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Solved

OUtlook 2010 crashes.

Posted on 2012-03-26
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1,616 Views
Last Modified: 2013-01-03
Hi lately outlook has been crashing when i try to open it. i checked the event viewer and below is what is recorded in the event viewer.

Faulting application name: OUTLOOK.EXE, version: 14.0.6109.5005, time stamp: 0x4e79b6c8
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000005
Fault offset: 0x0000000000050895
Faulting process id: 0xb88
Faulting application start time: 0x01cd0b5c2c2879ab
Faulting application path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 76308957-774f-11e1-a35d-d067e5257ce0

Event id 1000

i have
* Windows 7 home premium 64bit
* ran outlook repair
* uninstall and reinstall outlook 2010
* Uninstall and reinstall Office 2010(pro plus version suite)
* Uninstalled and reinstalled Antivirus (Panda Global Protection 2012)
* not installed any new products or softwares or applications on the system for a while now.
* windows and office updates are current.

it has been working for a while now suddenly last week outlook started crashing when it opens and tries to load the emails.
any help would be great...
0
Comment
Question by:R007j
  • 2
4 Comments
 
LVL 17

Accepted Solution

by:
Chris Millard earned 500 total points
ID: 37766399
Can I suggest you install the 32-Bit version of Office instead of the 64-Bit. The 64-Bit isn't very stable, and even Microsoft suggest using the 32-Bit over the 64-Bit versions.
0
 

Author Comment

by:R007j
ID: 37766408
ok let me try that..
0
 

Author Closing Comment

by:R007j
ID: 37766700
Thanks Roybridge that fixed it...
0
 

Expert Comment

by:msgexpert
ID: 38742919
Hey guys, I'm running into this very same issue on 5 different user PC's, in my office. The only difference is our windows 7 platform is 32bit, and our Office 2010 is also 32bit.

I've tried replacing both the NTDLL.DLL and Outlook.exe files on these machines, with ones from a PC their Outlook client works perfectly, but Outlook still crashes.

The scenarios of the crash also differs from this original post, but the crash log is identical.

Our crashes happen whe our users create a new memo and try to attach an item to the email.

It makes no difference what the attachment file is, as soon as our users clicks on the paper clip icon... poof, down goes Outlook.

I've also tried to run  the System File Checker tool (SFC.exe) to determine which file is causing the issue, and then have it fix or replace the file, but the result of the SFC tool came back with 0 system files corrupted nor needed repairing.

Any help would be very much appreciated.
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