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CD/DVD (internal and external) drives not working

Posted on 2012-03-26
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Last Modified: 2012-06-21
I'm really not sure what I did to cause this horribly maddening problem.  (I just got some new software today that I've been waiting for over 2 weeks, and now I can't even install it)

This MIGHT have something to do with me installing Soluto, a startup management program that might have corrupted certain registry files.  I have tried to use my original Samsung SH-S223L DVD drive,  I also tried an external USB drive, and finally I went out and  purchased a brand new CD/DVD writer combo and I get the same results with all of them:

The drive will NOT show up in Windows Explorer.
The drive will show up in the Device Manager with a yellow exclamation point.  When I go to Device Properties I get the Device Status message that says:  

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

When I try to uninstall the driver, and then Search for new hardware, my computer attempts to install the driver software but it fails.  I get the message that says:
Device driver software was not successfully installed.  The latest drive I just purchased is an ATAPI iHAS224 B ATA Device (I/O Magic)

I have also tried uninstalling Soluto, which during the install said it was reverting back to the old files, including the registry files.  But that didn't work either.

I am at my wits end.  I cannot get any disc drive to work and I desperately want to install my new software.  PLEASE HELP!!!!


Here are my computer specs:

AMD Phenom II X4 945 3.0GHz (Quad Core) 45nm, AM3 6MB Cache
MOTHERBOARD: ASUS M4A785TD-V, AMD 785G, Onboard Video, HDMI, GB LAN, iEEE
RAM: 8GB (4x2GB) PC10600 DDR3 1333 Dual Channel
GRAPHICS CARD: NVIDIA GeForce GTX-580
AUDIO CARD: M-AUDIO DELTA 1010LT
Logisys 600W ATX Power Supply

Windows 7 Pro 64-bit
Bitdefender Antivirus Plus 2012
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Question by:Leee211
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Expert Comment

by:Michael Dyer
ID: 37768642
You can try using System Restore to go back to a restore point before you installed Soluto.

First, save any open files and close all programs. System Restore will restart your PC.

Open System Restore by clicking the Start button . In the search box, type System Restore, and then, in the list of results, click System Restore.  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

Follow the steps in the wizard to choose a restore point before you installed Soluto and restore your computer.  Reboot and you should be good to go.
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Author Comment

by:Leee211
ID: 37768669
I have tried that as well.  And this is another strange thing that is going on.  This morning System Restore showed several restore points but they were AFTER the Soluto install.  And now I just opened System Restore again, and it shows there are NO restore points at all!
What happened to those restore points I saw this morning?

One other bit of information.  I also recently installed a 2TB external hard drive to use for documents, images, videos and sound files, etc.   I have been having problems with that as well.  It keeps telling me that I'm not connected via a USB 2.0 connection, but I know that I am.  The transfer of files go extremely slow, about 10-22kb/s   Again, I don't know if this is all related but I figured I'd throw it out there.
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Accepted Solution

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Rob Miners earned 2000 total points
ID: 37768675
Follow these directions for clearing the Upper/Lower Filters and make sure that you have installed the latest Chipset drivers.

http://support.microsoft.com/kb/314060
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Author Closing Comment

by:Leee211
ID: 37768757
Thank you!  Thank you!  Thank you!  Thank you!  Thank you!  Thank you!  x100
That did the trick!   Any idea as to what caused this to happen?

Thank you again, you are a lifesaver!  Enjoy your points!!!
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LVL 14

Expert Comment

by:Rob Miners
ID: 37769132
Yep, it was in your reference.

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Glad to see that it's sorted out for you and good luck with your new software.
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