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Windows 7 64bit office 2003

Posted on 2012-03-26
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Hi I have just updated a few of my users to windows 7  "pro" using office 2003.

For some reason Word/Excel  keeps crashing getting the following error: Microsoft Word has stopped working.
 
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

This is run on Windows Server 2003 the rest of the operating system are 32 but windows 7 is 64. Any help would be great
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Question by:boter26
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Expert Comment

by:CityInfoSys
ID: 37768553
We had this same problem it turned out it was the bluetooth software was causing the problem. You might want to go to intel.com and run the  intel driver update utility if you have a intel chipset. Or go to the computers website and install the latest chipset and bluetooth drivers. If you don't have bluetooth check the event viewer under applications and post that.

http://www.intel.com/p/en_US/support/detect?wapkw=drivers
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Expert Comment

by:redbmaster
ID: 37768867
Is Office installed on the local pc or is it a hosted application on server 03. Not sure where the server comes into play here.
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boter26 earned 0 total points
ID: 37861221
In the event log these are some of the error messages.

The program EXCEL.EXE version 11.0.8342.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: 1788
 Start Time: 01cd1bfcfda1b3fd
 Termination Time: 16
 Application Path: C:\Program Files (x86)\Microsoft Office\OFFICE11\EXCEL.EXE
 Report Id: ef5922f0-87f1-11e1-af31-a088b40cefac


Faulting application name: EXCEL.EXE, version: 11.0.8342.0, time stamp: 0x4ea7ca01
Faulting module name: msvcrt.dll, version: 7.0.7601.17744, time stamp: 0x4eeaf722
Exception code: 0xc0000005
Fault offset: 0x0000c1a5
Faulting process id: 0x1464
Faulting application start time: 0x01cd1bf19bd2cc0d
Faulting application path: C:\Program Files (x86)\Microsoft Office\OFFICE11\EXCEL.EXE
Faulting module path: C:\Windows\syswow64\msvcrt.dll
Report Id: 3747ba5d-87f0-11e1-af31-a088b40cefac
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Author Closing Comment

by:boter26
ID: 38769703
good answers tried couple of them
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