Pkafkas
asked on
Pointing MX Records to an IP Address.
Hello:
I have a client that has hired me to do a web site for him. However he has an employee that has some very important emails and those emails are stored on the current name Servers webmail option. That is none of the employees emails/contacts are copied to a laptop.
Hence, I wanted to setup Outlook on the employee's laptop and pull all of the email information to the laptop's outlook profile. And then change the IMAP settings to the new GoDaddy Name servers. However, it has seemed that something has always gotten in the way of me having access to the employees laptop.
1. Business moved to a different location, internet was not setup yet.
2. Employee brought his laptop home to do work on the weekend.
But, the owner of the company would like to have his new web site up; but, still not loose the existing emails.
How can I have the company web page point to my godady name servers; but, still use the other already setup mx records(email server) for the employee's email needs?
That way I can have the new web site up; but, still use the other hosting company's web server for the company's email.
I have a client that has hired me to do a web site for him. However he has an employee that has some very important emails and those emails are stored on the current name Servers webmail option. That is none of the employees emails/contacts are copied to a laptop.
Hence, I wanted to setup Outlook on the employee's laptop and pull all of the email information to the laptop's outlook profile. And then change the IMAP settings to the new GoDaddy Name servers. However, it has seemed that something has always gotten in the way of me having access to the employees laptop.
1. Business moved to a different location, internet was not setup yet.
2. Employee brought his laptop home to do work on the weekend.
But, the owner of the company would like to have his new web site up; but, still not loose the existing emails.
How can I have the company web page point to my godady name servers; but, still use the other already setup mx records(email server) for the employee's email needs?
That way I can have the new web site up; but, still use the other hosting company's web server for the company's email.
SOLUTION
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ASKER
I only did the 6 steps listed above.
After the web interface was unavailable, I called the original hosting company. And that hosting company told me that I may need to:
"Point the mail subdomain (The MX Record) to the old email Server's IP Address".
The problem with that is since I am not listed as an account owner they could not inform me what that IP address is. They did tell me the MX record (mail.domainname.com).
Are they correct? I did not trust them right away because they originally told me all I needed was the MX record. I did want a 2nd opinion. So are they correct?
Do I need to:
"Point the mail subdomain (The MX Record) to the old email Server's IP Address".
After the web interface was unavailable, I called the original hosting company. And that hosting company told me that I may need to:
"Point the mail subdomain (The MX Record) to the old email Server's IP Address".
The problem with that is since I am not listed as an account owner they could not inform me what that IP address is. They did tell me the MX record (mail.domainname.com).
Are they correct? I did not trust them right away because they originally told me all I needed was the MX record. I did want a 2nd opinion. So are they correct?
Do I need to:
"Point the mail subdomain (The MX Record) to the old email Server's IP Address".
SOLUTION
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SOLUTION
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ASKER
Well yes I have the domain name registered in my GO Daddy account. If that answers your question "Did you add that host name to GoDaddy's DNS server?"
I think I am getting a little confused. Do I need to host the sub-domain name 'mail.abcxyz.com' ?
My question is, how can I have the new web page files stored on my GoDaddy servers be active. While having email still active on the other servers?
I know and understand that it is a complicated and weird situation. I am in the process of trying to move everything over; but, I would like to understand why the web email became unavailable after I changed the name servers to godaddy. Additionally, I would like to understand how to make it work?
I think I am getting a little confused. Do I need to host the sub-domain name 'mail.abcxyz.com' ?
My question is, how can I have the new web page files stored on my GoDaddy servers be active. While having email still active on the other servers?
I know and understand that it is a complicated and weird situation. I am in the process of trying to move everything over; but, I would like to understand why the web email became unavailable after I changed the name servers to godaddy. Additionally, I would like to understand how to make it work?
SOLUTION
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ASKER
Hello giltfjr, no you do not sound mean or insulting I am asking for assistance in understanding how this all works. So I can reach the best possible outcome
Your question:
"Do you have access to the current DNS server for the domain?"
My Answer: No I do not.
Your Question:
"If so you need to look at each and every record with that domain."
My question: then what are my options?
Your Question: "Do you currently have a host name called mail.abcxyz.com?"
My Answer: No, I do not.
What can I do from here, to make the new web pages live and to still use the other email web server?
Your question:
"Do you have access to the current DNS server for the domain?"
My Answer: No I do not.
Your Question:
"If so you need to look at each and every record with that domain."
My question: then what are my options?
Your Question: "Do you currently have a host name called mail.abcxyz.com?"
My Answer: No, I do not.
What can I do from here, to make the new web pages live and to still use the other email web server?
ASKER CERTIFIED SOLUTION
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ASKER
Well you answered my question on how to get the web pages to point to 1 DNS Server and hwo to get the emails for the domain to poitn to another DNS server. "... create duplicates of the above records in GoDaddy's DNS server. ..."
Perhaps this is too much hassel than it is worth. I think I will just try and pull the emails down to an Oultook Client and then export the information to a .pst file (for backup purposes). The change the name servers so both Email and the new web page is pointing to teh new Godaddy Serves.
Just like in the following Experts-exchange Question. https://www.experts-exchange.com/questions/27647745/How-to-set-your-domain's-Name-Servers-and-MX-Record-to-different-locations.html
Perhaps this is too much hassel than it is worth. I think I will just try and pull the emails down to an Oultook Client and then export the information to a .pst file (for backup purposes). The change the name servers so both Email and the new web page is pointing to teh new Godaddy Serves.
Just like in the following Experts-exchange Question. https://www.experts-exchange.com/questions/27647745/How-to-set-your-domain's-Name-Servers-and-MX-Record-to-different-locations.html
--> The change the name servers so both Email and the new web page is pointing to teh new Godaddy Serves
That will only work if GoDaddy is providing e-mail server services for you in addition to web server. If all they are doing is web server, it will not work.
That will only work if GoDaddy is providing e-mail server services for you in addition to web server. If all they are doing is web server, it will not work.
ASKER
1. Find out the mx records to the current domain's email.
a. It is mail.whatever.com
2, Then, I was told to change the name servers to the godaddy name servers.
a. The current name servers are pointing to mediatemple.net .
3. Then, I was told to change the MX recods in Godaddy, for whatever.com to look at 'mail.whatever.com' .
4. I did the above and the new web site,, that I created, came up right away.
a. The old email system was still working available and funtioning correctly.
b. For atleast 7 more hours.
5. After about 7 hours the old web email interface was not available anymore.
a. If you tried to go to teh web email interface, a 404 error screen came up.
6. I then changed the name servers back to the mediatemple.net servers and the web site changed back right away.
a. The email came back about 1.5 hours later.
What else do I need to do to make the new web page live; but, still have the old email active?