Cordleess Phone Cannot Connect to Specific Number

Problem with Vtech DECT 6.0 Dual Handset Cordless 6041 Phone
cannot connect to specific number

both phones work perfectly except to a specific # in Michigan (gets a normal busy after about 60 seconds of silence). The land line phone connects to same number just fine from same jacks. Have reset all I know how to reset. Phone company says they never heard of such a thing. I have unregistered and re-registered both handsets to no avail.

I've tried everything else......... thought I'd try you guys.
Thanks,
---GRIFF
LVL 4
griff4345Asked:
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Amit KhilnaneyCommented:
Try Pulse dial

The dial type is preset to touch tone. If you have pulse (rotary) service,
the dial type must be changed.
• Press MENU/SELECT to display menu when in idle mode.
• Press or to reach Setup BS. Press MENU/SELECT.
• Press or to reach Dial type . Press MENU/SELECT.
• A checkmark is shown next to the current selection. Press or
to choose between tone and Pulse . Press MENU/SELECT.
• The screen displays Stored and you’ll hear a confirmation beep.

See if it makes a diffrence..
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griff4345Author Commented:
I don't have rotary.......all is TT.......... all works fine on all except this one single number in Michigan, which has no problems receiving any other local/LD calls.
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Amit KhilnaneyCommented:
when you call from your phone to other phone, does that number even rings i.e. when called from your cordless phone.
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griff4345Author Commented:
No ring......there is a 30-60 second pause before a normal busy signal. Call from the land line and there is no problem.
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TymetwisterCommented:
I'm almost certain it would be an issue on their end, not yours, though I'm not sure what that issue would be, as it is indeed a strange one.

My other suggestion was, you might want to 're-topic' this. You selected a 'cell phone' topic when we're discussing land lines. I'd also select Telecommunications as a topic as you might get some experts in that area who search and filter for those topics only who might miss this question.

Just some ideas.
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griff4345Author Commented:
I have to agree with the re-topic suggestion. I can easily see where this might get missed. Thanks for your time.
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PCableGuyCommented:
Is the Michigan number local or long distance?

Have you tried dialing a 1 before the area code?
Can they call you?
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griff4345Author Commented:
Michigan number is LD.........did not try a 1 before.... never needed to..... yes, they can call in.
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PCableGuyCommented:
try a 1
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griff4345Author Commented:
The "1" worked........... of course, it did!!! If I shared with you what just went on with my family and how I got stuck with this problem, you would chuckle for sure. I'm certain I look like a fool to you, but I'm used to that! Thanks for your time and you get the points. Thanks to all others for their efforts -- it is always appreciated. This one is equivalent to the simplicity of changing the Nicad battery in the MB.
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griff4345Author Commented:
I have lots of comments, but can't verbalize them here (grin).
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PCableGuyCommented:
Glad it worked. I had similar issues when the phone company made everyone dial the area code even for local calls.
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