outlook 2011 for MAC

I have 2 MAC pc's at work. all other pc's are windows so I have not that familiar with MAC. On one of the MAC's the user cannot create a new folder.. When they click file - new, the folder option is greyed out. The other MAC is fine and can create any amount of folders.

Any idea why the user cannot create a new folder.
j8547Asked:
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rcmaplesCommented:
When they are trying to create a new folder, is it inside of a mail folder structure they have access to?

For instance, if you want to make a folder inside of the user's inbox, first highlight 'Inbox' in the navigation pane, then click on File -> New -> Folder. I believe Office 2011 is context specific when it comes to those menus. So if the focus is not in the right place (say on an email instead of the inbox...) it will not let you create a new folder.

Give that a shot and let me know how it goes.

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j8547Author Commented:
Thanks i will try that. Thought i was on inbox but i will make sure.
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