Sharepoint email alerts/notifications for new docs/tickets
Posted on 2012-03-26
Old server was running Sharepoint3.0(same server as where Exchange2007 was running) . New server is running Sharepoint 2010 foundation(seperate DC for Sharepoint). We did migration and everything look like it went over smoothly except that, we have a ticketing system internally, when someone creates a ticket, we should be getting email as notification, but we dont.
I'm new to SharePoint,
This is what I've checked so far for the settings:
-Outgoing email settings: Outbound SMTP server, From address field, Reply-to address, and Character set are all setup correctly, and identical to the old SharePoint 3.0 which hasnt been retired yet but is still working.
-Server in Farm:
Server Services Running Status
Exchange2007 Not Configured No Action Required
Exchange2007.company.com " " " " "
HEADOFFICE(new Sharepoint) Sharepoint 2010 Shows all the services are running
Mail.company.com Not Configured No Action required
Since I'm not so familiar with SharePoint, I dont really know how to begin troubleshooting this problem. Can someone help me please? Thanks.