Solved

Windows 7 Display Refresh? Issues

Posted on 2012-03-26
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Last Modified: 2012-04-27
Word templateAutocad drawingI have two users in one 15-person office who just started having a strange problem. I am having difficulty putting into words exactly what it is doing which makes it difficult to google help. I am attaching a couple screen shots so you guys can see. The first one is from a fax template in word. I whited out the names and phone numbers but you can see where the notes he typed at the bottom are showing up a couple inches above. The second image is from AutoCAD.

Essentially, after a few minutes of working in any application, the display starts going nuts. Maybe the line of text they are typing decides to pop up at the top of the screen so you see what you are typing in two places (or sometimes three). Maybe when dragging an image to another spot on the screen it moves but it looks like it is now in two places.

I have updated display drivers, changed resolution, installed/uninstalled windows updates that they got around the time the issue started, performed a system restore, but nothing seems to make a difference. This is only happening on two computers out of the hundreds that we manage and it just started last week. There are other identical machines in their office updated similarly, without the issue.

Is there a setting that does this on purpose? Maybe something in accessibility? I get the feeling it is something simple but for the life of me cannot figure it out.

Windows 7 Pro.
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Question by:ejctechnologies
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Expert Comment

by:R. Andrew Koffron
ID: 37766526
I would compare driver/firmware versions to a working machine and replicate them back to the problem machines.  if you have to load the working drivers from an identical (can't stress "Identical" enough) using the C$ admin share \\WorkingMachine\C$\windows\inf
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Author Comment

by:ejctechnologies
ID: 37766550
I will give that a shot when I get back onsite. Does this sound like a driver issue to you? That was my original inclination but after updating when the issue didn't cease, I started to think otherwise. Thanks.
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Expert Comment

by:R. Andrew Koffron
ID: 37766636
I've found occasionally for some reason older drivers seem to work better in wierd cases.  my knee jerk reaction is newest driver is generic and there's a super minor difference in an a oem part based on the chipset.
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Author Comment

by:ejctechnologies
ID: 37767877
I am in front of one of the computers right now. It is an identical build to the pc in the office next door. The display drivers are all the same versions between the two machines.

To make matters much more difficult, after rebooting, it usually takes 15-30 minutes for the problem to start. Additionally, once it starts having the problem, simply minimizing the screen with the issue and reopening it makes the issue go away for a few minutes.

Does that help at all? Thanks.
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Expert Comment

by:R. Andrew Koffron
ID: 37768060
replace the video cards? they don't cost much for really good card currently
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Author Comment

by:ejctechnologies
ID: 37768147
That's not really an option. They are nvidia quadro 4000 cards which cost roughly $750/piece.

After doing more research, I have determined the two users who are having this issue both had a different printer set as their default than the other users. Not sure why/if it is really a printer issue, but thought I would share...

The issue also seems to only occur if Outlook is open, but Outlook is open 99% of the time on all their computer and it is hard for me to convince them to keep it closed for a while.
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Expert Comment

by:LeeTutor
ID: 37877937
I've requested that this question be deleted for the following reason:

The question has either no comments or not enough useful information to be called an "answer".
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Accepted Solution

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ejctechnologies earned 0 total points
ID: 37875631
In case anyone else reads this, the solution was to delete and recreate the user's profiles. After setting the users up using someone else's profile and determining the issue didn't occur, I recreated their original profile and everything has been fine for roughly 3 weeks. Thanks everyone for your input.
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Author Comment

by:ejctechnologies
ID: 37877938
In case anyone else reads this, the solution was to delete and recreate the user's profiles. After setting the users up using someone else's profile and determining the issue didn't occur, I recreated their original profile and everything has been fine for roughly 3 weeks. Thanks everyone for your input.
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Author Closing Comment

by:ejctechnologies
ID: 37901159
After trial and error we determined that it only affected certain users' profiles so after deleting those profiles and creating new ones, everything worked.
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