Outlook 2010 program not responding when trying to attach a file
Posted on 2012-03-26
One of our employees is having an issue where Outlook 2010 goes to the "this program has stopped responding" message when she clicks on the attach button and tries to select a file to attach. This happens after clicking on the file to select it, but before she is able to click the insert button to attach the file to the message.
I have disabled all of the unnecessary add-ins in Outlook, and also tried running Outlook in safe mode, however neither of those has made a difference. I also uninstalled Office 2010 completely from her computer, then reinstalled it, however that also did not solve the problem.
The computer is running Windows 7 SP1. The Office version is Office Pro Plus, and is the 365 subscription version if that makes any difference. I have verified that the subscription is fully activated. Everything in MS Office except attaching a file to an e-mail appears to work.
I tried attaching files by first opening an e-mail message in MS Outlook, and then dragging the file onto the message. This does work, so it appears that sending attachments is not a problem, the problem is clicking the attach button and browsing to select an attachment.
Any suggestions would be appreciated.