Xenapp 5

I have an application which connects to a database and document folder on a seperate server.

When I launch the application from the desktop of the xenapp server I can connect and see all documents from the folder.

The problem is when I try launching the application through the webinterface using the same credentials.

I can connect to the database without issue but i cannot view the documents in the document folder.
CAHDITAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Ayman BakrSenior ConsultantCommented:
What do you mean by "from the desktop of the xenapp server" - do you mean using rdp or through launching a published desktop?

You cannot view the documents - so you can reach to the document folder with no issues?

What OS version xenapp is installed on? What rollup pack is installed? Have you installed the latest critical Microsoft and Citrix security patches?
0
Jayanta SarmahCommented:
connect to server desktop from citrix console , then launch the application and see the result , also try to browse to the specific location , check if you got any access denied . that will isolate if this is because of any remote access policy rule/permission issues etc
0
CAHDITAuthor Commented:
Hi

Found the solution.

we had a mapped drive from the server to the remote server for the documents folder, but this was not mapping in the citrix session.

I needed to map the drive in the citrix client session and then I was able to view folder.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
CAHDITAuthor Commented:
Map to remote folder in citrix session
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Citrix

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.