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Word/ Excel corrupt files

Posted on 2012-03-26
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Last Modified: 2012-04-02
I have a user who has office 2010. A lot of the files she tries to open, she gets a message saying that the file is corrupt. If another user tries to open that same file they have no issues. I have tried a reinstall of her office suit, but still getting same issues. I have unchecked protected view settings, and this seems to fix most of the issues. That being said I don't want this to be a long term fix. What is causing office to think files are corrupt?
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Question by:jda4776
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by:awaggoner
ID: 37766072
Is it always the same files with the problem, or does the problem occur randomly?

If it is always the same files, all of the time, does the user get the same notification when the file is copied locally?
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Author Comment

by:jda4776
ID: 37766081
It is the same files. If she saves them to her desktop (with protected view checked) it doesn't make a difference.
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by:papalala
ID: 37766290
Some antivirus solutions have office plugins. Any chance that AV is being the source of the issues?
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Expert Comment

by:awaggoner
ID: 37766294
Have the user who can open the files, do a save as with a different filename.

Then see if the problem occurs with the new file.
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Author Comment

by:jda4776
ID: 37766306
@ papalala I don't think it is our AV program. Saving file locally has the same issue.
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Author Comment

by:jda4776
ID: 37766377
@ awaggoner "Have the user who can open the files, do a save as with a different filename.

Then see if the problem occurs with the new file."

After doing this, she was able to open it.
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Expert Comment

by:awaggoner
ID: 37766904
Replace the files with those that have been resaved. You can rename the new files to the same name as the old files to keep the shortcuts and history working.
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Author Comment

by:jda4776
ID: 37766918
This doesn't solve the issue. Its not just a few files. It can be new files that she receives from inside the company, or out. It isn't viable to have someone else do this for her all the time. If it was just a couple of files this would be fine.
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Expert Comment

by:awaggoner
ID: 37767002
Does the user have the problem when logging into another computer?

If not, then delete the users profile on the problem PC.

Be sure to back up all of the users locally stored files first.
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Expert Comment

by:awaggoner
ID: 37767016
Be sure to follow the correct procedure when deleting the local profile:
http://www.experts-exchange.com/Q_27401414.html
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Expert Comment

by:Jackie Man
ID: 37767663
Run Outlook Temp Cleaner to remove all saved cached copies of the previously opened attachments.

http://www.ghacks.net/2009/10/23/microsoft-outlook-temp-cleaner/
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Accepted Solution

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jda4776 earned 0 total points
ID: 37776654
Thank you for all of the help and suggestion, but a coworker found a fix. This is what she did.

Start>run>dcomcnfg >expand Component services >clickon computers >right click my computer > properties > Default properties > Default Authentication Level should = Connect. The users was set to NONE
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Author Closing Comment

by:jda4776
ID: 37795076
A coworker found a solution to the issue, so I posted that solution.
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