Delivery to these recipients or groups is complete, but no delivery notification was sent by the destination server:

Delivery to these recipients or groups is complete, but no delivery notification was sent by the destination server:
Nila Tadina (nila@domain.com)


I am getting this email when I send an email with  'Request a Deliver Receipt' ticked

Your help is highly appreciated to avoid this error
LVL 30
MAS (MVE)EE Solution GuideAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Rajkumar-MCITPCommented:
You don't have to worry about the received message. Email is sent successfully

As mentioned, message says that the remote server did not send a delivery notification to you. This may be becuase of remote server does not support delivery notifications (in other words the remote server is not an Exchange server)
2

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
DLeaverCommented:
Is this an e-mail to an external recipient?  Is this only happening to this user or multiple users on your network?

I suspect that this issue is down to the external recipient blocking notifications - which isn't all that uncommon, so you may need to contact them to confirm.
0
MAS (MVE)EE Solution GuideAuthor Commented:
This happens to multiple users.
This happened to me when I sent email to my gmail and hotmail
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

tliottaCommented:
You have no control over the sending of delivery notifications from recipients. The only thing that you can control is whether not you ask for one. The remote server is free to ignore your request. It's up to the administrator of that server to decide to honor or ignore the request.

I would expect most commercial servers to be set to ignore.

Tom
0
MAS (MVE)EE Solution GuideAuthor Commented:
But the problem is email bouncing back with subject
"Relayed: <subject of the mail sent> "

So users are thinking there is some problem with our server

Any way we can stop this mail to come to users if relayed
0
tliottaCommented:
But the problem is email bouncing back with subject ....

Then never mind my comment. I didn't get the slightest hint of what your problem actually was when I read your original question. My apologies.

Tom
0
MAS (MVE)EE Solution GuideAuthor Commented:
Tom,
No you are right.
This happens only when a user send an email requesting deliver receipt.
I simply asked is there any way we can change that email subject/content
0
MAS (MVE)EE Solution GuideAuthor Commented:
@Rajkumar-MCITP, tliotta
As you mentioned above if the remote server ignores to send delivery notification then why exchange is sending an email to the sender with subject "Relayed" instead of  "No delivery notificaton......" or similar to this.
0
Rajkumar-MCITPCommented:
If you enable the option to "Request a Delivery Receipt" exchange has the functionality to give the delivery status report for the emails that was sent to inside exchange organization.

Exchange server don't have the functionality to sent or track a message whether it got successfully reached external user mailbox. once the email ( enabled with the option to receive a delivery receipt ) is sent out or handed out from your exchange server to other server, it will give you an message that message has been relayed.

And the external recipient system is allowed to send a delivery receipt it will send a message to you..
0
MAS (MVE)EE Solution GuideAuthor Commented:
Thanks for your posts.
0
Dea RodriCommented:
Delivery to these recipients or groups is complete, but no delivery notification was sent by the destination server:
does this mean the recipient read it but didn't click a read receipt and hit no instead of yes?
0
tliottaCommented:
@Dea Rodri: No, it does not mean that the recipient read it. It doesn't mean that the recipient opened it nor even saw it. It simply means that the remote SMTP server(s) closed the connection(s) with the SMTP standard acknowledgements without any errors. And you should open a new question of your own rather than asking in this thread. But it does seem to be a reasonable continuation.
0
John BCommented:
So in layman terms, can that delivery receipt be a proof that the mail was successfully sent to the receiver on that date, or is that information from the delivery receipt inadequate to justify that claim?
0
tliottaCommented:
@John B: It might be accepted as evidence for many cases in many jurisdictions, but it isn't proof of anything.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.