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Sharepoint email alerts/notifications for new docs/tickets

Posted on 2012-03-26
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Last Modified: 2012-04-02
Old server was running Sharepoint3.0(same server as where Exchange2007 was running) . New server is running Sharepoint 2010 foundation(seperate DC for Sharepoint). We did migration and everything look like it went over smoothly except that, we have a ticketing system internally, when someone creates a ticket, we should be getting email as notification, but we dont.

I'm new to SharePoint,

This is what I've checked so far for the settings:
 
-Outgoing email settings: Outbound SMTP server, From address field, Reply-to address, and Character set are all setup correctly, and identical to the old SharePoint 3.0 which hasnt been retired yet but is still working.

-Server in Farm:

Server                                Services Running              Status              
_______________________________________________________________________________________________
Exchange2007                       Not Configured             No Action Required

Exchange2007.company.com     "       "                      "          "          "

HEADOFFICE(new Sharepoint)      Sharepoint 2010             Shows all the services are running                  

Mail.company.com                  Not Configured                  No Action required



Since I'm not so familiar with SharePoint, I dont really know how to begin troubleshooting this problem. Can someone help me please? Thanks.
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Question by:m2chaudh
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8 Comments
 
LVL 9

Expert Comment

by:kukdai
ID: 37769089
check services.msc and SharePoint timer service is it running or not.
go to the SharePoint server where smtp is installed for.
go to c\Inetpub\Mail root  folder there are folders with in it. pickup, queue folders check the contents of each folder if there are the email contents. if there are .eml files then your network is not letting the email out. if there are not them might me SharePoint timer service is not working well...
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Author Comment

by:m2chaudh
ID: 37769615
I checked for that folder on foundation but it doesnt exist in inetpub. Whereas it does exist in SharePoint 3.0 server but no files in any folders, all folders are empty inside mailroot\

Sharepoint timer service is running on the SharePoint 2010 foundation server, infact all SharePoint services are running.

This was passed on to me, I didn't do the initial migration. The Sharepoint 3.0 is still the companies fully functional Company website however, Sharepoint 2010 server exists and I'm not sure how to check if migration to new 2010 was even successfull. I cannot browse to it.
I checked IIS and I can only browse to SharePoint central administration but not Sharepoint-80.
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LVL 9

Expert Comment

by:kukdai
ID: 37769701
why cant you browse the share point site. do you have a share-point 2010 site then. something that you can see.
may be no alerts are set.
I believe once migrated alerts from 2007 to 2010 they wont work becoz the alert template wont be same.
try creating new alerts in the new site then see if you getting the notifications.
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LVL 6

Expert Comment

by:martusha
ID: 37770847
"Outbound SMTP server" is your Exchange or local smtp server (on SP foundation machine)?
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Author Comment

by:m2chaudh
ID: 37771503
Outbound smtp is exchange server.

The Tech who has been working on this for a while, just informed us, the acutal migration had failed...so it wasn't even worth working on this in the first place?
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LVL 6

Expert Comment

by:martusha
ID: 37771685
it depends on why migration was failed.
It can to fail if only one custom solution is not deployed on new farm if it was on previous. Anyway, you have to search in logs first.
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Accepted Solution

by:
m2chaudh earned 0 total points
ID: 37777473
The problem was resolved. I googled for requirements for Sharepoint foundation 2010 outgoing email, then got this tool which did a test, all tests passed, it then said, if you're still not receiving outgoing emails, then check if the two accounts(sharepoint accounts: farmadminsitrator or something timerservice account) had necessary permissions to send mail.

Timer service mailbox didnt even exist so I created it, and gave it necessary send as permissions, it should be working now. I'm waiting to hear back from client.
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Author Closing Comment

by:m2chaudh
ID: 37795124
This is what worked and resolved my issue after researching a bit more on Google.
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