Solved

Windows 7 64bit office 2003

Posted on 2012-03-26
4
252 Views
Last Modified: 2013-01-12
Hi I have just updated a few of my users to windows 7  "pro" using office 2003.

For some reason Word/Excel  keeps crashing getting the following error: Microsoft Word has stopped working.
 
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

This is run on Windows Server 2003 the rest of the operating system are 32 but windows 7 is 64. Any help would be great
0
Comment
Question by:boter26
  • 2
4 Comments
 
LVL 1

Expert Comment

by:CityInfoSys
ID: 37768553
We had this same problem it turned out it was the bluetooth software was causing the problem. You might want to go to intel.com and run the  intel driver update utility if you have a intel chipset. Or go to the computers website and install the latest chipset and bluetooth drivers. If you don't have bluetooth check the event viewer under applications and post that.

http://www.intel.com/p/en_US/support/detect?wapkw=drivers
0
 
LVL 7

Expert Comment

by:redbmaster
ID: 37768867
Is Office installed on the local pc or is it a hosted application on server 03. Not sure where the server comes into play here.
0
 

Accepted Solution

by:
boter26 earned 0 total points
ID: 37861221
In the event log these are some of the error messages.

The program EXCEL.EXE version 11.0.8342.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: 1788
 Start Time: 01cd1bfcfda1b3fd
 Termination Time: 16
 Application Path: C:\Program Files (x86)\Microsoft Office\OFFICE11\EXCEL.EXE
 Report Id: ef5922f0-87f1-11e1-af31-a088b40cefac


Faulting application name: EXCEL.EXE, version: 11.0.8342.0, time stamp: 0x4ea7ca01
Faulting module name: msvcrt.dll, version: 7.0.7601.17744, time stamp: 0x4eeaf722
Exception code: 0xc0000005
Fault offset: 0x0000c1a5
Faulting process id: 0x1464
Faulting application start time: 0x01cd1bf19bd2cc0d
Faulting application path: C:\Program Files (x86)\Microsoft Office\OFFICE11\EXCEL.EXE
Faulting module path: C:\Windows\syswow64\msvcrt.dll
Report Id: 3747ba5d-87f0-11e1-af31-a088b40cefac
0
 

Author Closing Comment

by:boter26
ID: 38769703
good answers tried couple of them
0

Featured Post

Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

User Beware!  This is a rather permanent solution to removing your email from an exchange server.  The only way to truly go back is to have your exchange administrator restore your mailbox from backups.  This is usually the option of last resort.  A…
The new Microsoft OS looks great, is easier than ever to upgrade to, it is even free.  So what's the catch?  If you don't change the privacy settings, Microsoft will, in accordance with the (EULA) you clicked okay to without reading, collect all the…
Viewers will learn the different options available in the Backstage view in Excel 2013.
The viewer will learn how to use the =DISCRINV command to create a discrete random variable, use this command to model a set of probabilities and outcomes in a Monte Carlo simulation, and learn how to find the standard deviation of a set of probabil…

864 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now