CD/DVD (internal and external) drives not working
Posted on 2012-03-26
I'm really not sure what I did to cause this horribly maddening problem. (I just got some new software today that I've been waiting for over 2 weeks, and now I can't even install it)
This MIGHT have something to do with me installing Soluto, a startup management program that might have corrupted certain registry files. I have tried to use my original Samsung SH-S223L DVD drive, I also tried an external USB drive, and finally I went out and purchased a brand new CD/DVD writer combo and I get the same results with all of them:
The drive will NOT show up in Windows Explorer.
The drive will show up in the Device Manager with a yellow exclamation point. When I go to Device Properties I get the Device Status message that says:
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
When I try to uninstall the driver, and then Search for new hardware, my computer attempts to install the driver software but it fails. I get the message that says:
Device driver software was not successfully installed. The latest drive I just purchased is an ATAPI iHAS224 B ATA Device (I/O Magic)
I have also tried uninstalling Soluto, which during the install said it was reverting back to the old files, including the registry files. But that didn't work either.
I am at my wits end. I cannot get any disc drive to work and I desperately want to install my new software. PLEASE HELP!!!!
Here are my computer specs:
AMD Phenom II X4 945 3.0GHz (Quad Core) 45nm, AM3 6MB Cache
MOTHERBOARD: ASUS M4A785TD-V, AMD 785G, Onboard Video, HDMI, GB LAN, iEEE
RAM: 8GB (4x2GB) PC10600 DDR3 1333 Dual Channel
GRAPHICS CARD: NVIDIA GeForce GTX-580
AUDIO CARD: M-AUDIO DELTA 1010LT
Logisys 600W ATX Power Supply
Windows 7 Pro 64-bit
Bitdefender Antivirus Plus 2012