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Epson R3000 seems to be working - but isn't printing anything

Posted on 2012-03-24
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Last Modified: 2012-04-01
I have had the Epson R3000 for about three months and give it light use - no problems. My last use was printing four one-page photo&text Publisher documents 2 weeks ago - no problems. MY Epson R3000 is attached directly to my computer via a USB cable. I use Windows 7 and Office 2010.

Tonight, I properly loaded 4 sheets of Epson Premium Presentation Matte (S042180) and clicked "print," just like always. All four sheets went thru at once (which has never happened before) and no image was printed - none.

I tried one sheet - same result, the printer accepted the commands, made all the normal noises, but the paper came out as clean as when it went in. I tried several times, re-checking my settings and always got the same result - everything seems to work as usual - but nothing prints.

I tried printing the same page of the same document on my other printer (also a USB connection directly to the computer) - and that printed just fine. I tried printing a simple text-only Word doc - that didn't print either.

The small electronic panel on the printer is working and shows the status as "ready." I set the Epson as my default printer. I tried turning the Epson printer off, then back on. I tried re-starting my computer. I checked to be sure the cables are connected at both ends. I checked the ink-level indicator - one color is "low" the others are fine - and the norm is for the printer not to send paper thru the print path if any cartridge is empty.  In this case, the printer seems to be working normally - except no image appears. There is a blinking red light above the ink-drop icon on the printer's panel - I believe that means one of the cartridges is getting low - not that any are out of ink. I am not getting any error messages.

I keep looking for what stupid mistake I am making and can't figure it out.

Can anybody help me?

Thanks,
John Black
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Question by:JohnMackenzieBlack
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Expert Comment

by:nobus
ID: 37762271
can you do a selftest?  see your manual, or here :  http://www.ehow.com/how_2006223_test-epson-inkjet.html
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Author Comment

by:JohnMackenzieBlack
ID: 37762464
Thank you for your response - I checked the "manual, the link you have given me, and have sent a message to Epson tech support. I will post another comment as soon as I work my way thru it all.
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Expert Comment

by:nobus
ID: 37762508
did the selftest come up?
you can test the printer on another pc also - to be sure it is ok
here the Epson page :
http://www.epson.co.uk/Printers-and-All-In-Ones/Inkjet/Epson-Stylus-Photo-R1800/Drivers-Support?target=article&extn=.html&articleId=1365
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Accepted Solution

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JohnMackenzieBlack earned 0 total points
ID: 37769509
Nobus - Thank you for your effort here.

I decided not to act on your suggestion as the printer I own was not one of those listed in the link you gave me. Instead I decided to wait for the response from Epson.

In case others are interested . . .

Epson told me to do a nozzle check. As before, the page went thru without any image of any kind showing up on the page. Epson told me, on this printer, this is what happens when the heads need cleaning. On my last Epson photo printer (R800) fouled heads produced prints with missing lines or missing colors. So, since I was getting a completely blank page, I assumed it must be some other problem.

But, I did as they said (used the head-cleaning utility) and the problem was fixed.

It's a good feature - giving you a blank page rather than a crappy print when one of the nozzles is clogged - saves a piece of paper and doesn't waste the ink making a bad print.

Live and learn!

John
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Expert Comment

by:nobus
ID: 37770066
i agree - but they should give a warning somehow as to what is happening
don't forget to close this Q, and tx for the info
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Author Closing Comment

by:JohnMackenzieBlack
ID: 37792743
The Epson R3000 has a small electronic panel on the front. By pressing "OK" and then pressing the right arrow near the OK button it is possible to navigate the menu to the "nozzle check" option. Click OK. If any of the nozzles are clogged, your piece of paper comes out completely clean, rather than showing a pattern with missing (or broken) lines - as on other models. Epson support told me this is normal for this machine - and indicates a head cleaning needs to be done. The head-cleaning option is just below the nozzle check option. Select by pressing the down arrow, press OK. For me, this is what worked.
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