SBS 2011 Thumbnails disappear

Posted on 2012-03-26
Last Modified: 2013-02-23
Our users have this problem occur regularly. When they are looking at images stored on the server they will see thumbnails of the image, which is what they want.  After a while, can be several days, the images lose the thumbnails and are replaced with the generic image icon.  Restarting the server brings back the thumbnails.

The thumbnails disappear for everyone at the same time, so it seems to be a server related issue.

Why does this happen and how can we fix it?
Question by:cjkurtz
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Assisted Solution

Geodash earned 500 total points
ID: 37766643
Try this setting - I have seen this before and this worked for me.

Author Comment

ID: 37766993
Yes, I tried that before... But I will try again.   I went back and made sure that this was re-applied to all folders and drives just to make sure.  I will wait and see if it happens again.  All I did was check the settings, which were set as suggested, and then clicked Apply to Folders button in all drives.

Author Comment

ID: 37905732
This is still happening.  Any other suggestions?
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Author Comment

ID: 38467303
This is still happening.  The suggestion above doesn't work.  We have to reboot the server to correct the problem but it is only temporary.  Help please!!

Author Comment

ID: 38557449
This is still an open issue.  Help!!!!!!!

Assisted Solution

cjkurtz earned 0 total points
ID: 38557481
We went to server and each computer on the network and made sure all the settings were changed as referenced above.  We have XP, Vista, and 7, running on an SBS 2011 Standard server.  The pictures are in a shared folder.  occassionallty we can go a week without the problem.  

Sometimes a folder is very slow to open.  It can take an hour or more.  Don't know if it is related.

We use Adobe Photoshop on two PC's.  Don't know if that adds anything to the mix.  I have read about deleting the thumbnail cache.  Must that happen on the server or all the machines on the network?

Accepted Solution

cjkurtz earned 0 total points
ID: 38902525
Guess I will close this one.  There is no answer to the problem.

Author Closing Comment

ID: 38920843
No solution we tried worked.  After researching Microsoft, here and the net in general, we have never resolved the issue.

What I did find was that there is a problem with thumbnail cache.  Still did  not find a way to resolve the issue from recurring.

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