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iTunes unable to launch because of missing IMM32.dll file

Hi Everyone,

           I wish to help a friend with a problem he is having with iTunes.  Whenever an attempt is made to launch iTunes from the Windows XP desktop, we get the following message: A window appears with the title of iTunes.exe - Unable to Locate Component.  Inside the message box there is another message indicating, "This application has failed to start because IMM32.dll was not found.  Re-installing the application may fix this problem.  When OK is clicked, we get another window with the title of iTunes.  Within the body of this box, there is a message indicating iTunes was not installed correctly.  Please reinstall iTunes.  Error 7 (Windows error 126).

            Any help given to this question will be appreciated.  I will look forward to hearing back from everyone regarding this concern.

             Thank you

             George
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GMartin
Asked:
GMartin
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4 Solutions
 
John HurstBusiness Consultant (Owner)Commented:
Download the 32-bit version of iTunes for XP from the Apple Site, then uninstall the current installation (XP Control Panel), restart the computer and install iTunes from the new download. That is how I would approach this.  ... Thinkpads_User
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GMartinAuthor Commented:
Hi There,

           Thank you so much for your quick response to this question.  If it would not be too much trouble, could you provide a direct download link for the 32-bit version of iTunes for XP?

            George
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John HurstBusiness Consultant (Owner)Commented:
Hello,

Go here:   http://www.apple.com/itunes/  on an XP 32-bit machine. It autodetects so it only shows me the 64-bit download which I use.  It should land you on a 32-bit download and go from there.   ... Thinkpads_User
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John HurstBusiness Consultant (Owner)Commented:
I just checked on a virtual XP machine, and if you use that link above, click on Download, it will take you to the 32-bit bit download. ... Thinkpads_User
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GMartinAuthor Commented:
Hi

            Thank you so much : - )  I will go ahead and carry out the instructions you provided; will be back in touch to post the results.

             George
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GMartinAuthor Commented:
Hi Everyone,

            I apologize for being somewhat unresponsive to this question.  Realizing how helpful everyone always is to my questions, I should make better efforts to stay involved.  Unfortunately, I am having more technical issues.  Each time I attemp installation of iTunes, I get the following problem:  A blue screen suddenly appears indicating some sort of memory dump message which only appears for a few seconds.  Then, two error beeps occur which follows with a black screen with the following messages:
PXE-E61:  Media test failure, check cable
PXE-M0F: Exiting PXE ROM.  

           When the laptop is restarted, 2 error beeps occur and a message indicating Error 0200: Failed Fixed Disk 0 F1 to Resume or F10 to Setup.  Interesting when I do a "cold" boot (laptop totally shut down and powered back up), this problem disappears.  But, if a "warm" boot is done, the problem just recycles or happens over and over again.  

            Without a doubt, I think I am dealing with a hard disk drive issue here.  But, I am unsure if the nature of the problem is physical with the hard drive or software based.  For example,  I had to use a special tool Norton Removal Tool in order to completely uninstall the Norton PC Checkup.  Following that, I did notice the System icon disappeared from Control Panel.  Perhaps the master boot record of this HDD is corrupted and needs to be repaired.  Also, Windows XP itself probably needs to be repaired as well seeing that the System icon is missing.  Once these matters are taken care of, perhaps the iTunes installation will follow through as expected.

              At any rate, if someone could review this update and offer some suggestions to move forward, it will be greatly appreciated.  I do have a new 160GB laptop IDE HDD which was ordered from newegg.com just in case the HDD itself is failing.  

              Thank you
 
              George
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John HurstBusiness Consultant (Owner)Commented:
With all this added information, it does indeed look like either the hard disk is bad, or at a minimum, the operating system has become thoroughly corrupted. Accordingly, a fresh install is the correct approach.

You would need to check the existing hard drive very carefully with the manufacturer's hard drive test program.  Since you have a new hard drive on hand, it might be better just to use it. If it were me, I would use the new drive.

.... Thinkpads_User
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GMartinAuthor Commented:
Hi There,

           Thank you so much for the direct download link for the iTunes needed for this laptop.  Unfortunately, the initial installation of the correct install file for iTunes failed because the hard drive itself was defective.  Using my UBCD and selecting Western Digital from the list of hard drive manufactures within the diagnoistics for hard drives, I was able to determine the drive was indeed bad.  Therefore, I installed a new 160GB into this laptop, installed Windows XP along with miscellaneous drivers needed for the hardware, then iTunes.  This time, I was able to use this same install file for iTunes to successfully launch and follow through the installation.

             Thank you so much once again for the link needed to get the install file needed.  
I am sorry this situation was bit more complicated than originally anticipated.

              George
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John HurstBusiness Consultant (Owner)Commented:
Thank you. I was pleased to help, and thanks for the update.

.... Thinkpads_User
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