• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 556
  • Last Modified:

Can't start firewall or remote desktop win7 64bit

I have a windows 7 64 bit system that will not allow me to start the firewall gives me an error 1068 the dependency service or group failed to start.  Also I can't remote to this sytem niether any suggestions... also I have ran mailwarebytes and updated it nothing found, remove macfee anti virus, also I am running ms essentails and that has found nothing.... also I ran this fix on ms site no luck http://support.microsoft.com/mats/windows_firewall_diagnostic/en-us 

Any suggestions?
0
Deerek11
Asked:
Deerek11
  • 4
  • 3
  • 3
  • +2
1 Solution
 
John HurstBusiness Consultant (Owner)Commented:
There is no Windows 7 reason for this stuff not to work. Perhaps disconnect from the internet, uninstall both Microsoft Security Essentials and McAfee, run System File Checker (SFC /SCANNOW at an admin command prompt). Restart, run SFC a second time if it finished with errors.

Now connect briefly to internet and see if RDP works.

Please let us know. ... Thinkpads_User
0
 
Darr247Commented:
Click the orb and type in services.msc. Click the one that appears at the top under Programs (1).
Is the Base Filtering Engine service running?
0
 
wolfcamelCommented:
often you may have some clues in the event log.
Also - reinstalling the last service pack, or uninstalling recently installed patches.
Also - try malwarebytes etc in safe mode.
0
Get your problem seen by more experts

Be seen. Boost your question’s priority for more expert views and faster solutions

 
Deerek11Author Commented:
I ran the sfc/scannow and windows resource protection did not find any integrity violations.


The baseline filtering engine could not start Error 5. Access is denied.

About to run malwarebytes in safe mode will let you know on that one shortly
0
 
wolfcamelCommented:
check the startup options for the baseline filtering service - it should logon as "local service"
0
 
David Johnson, CD, MVPOwnerCommented:
baseline filtering engine requires rpc (remote procedure call) to be started
0
 
John HurstBusiness Consultant (Owner)Commented:
There now seems to be quite a bit wrong with your installation.

Make a new Windows Userid, make that new user is a member of the admin group and then restart with the new userid. Do the problems persist?  It may be profile related.

If not and if you have the Windows 7 DVD, you can start from it and do a Windows Repair. Be sure to backup your system first.

... Thinkpads_User
0
 
Darr247Commented:
What did it say when you tried to start the RPC service so that the Base Filtering Engine service would start?

If you right-click a service name in services.msc and choose Properties, you can look on the Dependencies tab to see what it needs to run.

That tab will also show you the other services that rely on that service. I believe that's why Thinkpads_User noted there's quite a bit wrong... because there are a LOT of other services that need the Remote Procedure Call (RPC) service.
0
 
Deerek11Author Commented:
Ok, I have setup a new profile and it still will not allow me to start the firewall service under the new profile ....

I really hate to do the repair to loose all my settings and I dont have the Win7 cd .... windows came preinstalled on the system

Any suggestions
0
 
Darr247Commented:
What did it say when you tried to start the RPC service so that the Base Filtering Engine service would start?
0
 
David Johnson, CD, MVPOwnerCommented:
Deerek11

Awaiting your response
0
 
David Johnson, CD, MVPOwnerCommented:
Which version of Windows 7?
0
 
Deerek11Author Commented:
Hello I am running windows 7 home premium ....... Also the RPC service is started the Base Filtering Engine is not but when I try to start it it gives me an Windows could not start the Base Filtering Engind service on the local computer.  Error 5 access is denied.
0
 
wolfcamelCommented:
FYI - win 7 repair wont lose all your settings - however if you are paranoid (as it pays to be sometimes) make an image of the hdd using something like acronis or stoarge craft, then do the repair - if things get worse at least you have a point in time you can easily go back to.
0
 
Darr247Commented:
Follow the instructions in this MS TechNet blog to restore the BSE and Firewall services (the registry 'merge' files are attached to that blog, too).

http://blogs.technet.com/b/asiasupp/archive/2011/12/27/error-code-0x80070424-with-windows-firewall-and-quot-base-filtering-engine-service-quot-not-available-in-services-database-list.aspx
0

Featured Post

Keep up with what's happening at Experts Exchange!

Sign up to receive Decoded, a new monthly digest with product updates, feature release info, continuing education opportunities, and more.

  • 4
  • 3
  • 3
  • +2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now