windows 7 and office 2010

task receiving reported error (0x8004210a): 'The operation timed out waiting for responce from the receiving (POP) server. if you continue to receive this message, contact your server administrator or Internet Service Provider (ISP)'.
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POP is where you retrieve your mail. Verify you can ping the POP server either via IP or hostname. Is your mail server located in your environment? Cloud? Where are you trying to access from...same network, home, cloud.

Please give more details.
Raymond PengSystems EngineerCommented:
Can you provide more info?

Is this affecting all users?

What are the settings for the POP server in Outlook?  Were there changes to the server?When did it last work?

What have you tried?
You need to contact your AntiVirus vendor to assist on making it play nice with Outlook. Meanwhile, test by disabling it and see if the issue goes away.

See Microsoft's KB:

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JPMCNYCAuthor Commented:
This is effecting one user and it is a laptop.

the user is connecting from home to cloud locating more like a yahoo hosting pop server.
Verify the pop address is correct - example "" or whatever it is. Also, verify the security settings are correct that your POP provider has in place. Some of them require different usernames and passwords and also can run on different ports.

Has this worked in the past or new issue?
Raymond PengSystems EngineerCommented:
Per previous questions:

When did it last work?
What have you tried?

Were there recent updates / patches applied?
JPMCNYCAuthor Commented:

Thanks turned out AV was the problem.

 yes it is fixed now.


the hostname is correct works for others.
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Windows 7

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