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Pointing MX Records to an IP Address.

Posted on 2012-03-25
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Last Modified: 2012-03-26
Hello:

I have a client that has hired me to do a web site for him.  However he has an employee that has some very important emails and those emails are stored on the current name Servers webmail option.  That is none of the employees emails/contacts are copied to a laptop.

Hence, I wanted to setup Outlook on the employee's laptop and pull all of the email information to the laptop's outlook profile.  And then change the IMAP settings to the new GoDaddy Name servers.  However, it has seemed that something has always gotten in the way of me having access to the employees laptop.

1.  Business moved to a different location, internet was not setup yet.

2.  Employee brought his laptop home to do work on the weekend.

But, the owner of the company would like to have his new web site up; but, still not loose the existing emails.  

How can I have the company web page point to my godady name servers; but, still use the other already setup mx records(email server) for the employee's email needs?

That way I can have the new web site up; but, still use the other hosting company's web server for the company's email.
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Question by:Pkafkas
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by:Pkafkas
ID: 37763582
Orignally, I was told that I should:

1.  Find out the mx records to the current domain's email.
       a.  It is mail.whatever.com


2,  Then, I was told to change the name servers to the godaddy name servers.
       a.  The current name servers are pointing to mediatemple.net .

3.  Then, I was told to change the MX recods in Godaddy, for whatever.com to look at  'mail.whatever.com' .
   

4.  I did the above and the new web site,, that I created, came up right away.
       a.  The old email system was still working available and funtioning correctly.
       b.  For atleast 7 more hours.

5.  After about 7 hours the old web email interface was not available anymore.
       a.  If you tried to go to teh web email interface,  a 404 error screen came up.


6.  I then changed the name servers back to the mediatemple.net servers and the web site changed back right away.
      a.  The email came back about 1.5 hours later.

What else do I need to do to make the new web page live; but, still have the old email active?
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by:giltjr
giltjr earned 500 total points
ID: 37763772
O.K, lets get somethings straight.

MX records have nothing to do with accessing web email.

A MX record is used to point to the SMTP record that you use to receive e-mail.  That is, when I send e-mail to you, my e-mail server looks up your MX record to find out what the host name is I should send the mail to.

Web email is just that, a web server that provides you access to read/send your e-mail.

So, did you update/add a DNS record for the web e-mail server?
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by:Pkafkas
ID: 37764052
I only did the 6 steps listed above.

After the web interface was unavailable, I called the original hosting company.  And that hosting company told me that I may need to:

"Point the mail subdomain (The MX Record) to the old email Server's IP Address".

The problem with that is since I am not listed as an account owner they could not inform me what that IP address is.  They did tell me the MX record (mail.domainname.com).

Are they correct?  I did not trust them right away because they originally told me all I needed was the MX record.  I did want a 2nd opinion.  So are they correct?  

Do I need to:

"Point the mail subdomain (The MX Record) to the old email Server's IP Address".
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by:giltjr
giltjr earned 500 total points
ID: 37764088
Well they have no clue what they are talking about.  MX records can NOT point to an IP address.  They can only point to a host name.

Obviously as you have a web mail host, you should have a host name for it.  Did you add that host name to GoDaddy's DNS server?
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by:giltjr
giltjr earned 500 total points
ID: 37764098
A bit more that may help.

You currently have DNS records.  Every record you have in the current DNS server, you must duplicate in the new DNS server.  Now the IP addresses don't have to be the same.  The IP addresses need to point to wherever that server function is being hosted.

So let say you have www1.mydom.com and www2.mydom.com and today www1 is hosted on a server at 10.10.1.33 and www2.mydom.com is hosted on 10.100.99.200.

Now say you are moving www1.mydom.com to a new server at 10.200.55.55.  

So you would need to define both www1.mydom.com and www2.mydom.com in Go Daddy's DNS server. Since you are not moving www2, it still needs to point to 10.100.99.200.  However you are moving www1 so it needs to point to 10.200.55.55.
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by:Pkafkas
ID: 37764220
Well yes I have the domain name registered in my GO Daddy account.  If that answers your question "Did you add that host name to GoDaddy's DNS server?"

I think I am getting a little confused.  Do I need to host the sub-domain name 'mail.abcxyz.com' ?


My question is, how can I have the new web page files stored on my GoDaddy servers be active.  While having email still active on the other servers?

I know and understand that it is a complicated and weird situation.  I am in the process of trying to move everything over; but, I would like to understand why the web email became unavailable after I changed the name servers to godaddy.  Additionally, I would like to understand how to make it work?
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by:giltjr
giltjr earned 500 total points
ID: 37765424
--> Well yes I have the domain name registered in my GO Daddy account.  If that answers your question

No it does not.  There is a difference between a domain name and a host name.  Example:

experts-exchange.com is a domain name.  However, www.experts-exchange.com is a host name that is within that domain.

--> I think I am getting a little confused.  Do I need to host the sub-domain name 'mail.abcxyz.com' ?

Technically this is NOT a sub-domain.  Technically that is a host name.  In the web hosting world somebody started calling non-www host names sub-domains which starting confusing the term sub-domain.

Do you currently have a host name called mail.abcxyz.com?  If so, then you still need it.

--> I know and understand that it is a complicated and weird situation.  

I am sorry to say this and I hope I don't sound mean, but actually you don't understand and it is not a complicated situation.  It is a simple situation that is done all of the time.

Do you have access to the current DNS server for the domain?

If so you need to look at each and every record with that domain.

You need make sure that each of those entries exist in the new DNS server and that the point to the correct resource.
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by:Pkafkas
ID: 37765558
Hello giltfjr, no you do not sound mean or insulting  I am asking for assistance in understanding how this all works.  So I can reach the best possible outcome

Your question:
"Do you have access to the current DNS server for the domain?"
My Answer:  No I do not.

Your Question:
"If so you need to look at each and every record with that domain."
My question: then what are my options?

Your Question: "Do you currently have a host name called mail.abcxyz.com?"
My Answer: No, I do not.

What can I do from here, to make the new web pages live and to still use the other email web server?
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giltjr earned 500 total points
ID: 37765718
You need to get with somebody that has access to the current DNS servers and dump the records for the domain.

Is that possible?  If that is not possible, it becomes a little more difficult.

Then you create duplicates of the above records in GoDaddy's DNS server.
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by:Pkafkas
ID: 37766293
Well you answered my question on how to get the web pages to point to 1 DNS Server and hwo to get the emails for the domain to poitn to another DNS server. "... create duplicates of the above records in GoDaddy's DNS server. ..."

Perhaps this is too much hassel than it is worth.  I think I will just try and pull the emails down to an Oultook Client and then export the information to a .pst file (for backup purposes).   The change the name servers so both Email and the new web page is pointing to teh new Godaddy Serves.

Just like in the following Experts-exchange Question.  http://www.experts-exchange.com/Software/Server_Software/Web_Servers/Q_27647745.html
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by:giltjr
ID: 37766386
--> The change the name servers so both Email and the new web page is pointing to teh new Godaddy Serves

That will only work if GoDaddy is providing e-mail server services for you in addition to web server.  If all they are doing is web server, it will not work.
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