Link to home
Start Free TrialLog in
Avatar of jeffreychorba
jeffreychorbaFlag for United States of America

asked on

Messages going to delted folder automatically after a period of time - Exchange 2003

Hello,

I have a client who has a problem with e-mail messages going to deleted folder on their own. They are running SBS 2003 R2 and have Outlook 2003, Iphone, Ipad All connecting to the server for e-mail. No other users on the server are having the same issue. This is what I have tried already:
Checked for rules in Outlook - NONE
Removed the profile on the XP machine and purged the mailbox on the server, then recreated the profile and imported mail back into the new mailbox. Still no good.

Not sure where to go from here. Anyone have an idea?

Thanks
Jeff
Avatar of Dhec Naag
Dhec Naag
Flag of United States of America image

have you checked the 'spam' settings?
anyway, seems that the clients has nothing to do with it. the only thing I see is that you still have a server-side rule that explicitly transfers messages into the deleted folder.
you may want to check with the help of this link
http://www.msexchange.org/articles_tutorials/exchange-server-2010/management-administration/managing-inbox-rules-exchange-server-2010.html
Avatar of jeffreychorba

ASKER

Dhec, I looked at the link but it seems to referencing Exchange 2010. Nothing about 2003?
is this problem only happens on one user? have you tried doing a different name (profile) instead of recreating the same profile again?.

e.g.
extract all mailbox content via exmerge
delete and purge the mailbox
create a NEW mailbox (different name)
configure his outlook using the NEW name.

again, this a quick fix and it may violate your naming conventions.
If this issue is occurring for all the users in this exchange server. check the mailbox manager Settings (Policy) System Manager -> Recipient Policy -> (Properties of Default policy) There will be default settings to delete all the emails with certain day old emails

If this issue occurring for single user, check his archive settings, whether it is set to delete all the emails, once the certain configured days reached.

Inform if any details needed
Did the user enable the AutoArchive function (to delete items over N days old)?
Autoarchive was on. I turned it off. I didn't think this would move messages to deleted folder though?
It is only happening to one user
ASKER CERTIFIED SOLUTION
Avatar of Vanguard_LH
Vanguard_LH
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial