

See if it makes a diffrence..
griff4345Author Commented:
I don't have rotary.......all is TT.......... all works fine on all except this one single number in Michigan, which has no problems receiving any other local/LD calls.
Amit KhilnaneyCommented:
when you call from your phone to other phone, does that number even rings i.e. when called from your cordless phone.
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griff4345Author Commented:
No ring......there is a 30-60 second pause before a normal busy signal. Call from the land line and there is no problem.
I'm almost certain it would be an issue on their end, not yours, though I'm not sure what that issue would be, as it is indeed a strange one.

My other suggestion was, you might want to 're-topic' this. You selected a 'cell phone' topic when we're discussing land lines. I'd also select Telecommunications as a topic as you might get some experts in that area who search and filter for those topics only who might miss this question.

Just some ideas.
griff4345Author Commented:
I have to agree with the re-topic suggestion. I can easily see where this might get missed. Thanks for your time.
Is the Michigan number local or long distance?

Have you tried dialing a 1 before the area code?
Can they call you?
griff4345Author Commented:
Michigan number is LD.........did not try a 1 before.... never needed to..... yes, they can call in.
try a 1

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griff4345Author Commented:
The "1" worked........... of course, it did!!! If I shared with you what just went on with my family and how I got stuck with this problem, you would chuckle for sure. I'm certain I look like a fool to you, but I'm used to that! Thanks for your time and you get the points. Thanks to all others for their efforts -- it is always appreciated. This one is equivalent to the simplicity of changing the Nicad battery in the MB.
griff4345Author Commented:
I have lots of comments, but can't verbalize them here (grin).
Glad it worked. I had similar issues when the phone company made everyone dial the area code even for local calls.
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