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Outlook - Global Address List - Exchange 2007

Posted on 2012-03-26
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Last Modified: 2012-04-11
Hi

We have noticed that when populating the To: field on an Email and then selecting Check Names, Outlook no longer checks the names against Global Address Book first followed by each individual user’s contacts list (instead it check the user’s only). How can the selection criteria hierarchy be changed?

This was all working fine few days ago. I believe this is server level issue rather than user level because all users having the same issue. However its worth mentioning that when I create a new user and new outlook profile then it works fine. It looks up straight into GAL.

Any help will be good. thanks
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Question by:tech2010
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4 Comments
 
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Expert Comment

by:JaredJ1
ID: 37766129
Are the majority of your users using Outlook in cached mode? Perhaps there is an issue with your offline address book?

if you are using cached mode, force the client to go offline and then attempt to open the address book. If it's completely blank, then it would appear that your OAB download function is broken.

This would explain why when you create a new profile (not in cached mode) the address list seems to work.

Of course, these are all assumptions at this point so I could be barking up the wrong tree :)

Give us a little more info and hopefully we can take it further.
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Author Comment

by:tech2010
ID: 37766222
When I created new test user with cached mode it worked fine. However its worth mentioning that when I go to address book inside outlook and then click on Tools > Options

The default option is selected is "Start with Global Address List" but there is no Global Address list listed in the below list to these options so I then have to add Global Address List manually and bring it up in the list and click OK, at this point it still does not work, then I again go to Tools > Options and select "Start with Global Address List" as it was before and click ok and then it works fine.

Furthermore on the server side, I can see warnings in the application logs as below:

EventID:9337
Task Category: OAL Generator
Message: OALGen did not find any recipients in address list '\public folders' This offline address list will not be generated.

But this error may not be related to my problem.
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JaredJ1 earned 500 total points
ID: 37766352
Odd. Seems more like an outlook issue rather than an Exchange issue. Perhaps something that has been deployed recently has affected Outlook? I see the issue, but after adding the GAL back into the available address lists and restarting outlook it all seems fine.

Has anything recently been deployed to desktops? a windows patch or service pack/office service pack etc?
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Author Comment

by:tech2010
ID: 37766449
no idea
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